Question about Maytag Neptune MAH5500B Front Load Washer

1 Answer

My neptune was 30 min for a quick wash and is now 55 min

Every time I was a load of clothes now it is adding minutes to the starting time. at this point it is taking me at least an hour, even for a quick load. very frustating. I have unplugged the machine and still starts at the 55 min. To do a regular wash it is 90 minutes. Any suggestions? Terri

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 331 Answers
Re: My neptune was 30 min for a quick wash and is now 55...

Terri, you may need to contact Maytag on this one. Here is service bulletin that was released in June of 2002... "Date: June, 2002 No: TDL0008A-S, MAH5500BWW, MAH5500BWQ Issue Software Improvements: A software improvement was introduced to the machine control board. The improvements focused on.  Reducing the number of wet clothes loads, spinning and draining complaints.  Modifications to the time estimation displayed toward the end of spin cycle. Display will no longer fluctuate erratically, time remaining.  ?dO? is no longer displayed when the door is open. Warranty See specific product for warranty information. Action This board modification was phased into production without a series change. Inventory at the National Parts Center was purged and replaced with the new control board." Hope this helps.

Posted on Aug 01, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Wash cycle are running to long

FIXED Maytag Neptune, Timer Problem - ApplianceBlog

Mar 4, 2011 - 8 posts - ‎3 authors
My countdown timer is stuck at the 33-minute level in the "wash cycle", and repeatedlyruns for a 30-40 seconds, then stops, then runs, then ... Maytag Neptune TL Washing Machine stops in spin cycle ...
10 posts
Jul 25, 2013
Maytag Neptune Washer Won't Spin/drain
7 posts
Jul 4, 2013
Neptune TL Washer FAV6800AWW - DC and UC ...
5 posts
Jul 3, 2007
8 posts
Jun 29, 2005
More results from

Troubleshooting a Too-Long Wash Cycle - whirlpool washingmachine ...
Jan 25, 2013 - We have a Whirlpool Duet washing machine (about 2 years old). Thecycle is taking WAY too long to complete. The load that's running now ...

Maytag Neptune washer repair: motor/motor control circuit ...

? 12:10
Dec 11, 2013 - Uploaded by daytonaturbofreak
Maytag Neptune washer motor/motor control circuit board ... my board just fried - is your washer still working? wondering how longthe conversion fix will last. ... Other times it will run a completecycle without any malfunctions.

Jan 11, 2016 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

The times seem to have changed on the settings for soil levels. For instance, the quick is 50 minutes and the normal is 84 minutes. That does not seem right. Is there any way to set them different?

Answer to your question "Is there any way to set them different?" Short answer is no. The Maytag Neptune like many other washers that display a time of cycle first start with an estimated time this relays a lot on the last cycle ran. But, more importantly it also takes into consideration other washing options. For example, lets say that your quick wash cycle used to only display 35 min. now if you select an extra rinse option the time will increase from that 35 min. to a higher amount of time. This is due to the longer time it takes to go through a second rinse cycle. The MAH5500 if I'm not mistaken also has a heater in it so there are options such as sanitize which takes 120 degree hot incoming water (suggested temp. for hot water heaters) and heats it to approx. 165 degrees. And as you can imagine this takes a washer some time to do this (increasing wash time). If you would like to lower washing time check the washing options and remove any that are not needed at that time; pay close attention to extra rinse cycles and the soil levels that are selected. Hope this helps. Cheers.

May 16, 2011 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

My Maytag Neptune FAV6800AW top load washer only runs for the first few minutes of the cycle, it will not just stops..we've tried two cycles, the quick starts at 33 mins and then stops...

I'm and owner and will try to help. Are you handy and do you want to try a DIY fix?

From the wash times is sounds like the washer is agitating the wash load (tumblers are rotating the wash basket load) is that correct?

If so see if the machine will complete a Spin Only cycle with no clothes in the wash basket. Set the Spin setting to Spin/Hang dry seting and start the cycle. It should take about 10 min complete. Does the Spin Only cycle complete with no clothes in the wash basket?

Some handy links if you are going to DIY.........Service Manual for reference.

Sep 17, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag Neptune TL clothes still dripping wet after full cycle

Pump out time of 40 seconds sounds good.

No ND error code and you spin up to 850RPM which is max for the machine.

You have no standing water in the wash basket.... I'm scratching my head.

Could you do a Spin Only cycle with that same wet wash load and set the SPIN for Max Extract. After you start the Spin Only cycle put the machine in Service Mode and watch the RPM range. This cycle sets the display to 12 minutes. Let’s see if the wash load remains wet and what max RPM is reached.

""Maybe the pump is not turning on during the spin cycle?"" You have no standing water in the wash basket correct? I feel the pump is turning on or you would have standing water in the wash basket and the pressure switch would have never indicated an empty condition (Low Level pressure switch contacts) to the Control Board. The Control Board would have stopped the wash cycle with a ND for no drain error code.

The pump in the spin cycle will turn on a number of times see if you hear turn on in a Spin Only cycle

I just ran a Spin Only light wash load with about 5 gallons of water in the wash basket. Timer went to 12 min. I toggled into Service Mode to watch wash basket RPM. At about the 5 Min mark (toggle in and out of Service Mode) the wash basket reached 850RPM then a few minutes later it stepped down to 830RPM to end of Spin Only Cycle. You don’t have a water valve stuck open or you would flood/over flow of the machine. Did you here the drain pump turn on several times during the Spin Only cycle?

Apr 08, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag neptune error? message

Unplug for 10 min to reboot the curcuit board. This will reset the system. Sometimes selecting numerous cycles or pushing buttons a lot in a short period of time can overwelm the little brain in the curcuit. This action will clear the memory of any unwanted comands in the curcuit.

Apr 28, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Dc code appears only when clothes are in washer during spin cycle

If it’s an FAV6800A I think you may have a clutch malfunction with your machine. To verify if the clutch has malfunctioned we need to perform a quick check. Please visit this link and review my post of Solution #1 posted on Jan 30, 2009. Steps 1 & 2 should get you started and give us some troubleshooting direction. Please post back with your results or if you have any questions.

Good Luck… Rich.

Feb 28, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag neptune front load washer wont start when button pressed

This is joyce

first lets start simple unplug the machine and leave unpluged for 1 min. replug back, see if this solves the problem.



Feb 06, 2009 | Maytag MAH6500 Neptune Front Loading...

1 Answer

Washer won't run through a complete cycle-stops at 29 minutes

There is a service manual behind the control panel it will show you how to test the door locks. If might have a bad lock solenoid.

Aug 01, 2008 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Printed wash cycle info missing from front of machine

Quick wash cycle for the Hotpoint FEW12 is 'K'

A 95* White cotton, heavy soil ........ 5.5kg 2hours 30/40 mins Fast spin
B 40* White cotton Heavy soil .......5.5kg 1hour 40/50 mins Fast spin
C 95* White cotton and linen without special finishes......5.5kg 2 hours 20/30 mins Fast spin
D 60* Colour fast cotton, linen or viscose without special finishes......5.5kg 2hours 5/15 mins Fast Spin
E 40* Non-colour fast cotton, linen or viscose.....5.5kg 1hour 40/55 mins Fast spin
F 50* Synthetics, coloured nylon, polyester, acrylic & cotton mixtures, cotton or viscose with special finishes, coloured polyester & cotton mixtures.....3kg 1 hour 5/15 mins Slow Spin
G 40* Acrylics and tri-acetate blends of these fabrics with wool, polyester & wool blends....3kg 40/50 mins Slow Spin
H 40* Wool, shrink resistant machine washable wool, woolen blankets..... 1.5 kg 1 hour 15/25 mins Fast Spin
H...(Wool mixtures with cotton or rayon.....2.5 kg)
J 30* Silk, printed acetate.....3kg 55 mins/1 hour 5mins... Slow Spin
K Quick wash for freshening up lightly soiled items. Warning... not for woolen, silk or delicate items.....1kg 35/45 mins Slow Spin
L Cold wash, cold fill only, no heating action....3kg 55mins/1hour 5 mins Slow Spin
M Rinse and Fast Spin... cotton......5.5kg 55 mins/1hour 5mins...Fast Spin
N Rinse and Slow Spin... Delicates....3kg 30mins Slow Spin
P Fast Spin .... cotton.... 5.5kg 15 mins Fast Spin
Q Slow Spin.... delicates.....3kg 15 mins Slow Spin

Hope this helps


Jul 14, 2008 | Hotpoint First Edition FEW12 Front Load...

2 Answers

Neptune washer

If the water is draining out o.k. then either there is no signal from the water level pressure switch, no signal from the control board or a problem with the Spin windings.

Mar 11, 2008 | Maytag Neptune FAV6800AW Top Load Washer

Not finding what you are looking for?
Maytag Neptune MAH5500B Front Load Washer Logo

388 people viewed this question

Ask a Question

Usually answered in minutes!

Top Maytag Washing Machines Experts

Richard Roth
Richard Roth

Level 3 Expert

9472 Answers

Al Clark

Level 2 Expert

290 Answers

Todd Marr
Todd Marr

Level 2 Expert

77 Answers

Are you a Maytag Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides