Question about Philips GOGEAR SA6045 MP3 Player

2 Answers

Please HELP! Hi- I have a Philips GoGear 4GB MP3 player. I have a USB cord that i plug in to the computer to charge it, so I plugged it in and the player froze. The screen is still stuck on the charging screen even after i unplugged it. I don't know how to fix it but i was hoping you could help me cuz i really love it. Thanks!

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  • jposton13 Feb 01, 2009

    MY SCREEN IS STUCK ON THE NOW PLAYING

  • private2345 Feb 02, 2009

    ok i tried that already but once i plug the player into the computer it says do not disconnect and even when i do disconnect it it is still stuck like that until i press the reset button. the computer won't even recognize that i plugged it in in order to update it.

  • V Mom Feb 05, 2009

    While plugged in to the computer charging, it alternates messeages "Do not disconnect! and OK to disconnect! " After disconnecting it it reads File System Error then it turns to black screen. Then turning it on, it reads Philips then file system error then dead again. This is the 8BG model SA3285/37

  • shirley_vang Feb 08, 2009

    my Philips mp3 player is not showing on my computer, the folders are not showing, i can't add any new songs or pictures, how do i fix that??

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If solution 1# does not not work try this then attempt solution 1#, I had the exact same problem solution 1# did not work until I did this first. Do a quick format on the player by right clicking the drive(drive J: for example) in my computer, and choose format, then check the box that says quick format. After this your player should be fully functional, but nonetheless follow the instructions to repair it completely as stated in solution 1#

Posted on Mar 11, 2009

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Go to www.usasupport.philips.com
Enter your model # in the search bar
Go to the page for your model #
Click on the Software & Drivers link
Download the latest version of the Philips Deivce Manager
Open the Philips Device Manager
Click on the Update tab

-Tha Mp3 Doctor

Posted on Feb 01, 2009

  • Corey Knoettgen
    Corey Knoettgen Feb 03, 2009

    Triple Reset for Philips’ GoGear:



    Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.



    After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.



    -Tha Mp3 Doctor

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Hi,Reset your GoGear with something sharp like the tip of a pen or the end of a paper clip, if you're device isn't working properly or there's a frozen display. Insert the sharp object into the "Reset" hole (located at the bottom of the player), and hold it there until the device turns off. If resetting the device does nothing to restore the display, access the "Philips Device Manager" through your computer to recover the GoGear.


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