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Re: Paper feeds not working
It appers that the steeper motor has jammed & which is why the motor drive chip has blown up!this chip is on the main board!
ideally u will need to change the motor & the main board also.better to trade in for an exchange offer as this machine has a toner & drum issue also! better to go for a new brother fax 2820
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you have an obstruction either a piece of paper between the rolllers or the secondary feed rollers are not turning.... open the machine and follow the feed path ...take a piece of paper and manually feed the paper with the machine in the off position look at the feed rollers then the secondary rollers( usually two small rods with rubber sleeves kissing each other ...if you can look at the sides on the machine( inside the cover) see if the gears ( usually white ) can turn or mesh correctly... if you do not see any obstruction then these rollers are not turning when they are supposed to when you press the print button. 90 percent of these problems are paper jams if no jam something is not activating the feed rollers
This could be one of a few things... First, Windows 8 is a completely different animal from Windows XP! Try reloading your printer driver in Windows 8. If this doesn\'t work, you need to clean the paper pickup rollers at the front of the printer (where the paper first feeds into the machine. I use a Q-tip moistened (not sopping wet) with rubbing alcohol... gently scrub the whole pickup roller and then the feed roller next to it. Check carefully (with a flashlight) for any shards of paper that might be blocking the paper path. There is also a sensor flag (small finger of plastic) sticking up that the paper must hit to let the printer know that the paper is feeding through. If you do not see the sensor flag, it is either jammed or has been broken off when a piece of paper was pulled backward out of the paper feed area. First reload the printer driver, and try to print. If it doesn\'t print, check and clean the rollers and look for the sensor flag.
prior to the issue ,it can be the sign of wear and tear of the feeder seperation pad .may i know is the fax heavily utilise.if yes get the part to change ,if no try to change your paper or frequently fan the paper it can be highly moisture present on paperand try to minimise using reuse paper it may shorten your machine lifespan.good luck thanks pls rate me!!!!
best guess is it belongs under the paper lift plate in your paper tray, remove the paper tray and all the paper, there should be a metal paper lift plate in the paper tray, these are typically spring loaded to lift the paper into place. lift the plate and check the underside for the location of the spring, there is usually a retainer of some sort to hold the spring in place. once the spring is in place the tray should feed correctly.
There must be some torn paper or something stuck in the Paper feed. You will need to ope the upper face portion by pulling it, and then look for papers/ dirt / pins there, you can either clean it by blowing air or use a blower, or if you can see the particle. Try feeding the paper, it should be ok.
okay, for starters be very careful not to touch the drum with anything except a super soft cloth like what you may use on expenive lens or glasses even then very very careful not to scatch that. but a dirty drum will not cause your problem.
what you should do is carefully inspect where paper goes in to make sure you don't have a small piece of paper blocking the paper from going through then clean the feed tires with a cotton cloth slightly damp with rubbing alcohol. besure to have machine unplugged until everything is thoroughly dried before plugging in power cord.
Check your feed rollers that feed the blank paper into the machine. Take a flashlight and watch the rollers to make sure the rollers are spinning and trying to feed the paper.
If the rollers spin, and it doesn't pull the paper in, then your feed rollers are either worn or dirty. I would try cleaning the rollers if they are slipping on the paper. My suggestion would if you can find this cleaner called GOO GONE. This is a bio degradeable product that won't dry out the rollers and it will clean them.
Put some goo gone on a paper towel, and see if you can clean the rollers.
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Hope this helps.
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Are we talking about a paper feed problem from the paper cassette tray or the Auto Document feeder on the top. Either way, check the the paper width guides, or if it is the paper cassette tray, remove it and check the paper pick up roller locking clips.