Question about HP OfficeJet 7310 All-In-One InkJet Printer

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My 7210 will not scan, everything else works fine.

I can go to the HP Director and scan that way and it works fine but I cannot scan from the printer it self. It says "no scan options."

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  • garrett1275 Feb 09, 2009

    I LOST MY CD TO THIS PRINTER. I ORDERED A NEW ONE FROM HP...IT DOES NOT LOAD ALL THE OPTIONS FOR MY PRINTER. WHEN I PRESS THE SCAN BUTTON IT TELLS ME I NEED TO LOAD THE SOFTWARE FOR THE PRINTER..I ALSO DID NOT GET HP DIRECTOR WHEN I DOWNLOADED THE CD..HELP !!!!!

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I have the same problem. I ended up going to START, PROGRAMS, ACCESSORIES, SCANNER AND CAMERA WIZARD. Its not as good as the HP software but at least it scans... hope this helps.

Posted on Feb 11, 2009

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In HP Director for my Officejet 6210 I am unable to set scan preferences: get flag "Out of diskspace. Click OK to close the ..." then "The program configured for this button is missing. Please choose...


I have had problems with these models and the HP Director when it came to having the updated browser installed. Did you go to HP support and scan through their software downloads for this model, inparticular the one that states it is the patch software for the HP director for use with IE7 and above. It may not be with the other printer drivers but it is listed below that. I did the same thing that you were doing until I found that piece of software and now everything runs fine and has for some time, I had the 6110, then the 7310. Below is the link.....I checked the updates for XP and when you click on the link for your operating system, this is the file you are looking for.

Critical update to resolve an issue with HP Director after installing a new revision of Internet Explorer

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=421991&

Jan 16, 2010 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

NO Scan Options


Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is
the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel
menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit

Feb 18, 2009 | HP Officejet 7210 All-In-One InkJet...

1 Answer

Officejet 7210 -downloaded software but do not have any icons, et


FROM THE HP WEBSITE:

If you’ve recently upgraded to the new Internet Explorer 7 (IE7), and you have a Hewlett Packard scanner or printer/scanner, then you will almost certainly be experiencing problems with starting it.
This affects almost every model of HP Printer (e.g. PSC 2510, PSC 2410, Officejet series) that uses the HP Director software. Hewlett Packard is working on a solution, which is due to an incompatibility with Javascript on the new IE7.
However, we have a workaround for you here! Just follow these very simple steps to get around the problem:
  • After double-clicking on the HP Director icon, nothing appears to happen... the program is starting normally, but it’s hiding.
  • Wait a few seconds, then hold down the ALT key and press the space bar. A small dialogue box will appear.
  • Click on Minimize (you may have to click twice)
  • Voila! the HP Director task will appear in the task bar at the bottom of the screen - click it, and the program will appear and work normally.
MY ADVICE IF THIS IS THE PROBLEM:
Don't install/uninstall IE7 and then use Firefox or some other web compliant browser instead.

Nov 21, 2008 | HP Officejet 7210 All-In-One InkJet...

1 Answer

Scanner Failure


I want to download HP Director for scan

Aug 18, 2008 | HP Officejet 7210 All-In-One InkJet...

1 Answer

When trying to scan, 7210 doesn't see/recognize networked computers


From each computer, you need to run the HP Director. When opened, click on SETTINGS, then SCAN TO settings to configure. This way it will transfer data to the scanner so that when at the scanner, that computer will be in the list of places to send a scan job.

Jul 25, 2008 | HP Officejet 7210 All-In-One InkJet...

2 Answers

7210 won't scan with vista


You can download the Vista driver for your all in one HERE.
Hope that helps!

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IrishDruid

May 07, 2008 | HP Officejet 7210 All-In-One InkJet...

1 Answer

My HP Director will not open, I can not scan from the printer either. It was working fine one day and then just quit. I can still print but not scan. What is the solution?


HP Director simply doesn't open? Check your version of Internet Explorer. If you've recently installed Internet Explorer 7, you will need to download the update on the HP website. Go to hp.com, click "Software & Driver Downloads", enter your product, choose your operating system, and there should be an update/patch for Director issues with IE7. Hope this helps.

Mar 20, 2008 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Scanner not working


Please open HP director from Start - All programs - HP .

Click Scan document to scan.

You can scan by following steps :
For Windows XP:
To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

Waiting for you reply.
Thanks

Dec 22, 2007 | HP PSC 2355 All-In-One InkJet Printer

12 Answers

WHERE COULD I DOWNLOAD THE HP DIRECTOR SOFTWARE


Try from their official webpage, or use this Driver Update Software for XP Vista 7 8. I hope I have helped. have a nice day
Ryan

Nov 22, 2007 | HP PSC 2410 All-In-One InkJet Printer

1 Answer

The printer will not scann to the computer


Are you able to print? I suspect so. If not your probably looking at a bad cable or corrupt windows drivers.

The director software uses it's own system to talk to the printer via scan / fax though printing is controlled by windows itself. Since scan and fax are the same function to the printer, essentially i would start by re-installing the director software.

1. Remove it via add/remove programs, don't reinstall over. It may work but you'll likely just waste time, you want all it's files gone and replaced with new ones.

2. If that has no effect remove the printer from Control Panel > Printers. Also remove the scanner device from Control Panel > System > Hardware > Device Manager >

3. Reboot, windows doesn't really remove things till you shut it off.

4. Install the director software again, hook up the printer when asked.

Again:

If you can print at all communciation with the device is perfectly fine from a hardware perspective.

If you can fax without the computer then your scanner and such is fine from a hardwware perspective.

So your problem is simple software, either windows devices install or hp director. Both simple to remove and re-input.

It's very

Nov 09, 2007 | HP Photosmart 2710 All-In-One InkJet...

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