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Re: My HP printer paper get stuck in top feeder whenever...
Lift the cover to the ADF (Automatic Document Feeder) and remove any paper debris from the rollers. Also, clean the rollers with a very damp cloth and a dab od dish washing detergent.
Also, check to see that the spring loaded lever is in place.
Clear the jam from the automatic document feeder (ADF)
Make sure the product is turned off and the power cord is unplugged.
Grasp the upper edge of the automatic document feeder (ADF) assembly and open it.
Raise the roller assembly.
Gently remove any jammed paper from the ADF.
Lower the roller assembly.
Close the ADF assembly.
Plug the power cord back into the product.
Press the Power button ( ) to turn the product on.
Try the print job again.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
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You will need to open the top and look inside where the paper travels through and attempt to free any paper pieces that have gotten stuck in the pathway. You probably have a bad board in your control panel, since you are able to print from the computer.
The rollers on the feeder can go bad and the best way to solve it is to get a new complete assembly. Check the website under your make and model for the assembly. YOu might also want to check for paper jam
DON'T KNOW IF THIS WILL HELP-BUT MY PROBLEM WAS SIMILAR--MINE WAS SAYING PAPER TOO NARROW WHEN I WAS TRYING TO PRINT AND COPY. I JUST KEPT MOVING THE FRONT SLIDER AND THE LEFT HAND SIDE SLIDERS BACK AND FORTH AND TOOK THE PAPER IN AND OUT --TRIED AGAIN AFTER EACH TIME--IT EVENTUALLY FIGURED OUT I DID HAVE THE RIGHT SIZE PAPER--
ALSO TRY---MENU--THEN--COPY SET-UP--THEN PAPER SIZE--SEE IF PAPER SIZE IS SET RIGHT.
Lift the lid to expose the top glass. To the left of the main glass panel, you will see a narrow glass strip.
Clean this strip using a soft cloth or sponge moistened with a nonabrasive glass cleaner, then dry it off with a dry chaois cloth or cellulose sponge.