Question about SanDisk Sansa e250 MP3 Player

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Song's won't load, even though the files show

What I mean, is that when I sync songs to my player, and disconnect it, the songs show up empty. It says EMPTY.  When I check the actual files on the computer, they are there and playable (on the comp). Does anyone know what's happening?

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  • v_navi Feb 01, 2009

    I know that they are in MP3 format..... I downloaded them like that. NONE of the songs will show up. I even tried the sample music that the computer comes with.

  • v_navi Feb 01, 2009

    Thanks for your help ^^. If nothing works, I guess I'll just have to call sandisk. I just wanted to see if maybe I was doing something wrong. Is there a specific file you're supposed to have? I remember deleting something in my player when connected to the comp.

  • Anonymous Feb 01, 2009

    yeaaaaaaa

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  • Master
  • 8,596 Answers

Yeah, the songs are in the wrong format for your player.There are some DRM-protected songs that allow you to play the song on your computer, but they won't actually play on an mp3 player even though they appear to transfer. If you download ALL of your songs in mp3 format, you will never have this problem.

-Tha Mp3 Doctor

Posted on Feb 01, 2009

  • Corey Knoettgen
    Corey Knoettgen Feb 01, 2009

    Make sure the hold/lock switch is not engaged - that will prevent them from transferring correctly.



    If NONE of your songs show up, then you need to go into the Settings menu and change your USB mode, and see if they will show up.



    Also, you can always call Sandisk, the manufacturer.



    -Tha Mp3 Doctor

  • Corey Knoettgen
    Corey Knoettgen Feb 01, 2009

    Aha - the plot thickens. When you delete songs from the music folder, it is all too easy to delete a key system file. Fortunately, Sandisk is one of the few manufacturers that allow you to reload the deleted file. Download the Sansa Recovery Tool from Sandisk's website, and it will reload the firmware for the player.

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1 Answer

MY SANSA WONT SYNC SONGS..


The songs are in the wrong format - they need to be stripped of their DRM license (illegal) or converted to mp3 format.  The best, most legal way to do this is to redownload the songs as an Mp3 file, or re-rip your CD's in Windows Media Player in Mp3 format.
these problems occur because the user is trying to download a song format that the player does not recognize. Every music file is in a certain format. The most common music file formats are Mp3, WMA, AAC (iTunes), WAV, RA, etc.  In addition, every file format type is in a certain bitrate, size, etc.  By far the most common issue is that the music file contains a license or copyright (especially with WMA or AAC file formats).  Each Mp3 player only recognizes a certain number of these formats. Every Mp3 Player is different. You will have to check your Mp3 player’s product specifications (specs) or user’s manual to find out which formats your particular Mp3 player recognizes. When you try to download or sync the wrong file format, you will get one of the errors that I mentioned above.   If you want to know what file type you have, then you must find the location of the individual music file on your computer, right click the title of the song, and select the option “Properties” from the menu.
Mp3 player product documentation is not straightforward.  If a player supports only non-protected WMA files, it will merely say that it supports WMA – it will not tell which type of WMA it supports.  A player that supports DRM-protected WMA’s will usually indicate such on the box (usually with a Windows Plays For Sure logo – which is actually an ironic misnomer).  DRM stands for Digital Rights Management, and it is a type of licensing system for WMA files.  It is used extensively by mp3 player music services such as Bearshare, LeapFrog, Napster, and others.  Not all DRM licenses are created equal – there are licenses with “play rights,” burn rights,” and “transfer rights.”  Play rights mean that you can only play the song on your PC – it will play fine on your computer, but it will not play in your mp3 player even though it appears to transfer.  Burn rights mean that the song can be burned to CD.  Transfer rights mean that the song can be transferred onto an mp3 player that supports DRM-protected files.  Then, there are unlimited licenses and limited licenses.  Limited licenses only allow you to play a song for a certain length of time. You would have to pay extra to continue using the song after that trial period is over – the time length ranges from a few days to several months or longer.

-Tha Mp3 Doctor

Sep 12, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Device is operating slowly, reset...


Make sure the device is fully charged. Make sure the songs are in the correct format - Mp3 is best; iTunes/AAC will not work; check the bit rate of the songs to make sure they are at acceptable levels.
Also, make sure you are using the Media Manager to convert files. Formatting the player, in this case, might have been a bad idea, b/c it is possible that it erased key system files - I do not see where Sony has the original firmware/software for this particular product on their website, so it is going to be difficult to reload it if that is the case.
Here is some general info: I have seen quite a few threads in which the stated problem is that the Mp3 or Digital Audio Player will not load the songs; will appear to load the songs but will not actually play them in theMp3 player once disconnected from computer; will skip the songs on the player, or show only “0:00” for file length; songs “disappear” all of a sudden (although this particular problem can be caused for many reasons not covered in this article); your store-bought/burned/ripped CD’s will not load into your Mp3 player; or get the error message “File Format Not Supported.” 
All of these problems occur because the user is trying to download a song format that the player does not recognize. Every music file is in a certain format. The most common music file formats are Mp3, WMA, AAC (iTunes), WAV, RA, etc.  In addition, every file format type is in a certain bitrate, size, etc.  By far the most common issue is that the music file contains a license or copyright (especially with WMA or AAC file formats).  Each Mp3 player only recognizes a certain number of these formats. Every Mp3 Player is different. You will have to check your Mp3 player’s product specifications (specs) or user’s manual to find out which formats your particular Mp3 player recognizes. When you try to download or sync the wrong file format, you will get one of the errors that I mentioned above.   If you want to know what file type you have, then you must find the location of the individual music file on your computer, right click the title of the song, and select the option “Properties” from the menu.
Mp3 player product documentation is not straightforward.  If a player supports only non-protected WMA files, it will merely say that it supports WMA – it will not tell which type of WMA it supports.  A player that supports DRM-protected WMA’s will usually indicate such on the box (usually with a Windows Plays For Sure logo – which is actually an ironic misnomer).  DRM stands for Digital Rights Management, and it is a type of licensing system for WMA files.  It is used extensively by mp3 player music services such as Bearshare, LeapFrog, Napster, and others.  Not all DRM licenses are created equal – there are licenses with “play rights,” burn rights,” and “transfer rights.”  Play rights mean that you can only play the song on your PC – it will play fine on your computer, but it will not play in your mp3 player even though it appears to transfer.  Burn rights mean that the song can be burned to CD.  Transfer rights mean that the song can be transferred onto an mp3 player that supports DRM-protected files.  Then, there are unlimited licenses and limited licenses.  Limited licenses only allow you to play a song for a certain length of time. You would have to pay extra to continue using the song after that trial period is over – the time length ranges from a few days to several months or longer.

-Tha Mp3 Doctor

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1 Answer

I can't load no more than 60 songs


You have auto-sync enabled - disable it

Disable auto-sync in Windows Media Player - Microsoft's website explains it far better than I can

Open Windows Media Player WITH the mp3 player connected
Highlight Sync, click on the arrow to bring down drop-dow menu
Select Set Up Sync
Uncheck box that says "automatically sync files to device"

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1 Answer

JNC SSF-F310PNK Mp3


The song format is most likely wrong:
read my "Tips and Tricks" on Song formats for Mp3 players: too long to repost here

Song Formats for Mp3 Players Explained
By Tha Mp3 Doctor
I have seen quite a few threads around Fixya in which the stated problem is that the Mp3 or Digital Audio Player will not load the songs; will appear to load the songs but will not actually play them in the Mp3 player once disconnected from computer; will skip the songs on the player, or show only “0:00” for file length; songs “disappear” all of a sudden (although this particular problem can be caused for many reasons not covered in this article); your store-bought/burned/ripped CD’s will not load into your Mp3 player; or get the error message “File Format Not Supported.” All of these problems occur because the user is trying to download a song format that the player does not recognize. Every music file is in a certain format. The most common music file formats are Mp3, WMA, AAC, WAV, RA, etc. Each Mp3 player only recognizes a certain number of these formats. Every Mp3 Player is different. You will have to check your Mp3 player’s product specifications (specs) or user’s manual to find out which formats your particular Mp3 player recognizes. When you try to download or sync the wrong file format, you will get one of the errors that I mentioned above.

Or, it could be a "formatting" issue:
There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor

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Tracks must be transferred using the Musicmatch Jukebox software supplied with the player. You cannot drag & drop from Windows, even though the player shows up as a removable drive. Musicmatch transfers the tracks, and alkso updates the file list on the player. If the tracks aren't on the file list, the player will ignore them.

Also, you need to have Windows XP and Windows Media Player 10, as Musicmatch uses drivers from version 10.

If you have Windows Media Player 11 installed, you will need to uninstall it to roll back to version 10.

If Musicmatch still doesn't transfer correctly, click on options / tools, and make sure that the device is recognised as "GoGear" , and not "Removable drive"

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1 Answer

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ok, u know how when it shows up it shows audible, configureation, and record on it, instead of putting the files in audible, put it in record, than when u wanna listen to it, go to record, the songs will be there, hope it works for u too =] good luck

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Just close it if you dont want WMP. IF what you mean is i dont know how to download songs then go to The SYNC tab on WMP but first make sure you are using WMP11 or Higher. After clicking the SYnc tab then Drag the song files to the empty spot below the playyers picture and clik The Load Songs button or Synchronize button. Hope this helpsl

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1 Answer

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Same thing happened to me. I was using windows media player to sync my song and it says my player was using 260 mb of space even though it was formatted time after time. I simply loaded as many song as I could fit on the player. When I unplugged it and plugged it back in, windows media now showed that missing 260 mb of space as available. The only catch is that the song I had already uploaded on to the player were not shown on the sync list.

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1 Answer

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I have one of these too and it cannot be used with media player 11 as there are no updated drivers. Use media player 10 and you should have no problems.

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1 Answer

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Here's what happened: When you first synced your player to Windows Media Player, you may have set up the automatic sync option. When this option is selected, Windows Media Player will add EVERY song, picture, etc from your Library on your computer to the player. Now, every time you sync you device, it adds every new file from your computer into the player automatically. It will even delete songs from your player that were on there before.

Go into Windows Media Player 11 with your player connected to the computer (it will automatically sync and add new files one last time), move the mouse cursor over to the sync tab; a small black arrow will appear under the word "Sync"; click on the small black arrow and a dropdown menu will appear; select "Portable media device" from the dropdown menu, and another dropdown menu will appear; select "Set Up sync"; a window will appear with some information on your device - uncheck the box that says "Sync this device automatically"; click Finish; This will eliminate the problem of Windows always adding/deleting songs/files you don't want into your player.

-Tha Mp3 Doctor

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