Question about Brother MFC 420CN All-In-One InkJet Printer

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Cant connect to the usb port

A few months ago my computer crashed. i got it fixed and i had to reinstall all of my programs. i went to reinstall my brother 420cn printer and it only goes so far and quits. i plug it into the usb port and it does nothing, like it isnt plugged in. i tried different ports and none of them worked. i checked and all the usb ports say they are working correctly. i put my memory card in and it flashes on the photocapture and i can use it like that, its just i have no connection to the computer to load my pictures onto there. can you please help.

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Hello divinerose, when you computer was up and running you probably have the current versions of drivers and the system abios. look on your motherboard or the manual and go to the website of the manufacturing company to download the latest version of the system bios which will have the updated usb driver to support devices that are USB2.0 compactible. this should resolve your issues.

Posted on Aug 10, 2007

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Reinstall the software again - I know you have done it since the crash but do it again This time come offline and disable the Anti Virus software

Posted on Jul 31, 2007

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