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Try seaching on the internet for" 'your model' manual" (ie "???? manual" where ???? is to substituted for the actual model number of your freezer. You could also try the manufacturer's website. or search directly on eg http://kitchen.manualsonline.com/manuals/device/freezer.html I am sorry I can't be of help without the model number, often on the 'rating plate', a small metal sheet, which is itself often inside the freezer attached to the left wall as you look into it.
Has this happened suddenly? Look at the shelves to see if there is a frost line. If the shelves that also carry the Freon appear to have a frost line your freezer may have a Freon leak. If there is a Freon leak it will be better to begin looking for a replacement freezer. Let me know what you see, Thanks Sea Breeze
your freezer may be overheating due to the defrost for the freezer door, (mullan heater) is staying on. Most likely the door is not sealing properly. Also if it has a power saver switch on the side select it to that.