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Send your laptop to us and we will diagnose the...
How are you trying to perform the Recovery? Is your computer's Operating System Windows XP or Vista.
Here is a link to Compaq website on the many ways to perform a System Recovery and how to create Recovery Disks.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00608578&lc=en&dlc=en&cc=us&lang=en&rule=21872&product=500508
ok ... we need to clarify... system recovery and system restore are not the same ... one will erase your hard drive (if you have the recovery disks)