Question about Acer Extensa 5420-5687 Notebook

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Acer e lock activated??????????????

Hi
Have had my computer for nearly two years and just recently have been getting this message

Optical Drive Device Locked
Acer e lock activated.

Feeling a bit of a failure as I don`t know how to get rid of this or sort it out and now my cd is not working ( access denied).

Still under guarantee but as I am sure this is just a case of finding the "right button" don`t want to trouble anyone.

Anybody got any bright ideas.

Help apreciated.
Thansk

margaret

Everything is unlock except the removalbe storage devices

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I've researched this and it appears simply uninstalling the elock software may resolve it - if this is not a feature you require.
Since it is an Acer specific issue you may contact the manufacturer for assistance while it is under warranty.

Posted on Feb 01, 2009

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Posted on Jan 02, 2017

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Hello! I live in Norway an have a problem with my computer - it says that acer e-lock i activated and i cannot use my dvd/cd station. I am not very good in computer "thing" so you have to explain very...


Hi,

The Acer Elock is used to protect your computer from any external device or access like flash drive, any external media device, optical disc DVD etc.
To make the DVD CD station active you need to go to acer elock interface and enter the password which you first entered on the computer while doing acer elock system.

http://acer-elock-management.software.informer.com/screenshot/54477/

This link can help you as it has a step by step method and screenshots also.

The only disadvantage of this Acer Elock system is if you forgot the password you need to go to Acer Custoer Center and get it fixed

Please check if the above things will help you and let me know.

Regards

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Acer desktop computer can not open cd-rom drive


try:-
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2. switch off pc,then manually eject cd tray by inserting a strong paper clip in the small pin hole on the front of the cd drive,insert the clip for about 1.5 cm (half inch) in the pin hole and you will feel it press on a lever to open the tray slightly.

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Acer e lock activated


you can on line and type acer e-lock deactivation
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Jan 08, 2009 | Acer Aspire™ T180 PC Desktop

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Optical Drive Device Locked Acer e lock activated. I cannot use my Cd drive.


Acer eLock Management
Acer eLock Management is a security utility that allows you to lock your removable data, optical and floppy
drives to ensure that data cannot be stolen while your notebook is unattended.

Removable data devices - includes USB disk drives, USB pen drives, USB flash drives, USB MP3 drives,
USB memory card readers, IEEE 1394 disk drives and any other removable disk drives that can be
mounted as a file system when plugged into the system.

Optical drive devices - includes any kind of CD-ROM or DVD-ROM drives.
�� Floppy disk drives - 3.5-inch disks only.
�� Interfaces - includes serial ports, parallel port, infrared (IR), and Bluetooth.
To activate Acer eLock Management, a password must be set first. Once set, you can apply locks to any of the
devices. Lock(s) will immediately be set without any reboot necessary, and will remain locked after rebooting,
until unlocked.

You can try this:

You can reset the system to its default settings (all devices unlocked) by removing the password (leave the password fields blank when changing the password).

You also may be able to simply uninstall the e-lock software in add remove programs.

Is there an icon in your system tray that may allow you to disable e-lock?

Dec 30, 2008 | Computers & Internet

1 Answer

Acer elock Optical Drive Device Locked


the_phobia,

My advice for you will be, go to Add/Remove Program, uninstall the acer elock, restart your windows, it should be running just fine. If the problem still persist. Please do come back here for more assistance.

Your rank for my solution is much appreciated!!! THanks

Dec 30, 2008 | Computers & Internet

1 Answer

Acer eLock Management Password


its a litte tricky and bepends on the version installed,

if your intrested, I can attempt to fix it up with remote support?

this session will be open for 2 hours since posting
www.fastsupport.com
support key 196-852-726

if you have problems with the automatic installer, just use the manually download software link
some people have had problems with the automatic one.

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Optical drive device locked


why have you made multiple useraccounts to ask this question?

Sep 06, 2008 | Computers & Internet

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Acer optical drive device locked


without knowing which version of the program you got I can suggest for you to:

press start
select run

or

hold down windowskey and press r

type in services.msc

find the elock service, right click properties, disable the service, and stop the service.

you may need to set a new drive letter for the optical drives
(right click my computer - manage - left side disk management - find drives without letters, right click assing or change drive letter)

if you can't uninstall the program? its asking for a password? Its extremely easy to reset the password but would need to know what version of the software your running.

Sep 06, 2008 | Computers & Internet

8 Answers

Acer e lock activated??????????????


I have a working workaround solution to this problem - save yourself 100usd (what acer requests from the unlocking) and press the ask me button to send me the free(FREE POST TO FORUM) request, Il give you the workaround, will take less than 10 minutes to solve the problem, really not worth it to pay 100usd for something this silly.

Il possibly soon make a video tutorial on how its done but for now, send me a request and il tell you how to get rid of the problem.

Jan 05, 2008 | Computers & Internet

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