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Re: Acer e lock activated??????????????
I've researched this and it appears simply uninstalling the elock software may resolve it - if this is not a feature you require. Since it is an Acer specific issue you may contact the manufacturer for assistance while it is under warranty.
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Go into Device Manager and remove the optical drive from the list. Restart the computer. It should detect "New Hardware", identify it and install the correct driver.
What's going on: apparently there was a glitch or bug in the Windows 7 upgrade. The DVD drive is misidentified in the Registry as a CD-ROM drive, but it kept the old driver. Of course, Windows 7 thinks a DVD driver is incorrect, so it puts a yellow warning flag on it in Device Manager. It also refuses to acknowledge any disc in there except a CD (stupid computer!). So we need to get the incorrect info out of the registry before Windows will run the optical drive properly.
If Windows 7 gets stubborn about it, turn off the computer, look for the optical drive retaining screw, and take it out and physically remove the optical drive. Now, you should be able to remove the optical drive from the Registry. Restart the computer, double check that the optical drive is gone from Device Manager, then shut it down again. Put the optical drive back in the computer and turn it on. This time it should get everything right.
Drivers for Acer products may be found on the Acer Product Support. Search for the product and download the drivers.
Alternatively, the factory installed drivers and applications can be
re-installed by using Acer eRecovery by following these steps:
Click Start, and then All Programs
Click Acer, and then Acer eRecovery Management
You may be prompted to enter or create a password. This password will be required to use eRecovery in the future.
In the next window on the left toolbar, select Restore.
Choose Reinstall Drivers or Applications
Choose the driver or application you wish to install
On the right, click the Install link and follow the prompts.
The computer may restart when installation is complete. If it does not restart, manually shutdown and restart the computer.
Note: For older Acer products, the Acer eRecovery Management program may not be available.
I suspect the e recovery is designed to be used on a normal CD/DVD and not on the USB version
As you have very recently purchased the device, I would contact the ACER support line - heres a link to the global phone numbers http://support.acer-euro.com/phone.html
Then if there is a problem with the machine you can get an RMA number and take it back to the shop where you purchased and they should exchange as its so new - or return to ACER for repair
Start the computer and hit the F2 key until you get into the BIOS. When in the BIOS you can see in the
Main/general page whether the hard drive is seen by the system. You
will see HDD (hard drive) CD-ROM which is the optical disk drive. If
you see the hard drive the look for boot options in the tabs. When you
get to boot options set the HDD as the first boot device, save the
settings and exit the BIOS.
Hopefully the laptop will restart and boot from the hard drive, thus into Windows.
If the hard drive is not seen in the BIOS then the hard drive has failed and needs replacing. If you have a BIOS password then start the computer hit F12 repeatedly until you see the boot option menu and choose the HDD.
Best is to contact Acer directly since they don't sell parts seperatly, the optical drive is easy to remove for this notebook. You can find a slide button on the lower part of your notebook that locks the optical drive in place, if you slide this button back you'll able to slide the optical drive out, no screwdrivers needed.