Question about Sentry Fireproof Safe

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Cannot open the sentry box

I send sentry safety box thru door to door from hawaii to philippines and it took a month before it arrive home. my problem now is i can't open because it always go to error everytime i type the combination number. i change the battery but still its not working. what should i do now, the manual is inside the safety box? please help me. thank you so much for your immediate response.

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If you get an error code that means you are entering the wrong combo. You can call a locksmith with the model# and serial# to research the combination for you.

Posted on Aug 09, 2010

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Did you get an agreed and signed consignment with the shipper? Was the box intact when it was delivered? Did Customs open it upon arrival in Manila?
If you have these answers they you can revert to the shipper for compensation. The shipper is insured.

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I locked my comination code in the safe can you help bar code 3907400688 4 safe is MSW3517


Hi,

Very sorry to know that you have lost the combination.

Well, the only way to get the combination is to contact Sentry and get it.

As per the company regulations, if you have registered the details of purchase and combination in their website then its very easy to recover, just send them the requisite information by clicking the link below, and they will forward you the combination.

Sentry.com

If you have not registered with them, then follow these instructions from Sentry:

First step, find the Model and Serial Number of your safe.
The Serial Number is in this packet, and is also printed on the small label beside the door hinge (outside). Send a copy of the model number and serial number of the safe, a notarized letter (last name of notary must be different than that of owner) stating you are the owner of the safe, and a check or money order for $12.00* (U.S. funds) to:
Sentry Group, Dept. 200,
882 Linden Avenue,
Rochester, NY 14625-2784 USA.
If using a credit card (Visa/Mastercard only), call 1-800-828-1438
and fax your Model and Serial number with the notarized letter
to 585-381-2940, 585-381-2940.

Next time make sure you record the combination and store it in a secure place such as a safety deposit box at your bank. Opening your safe could be a lot more fun, but never more simple!

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

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If you need your combination, you must send a notarized letter stating you are the owner of the safe. The link below will tell you everything that you will need to get your combination:

http://www.sentrysafeshop.com/Lost-Combination-Sentry-Safe-Combination-p/lost%20combination.htm

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How do I open the combination lock to my sentry home safe?


Locksmiths advise these Opening instructions for sentry fireproof electronic security safes. Insert the tubular sentry key into the lock to the left of the key pad. Turn the key all the way to the right until the plunger pops out. Press the five-digit factory code. The green Proceed light will come on. Pull the handle down; to crack the sentry door open.

sentry safes opening instructions for 4 # combo locks
Turn the dial to zero.
Turn the dial to the left (counterclockwise) four times to the first number of the combination (pass the first number of your combination three times, stopping on it the third time).
Turn the dial to the right (clockwise) three times to the second number of the combination (pass your second number twice, stopping on it the third time).
Turn the dial to the left (counterclockwise) two times to the third number of the combination (pass the third number of your combination one time, stopping on it the second time).
Turn the dial to the right to the last number (stop the first time on your last number).
Pull the handle down to crack the sentry safe open.

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You can go to www.SentrySafeShop.com and do a search for keys. You will then be able to enter your information as listed below and they will send out a new set to you.

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