I keep getting the error about taking the drum out - sliding the blue tab from side to side and then put drum back. I have done this several times
I have put in a new toner cartridge.
also when I tried to copy a sheet it kept telling me I had a paper jam and I have checked several times - no jam
I just got the printer and installed it on my HP xp
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Here's how I fixed it. Remove assembly from printer, and remove the toner cartridge. Using cotton balls, wipe the drum clean, turning it a quarter turn each time between wipes. When you have a clean drum, replace everything, and it should work fine till next time.
1st- take out drum & toner assembley- with open door - press OPTIONS - then #1 - reinsert
2nd - I sprayed canned air on the drum wire assemble (where our favorite 'blue' tab slides) the toner builds up; then I gentle wiped the drum in a horizontal direction while manually turning the drum several times.
I reinstalled and like new...
When you open the door in front pull out the drum/toner assy. You will see a blue piece on top left side. It will slide right and left. Do it 5 times. Leave it all the way to the left and reinstall it.
You run the little blue tab back and forth about 20 times, use a can of air to blow toner out of that area, if it doesn't help, you need to wipe the corona wire carefully with a q-tip. Also wipe the electrical contacts on the sides of the drum and inside the printer on the right and left sides where the drum sits. After all that press go 3 times for a printout and see if it is telling you the drum clean error, it will show the last 10 errors.
The drum is the piece that holds the toner cartridge. Once you remove it you'll see a pale blue tab at the rear of the drum unit. Slide it side to side a couple of times to clean debris from the drum area.
The green tabs that you have to slide are under the color cartridges, so remove the three color cartridges and you will see three green tabs, to slide the tab across the wire you have to first open the translucent plastic wire cover, then slide the green tab across the wires and return it to it's original position, close the wire covers, replace the color cartridges, and reassemble the printer. All the Best
Open the front cover and take out the toner/drum unit. On the top of the drum unit you will see a blut tab that you can slide side to side. Do this 10+ times and this should fix your issue. Make sure to put the blue tab back in the original start position which is believe is to the left on that model.
This seems to happen some of the time. Brother has an FAQ for this:
1. Verify the toner cartridge is installed correctly by following the steps listed below:
a. Open the front cover.
b. Lift the drum unit slightly and pull it out. Place the drum unit on adrop cloth or large piece of disposable paper to avoid spilling and scattering the toner.
c. Remove the toner cartridge from the drum by holding down the lock lever (blue tab) on the left side of the drum unit and lift the toner out. *Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wash it off with cold water.
d. Gently rock the toner cartridge from side to side five or six times to distribute the toner evenly inside the cartridge.
e. Place the toner cartridge into the drum (be sure it clicks into place).
f. Clean the primary corona wire inside the drum unit by gently sliding the blue tab on the top of the cartridge from right to left several times. Return the blue tab to the home position before reinstalling the drum unit assembly.
g. Reseat the drum unit into the machine.
h. Close the front cover.
2. If the message "Toner Life End" continues to appear on the display, contact Brother Customer Service at 1-877-Brother (276-8437) Monday through Friday, 9:00am - 7:00pm EST, excluding holidays.