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Blue screen c0000135 user32.dll not found

I can't boot in safe mode and I can't boot from my xp disk.

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Did you install something or Edit something prior to this happening? How old is the laptop, if it is more than 3 years old then replace the hard drive.

Posted on Feb 01, 2009

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Missing user32.dll

User32.dll errors come from issues inside Windows that involve the User32.dll file. This file contains important information regarding graphics details for objects such as dialog boxes. When there is an issue with the file, there will be problems when using other programs that use dialog boxes and other pop-up windows. Normally, a quick Windows update will solve all errors and problems.

Click the "Start" button and then "Run." This will open the "Run" window. Type in "wupdmgr". This will open Windows Update. It will now scan the computer to detect any necessary updates that are available from Microsoft. Turn on automatic updates by clicking "Start" again, followed by "All Programs," then "Windows Update." Select "Change Settings"; then select "Include recommended updates when downloading, installing, or notifying me about updates." Click "OK" and everything will be set. Windows will download the necessary update and install it to correct the User32.dll errors Hope this helps.

Jan 21, 2013 | Acer Aspire One Netbook

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Blue screen problem

format thr full hard dirve and reinstall the OS again

Jan 14, 2008 | IBM ThinkPad A31 Notebook

1 Answer


Are you able to boot into safe mode by pressing "F8" repeatedly at startup? if so, select "safe mode with networking" and let me know what happens. If you can get into that, you can fix your problem. Also let me know what anti virus program you are running...sometimes they get in the way of things...

Jun 09, 2012 | Dell Latitude D510 Notebook

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Corrupted user32.dll. boots to a blue screen,

You can try to do a system restore using the system recovery.

There are different ways for doing a system recovery on XP computers and on Vista or Windows 7 computer.

Assuming you are using Windows Vista
On boot press the F11 key repeatedly, When you reach the Recovery manager screen select Advance options.

Select the option do restore the computer to an earlier time.

It will show you the restore points

Select the best restore point and try to do a restore

If system restore does not work then you will have to follow the same steps to perform a system recovery by selecting the option to restore the computer to its original factory condition.

Jul 21, 2010 | HP Compaq nc6220 Notebook

2 Answers

Dell Vostro will not boot up

During startup, just before the Windows splash screen appears, you should be able to hit the F8 key for a list of startup options. It looks from your post as if you know how to do this.

One of those choices should be to disable automatic restart on system failure. (or words very similar to that.) Use this choice to get into safe mode if you can, or into regualar windows.

Once there, go to the system restore feature and restore to a date when everything worked.

This error message is a message pointing to a piece of software (as opposed to hardware, as so many of these messages are).

The next best fix is to reinstall the OS from the ground up. this may be a major hassle, depending on the data you have on that hard drive.

Good luck

May 18, 2009 | Dell Vostro 1700 Notebook

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My IBM thinkpad wont start

first of all we need to know what operating system ur using......

iam presuming ur using XP....

have you tried copying user32.dll back to the c:\Windows\System32 directory from the XP disk, another computer, or parallel install of XP?
If you can get to Safe Mode or Even Safe Mode Command Prompt you may aslo be able to run "sfc /scannow" at the prompt and get Windows to check all of it's system drivers and replace any that are found corrupted.

if ur not able to access through safe mode

if you are making it to the boot menu options you may try "Last Known Good Configuration" or something like that... if you are unable to get that to work either then you best bet is probably to try and run the Recovery Console from the XP CD. If that doesn't work you could try messing around with either booting XP Pre from a boot CD and copying files to wherever you need, or installing a parallel copy of XP, booting to that and copying files to your old copy. You can also try installing over the top of the existing XP but that would be my last effort as it could permanently destroy data you might be trying to keep. 

if it still doesnt work
I think you may be looking at a re-install if your system is that messed up.

hope i was able to help

if u felt so... dont forget to rate my service

thank you

have a nice day

May 01, 2009 | IBM ThinkPad T40 2373 Notebook

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After booting process done. Screen goes blank and Keyboard not working only Mouse cursor is dispaly and working on the blank screen in My acer Laptop.

Try booting the system to Safe mode.

To boot to safe mode:

Restart the computer. As soon as the BIOS has finished loading, F8 key on your keyboard. When Windows Options menu appears, scroll to select the Safe mode menu item, and then press Enter.

Select "Last known good configuration" then press Enter.

If that doesn't work reboot again and keep tapping on F8 to Safe Mode and instead of selecting "last known good configuration" select "Repair Your Computer"

Or you can try this:
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  1. Place your Windows XP set up disk in your CD drive.
  2. Turn off your computer and change your BOOT order to boot from CDs first.
  3. Turn your computer back on.
  4. Press any key on your keyboard when it asks you to.
  5. Press enter when you see a blue screen, one of the options should say, "To setup Windows XP now, press ENTER.".
  6. Press enter to start the windows set up.
  7. Accept the Licence and Agreement and confirm that the setup is searching for current versions on XP.
  8. Press "R" when the set up has found your current version of XP.
  9. Notice that the Set up is deleting all your windows xp files and replacing them. (This will not cause loss of data)

Jan 11, 2009 | Acer Aspire 5610 Notebook

1 Answer

Cannot start up my laptop since in done an update

Try booting into "Last known good configuration" it is on the same screen as Safe Mode, if that does not work, you can try to run CHKDSK /r from the windows install CD, just choose "Repair" in the option, if this does not work I suggest removing that hard drive and slaving it into another computer to get your data off and then reload Windows onto it. It is missing a .dll

Nov 28, 2008 | Acer Aspire 1642WLMi Notebook

1 Answer

Stop Error: c0000221

This issue may occur if any of the following conditions exist: • A damaged file exists in the folder in which Windows is installed, and this file is not overwritten during Setup. For example, if you receive the error message that references the User32.dll file, the User32.dll file may be damaged. • One or more of the random access memory (RAM) modules that are installed in your computer is faulty, or the RAM configuration is incompatible

RESOLUTION loadTOCNode(1, 'resolution'); To resolve this behavior, use one of the following methods. Method 1: Extract a New Copy of the User32.dll File from the Windows XP CD loadTOCNode(2, 'resolution'); Extract a new copy of the User32.dll file from the Windows XP CD to the drive:\Windows\System32 folder on your hard disk, where drive is the drive on which Windows is installed: 1. Insert a Microsoft Windows Millennium Edition (Me) or Microsoft Windows 98 Startup disk into your computer, and then restart the computer.

NOTE: For additional information about what to do if you do not have a Windows Millennium Edition or Windows 98 Startup disk, click the following article numbers to view the articles in the Microsoft Knowledge Base: 186300 ( How to Create a Windows 98 Startup Disk from MS-DOS 267287 ( How to Create a Startup Disk in Windows Me 2. When the Windows Startup menu appears, use the ARROW keys to select Start Computer with CD-ROM Support, and then press ENTER. 3. Make a note of the drive letter of your CD-ROM drive. 4. Rename the User32.dll file to User32.old. To do so, type the following lines at the command prompt, pressing ENTER after each line, where Drive is the drive on which Windows is installed: Drive:
cd windows\system32
ren user32.dll user32.old 5. Insert the Windows XP CD into your CD-ROM or DVD-ROM drive. 6. Extract a new copy of the User32.dll file from the Windows XP CD to the Windows\System32 folder on your hard disk. To do so, type the following lines at a command prompt, pressing ENTER after each line, where CDROMDrive is the drive letter of the CD-ROM or DVD-ROM drive that contains the Windows XP CD-ROM, and Drive is the drive on which Windows is installed: a:
extract CDROMDrive:\i386\user32.dl_ Drive:\windows\system32\user32.dllFor example, if your CD-ROM is drive E and Windows is installed on drive C, type extract e:\i386\user32.dl_ c:\windows\system32\user32.dll, and then press ENTER. 7. Remove the Windows 98 or Windows Millennium Edition startup disk from your computer, and then restart the computer.
Method 2: Remove or Replace the Faulty RAM loadTOCNode(2, 'resolution'); Remove the memory modules that are installed in your computer, leaving enough RAM for the computer to start and run Windows. Restart the computer, and then run Setup again.

For additional information about Windows XP RAM requirements, click the following article number to view the article in the Microsoft Knowledge Base: 314865 ( System Requirements for Windows XP Operating Systems If the issue is not resolved, remove a different memory module. To identify the specific memory module that is not working correctly, you may have to restart your computer more than one time.

For information about how to add and remove RAM to the computer, contact the manufacturer of the computer, or view the documentation that is included with your computer.
Method 3: Install Windows to a Different Folder loadTOCNode(2, 'resolution'); NOTE: Before you install Windows to a different folder, first try the troubleshooting procedures in the following article in the Microsoft Knowledge Base: 310064 ( HOW TO: Troubleshoot Windows XP Setup Problems During Installation When You Upgrade from Windows 98 or Windows Me If the issue is not resolved by using the troubleshooting procedures in 310064, install Windows to a different folder. For more information about how to do this, see the "Installing to a New Folder" section of the following article in the Microsoft Knowledge Base: 316941 ( HOW TO: Install Windows XP MORE INFORMATION loadTOCNode(1, 'moreinformation'); For additional information about how to troubleshoot "STOP: C0000221 error messages", click the article number below to view the article in the Microsoft Knowledge Base: 314474 ( "STOP: C0000221 Unknown Hard Error" or "STOP: C0000221 STATUS_IMAGE_ CHECKSUM_MISMATCH" Error Message Occurs For additional information about upgrading to Windows XP, click the article number below to view the article in the Microsoft Knowledge Base: 316639 ( HOW TO: Prepare to Upgrade Windows 98 or Windows Millennium Edition to Windows XP For additional information about how to troubleshoot startup problems in Windows XP, click the article number below to view the article in the Microsoft Knowledge Base: 308041 ( Resources for Troubleshooting Startup Problems in Windows XP For additional information about Windows XP Setup, click the article numbers below to view the articles in the Microsoft Knowledge Base: 306824 ( Release Notes for Windows XP Setup Contained in the Home.txt File 286463 ( Release Notes for Windows XP Setup Contained in the Pro.txt File 286647 ( Windows XP Read1st.txt File Contents For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: 65416 ( Hardware and Software Third-Party Vendor Contact List, A-K

60781 ( Hardware and Software Third-Party Vendor Contact List, L-P

60782 ( Hardware and Software Third-Party Vendor Contact List, Q-ZMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. Let me know if u got help and rate me as fixya please!!!

Mar 30, 2008 | Compaq Evo N1000C Notebook

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