Question about Acer Extensa 5420-5687 Notebook

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Acer e lock activated??????????????

Hi
Have had my computer for nearly two years and just recently have been getting this message

Optical Drive Device Locked
Acer e lock activated.

Feeling a bit of a failure as I don`t know how to get rid of this or sort it out and now my cd is not working ( access denied).

Still under guarantee but as I am sure this is just a case of finding the "right button" don`t want to trouble anyone.

Anybody got any bright ideas.

Help apreciated.
Thansk

margaret

Everything is unlock except the removalbe storage devices

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I've researched this and it appears simply uninstalling the elock software may resolve it - if this is not a feature you require.
Since it is an Acer specific issue you may contact the manufacturer for assistance while it is under warranty.

Posted on Feb 01, 2009

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Whenever i put some CD/DVD, it doesn't read at all and I receive this message "Please insert a CD in CD Rom" and there is yellow icon on the device as its drivers are not installed but when i...


Go into Device Manager and remove the optical drive from the list. Restart the computer. It should detect "New Hardware", identify it and install the correct driver.

What's going on: apparently there was a glitch or bug in the Windows 7 upgrade. The DVD drive is misidentified in the Registry as a CD-ROM drive, but it kept the old driver. Of course, Windows 7 thinks a DVD driver is incorrect, so it puts a yellow warning flag on it in Device Manager. It also refuses to acknowledge any disc in there except a CD (stupid computer!). So we need to get the incorrect info out of the registry before Windows will run the optical drive properly.

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D2d recovery miss, in my hd, what I do?


If the computer you are recoverying the Operasting System on does not have an internal optical drive an external USB optical drive will be required to use the Recovery Media.
  1. If applicable, ensure the external USB optical drive is properly connected to the computer and powered on.
  2. Power on the computer.
  3. Press the F2 key to enter BIOS Setup during Power-On Self-Test (POST while the Acer logo is being displayed).
  4. Using the keyboard arrow keys, arrow over to Boot.
  5. Refer to on screen instructions to set the first device to CDROM or USB CDROM.
  6. Press the optical drive drive eject button and insert the System CD.
  7. Close the optical drive tray.
  8. Press the F10 key, and then the Enter key to save the changes and restart the computer.
  9. The computer will boot from the Acer Recovery Media, follow the prompts to reinstall the Operating System.
Note: If you do not have a set of Acer Recovery Media they may be purchased at our Acer Recovery Media Order Form.

Drivers for Acer products may be found on the Acer Product Support. Search for the product and download the drivers.
Alternatively, the factory installed drivers and applications can be re-installed by using Acer eRecovery by following these steps:
  1. Click Start, and then All Programs
  2. Click Acer, and then Acer eRecovery Management
  3. You may be prompted to enter or create a password. This password will be required to use eRecovery in the future.
  4. In the next window on the left toolbar, select Restore.
  5. Choose Reinstall Drivers or Applications
  6. Choose Contents
  7. Choose the driver or application you wish to install
  8. On the right, click the Install link and follow the prompts.
  9. The computer may restart when installation is complete. If it does not restart, manually shutdown and restart the computer.
Note: For older Acer products, the Acer eRecovery Management program may not be available.

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I am trying to rip cds onto computer but it is saying i need cd drive is this something i have to buy or does it need activated


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I suspect the e recovery is designed to be used on a normal CD/DVD and not on the USB version As you have very recently purchased the device, I would contact the ACER support line - heres a link to the global phone numbers http://support.acer-euro.com/phone.html Then if there is a problem with the machine you can get an RMA number and take it back to the shop where you purchased and they should exchange as its so new - or return to ACER for repair

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When i start up my computer (Accer 4230) i get this message "UNDI PXE 2.0, Media test failure, check cable, exiting PXE ROM. The message repeats over and over and it wont start up. I don't have an...


Hi,

Start the computer and hit the F2 key until you get into the BIOS. When in the BIOS you can see in the Main/general page whether the hard drive is seen by the system. You will see HDD (hard drive) CD-ROM which is the optical disk drive.
If you see the hard drive the look for boot options in the tabs. When you get to boot options set the HDD as the first boot device, save the settings and exit the BIOS.

Hopefully the laptop will restart and boot from the hard drive, thus into Windows.

If the hard drive is not seen in the BIOS then the hard drive has failed and needs replacing.
If you have a BIOS password then start the computer hit F12 repeatedly until you see the boot option menu and choose the HDD.

Regards.

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1 Answer

He dont reconize his cd-dvd drive


Hi

Please check device manager first, Right click on my computer which you will find from either your destop or from start menu.

Select manage, on the management window, on the left side click on device manager.

Now on device manager, on the right side, look for your CD/DVD drive, do you see any ? yellow marks there?

If you do see right click on the spesific device and select properties, then write down the status message to me.

Thanks,
Ekse

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1 Answer

Hi, I have an Acer Ferrari 4005WLMi laptop. My CD Drive has just stopped working so I can't load any CDs. Do you know what I can do?


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You can find a slide button on the lower part of your notebook that
locks the optical drive in place, if you slide this button back you'll able to slide the optical drive out, no screwdrivers needed.

See also the service manual wich is found here: http://www.laptopmanual.net/acer-ferrari-4000-laptop-service-manual/

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1 Answer

Acer eLock Mgmt has my devices locked out.


This is a Quoye straight from the Acer knowledge base for the elock software...
If you forget your password, you will need to
take your notebook PC to an Acer Customer Service Center.

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1 Answer

Acer eLock Management Password


its a litte tricky and bepends on the version installed,

if your intrested, I can attempt to fix it up with remote support?

this session will be open for 2 hours since posting
www.fastsupport.com
support key 196-852-726

if you have problems with the automatic installer, just use the manually download software link
some people have had problems with the automatic one.

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