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maybe the main hardware of your device have cause trouble.
try to read the operating instructions on the link that ill post, download it and be sure you have a pdf reader to read what contains inside. see the other support on this website. hope that helps!
Mine does that if I leave it on the car dash in very hot weather. I have to do a hard reset to free it up. Unscrew the top of the stylus and insert the plastic pin into the reset hole in the back of the Ique. Then follow the prompts.
dont send your ique 3600 to raytech electr.i leaving at 5 min. from there and last week they tell me they dont repair the ique anymore they send back all there part to garmin they had to much problem with them good lock
Garmin will replace the screen for a fee. Mine broke when the suction cup mount came loose and it hit the gear shift. To be clear, it was the touch sensitive "grid" that broke on mine, and not the actual display part. The Garmin support person put my repair in as a "no charge", and they did it for me for free.