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this box updates automatically. virgin have found a way to cut the signal off. you can press menu then numbers 1570 and go onto nagravision menu and it will tell you how to enter the code. if you can't get this menu then you havent got the right firmware in the box. hope this helps.
To enter the codes 1 - Press menu 2 - Press 1570 3 - Make sure key emu is on 4 - Enter nagravision 5 - Make sure it says ntl at the top box, if not press right till it says ntl 6 - Key number should be on 00 7 - Go to key data and put this code in **** 8 - Go to key number and press right so its on 01 9 - Press down so you are on key data and enter this code ***** Press ok to save
press menu then the installation change the top line scroll across 2 c an w then press automatic scan till 100% then pressexit when saved press exit again scroll dwn 2 channel edit an code oooo press ur red button twice then exit back 2 installation press 1570 4 nagravision an make sure ur emu is switched on then exit back 2 channels