Question about Acer Aspire 5101WLMi Notebook

4 Answers

''USB Device Not Recognised'' Error message keeps coming up...

...whenever I plug anything into one of the USB ports.

I have an acer aspire 5101 laptop and it was fine on xp.

I installed vista and the problem appeared.

Any idea how I fix this please?

Posted by on

  • 10 more comments 
  • al_will_robi Feb 01, 2009

    yes I have tried that, as far as I know all the drivers are updated and windows is updated.



    If some drivers aren't there I wouldn't know which ones to install as nothing is showing as not working.



    According to device manager there isn't anything without drivers.



    I have the 32 version of vista.



    I went onto the acer website where it gives you the option to download vista drivers and I downloaded them all and installed the ones it let me.



    Also, according to the acer website, my laptop is compatable.



    I am totally baffled!



    Am I missing a driver??



    Why would the usb ports stop working once vista is installed? Something is missing.....something needs to be installed to allow the ports to work.....but what??? how do I identify it??

  • al_will_robi Feb 01, 2009

    couldnt find anything on that website and the hardware thing doesnt work im afraid.....

  • al_will_robi Feb 02, 2009

    yes i've tried that too.



    I even ran the windows vista upgrade advisor and it came back ok.



    It stated my usb ports as being called:



    ATI I/O Communications Processor USB 2.0 EHCI controller

    ATI I/O Communications Processor USB 1.1 EHCI controller

    ATI I/O Communications Processor USB 1.1 EHCI controller



    All by ATI Technology



    The driver seems to be up to date....



    ????

  • al_will_robi Feb 02, 2009


    Operating System System Model
    Windows Vista Home Premium Service Pack 1 (build 6001) Acer Aspire 5100 V2.00
    System Serial Number: LXABH0J08363608AF71601
    Chassis Serial Number: LXABH0J08363608AF71601
    Enclosure Type: Notebook
    Processor a Main Circuit Board b
    2.00 gigahertz AMD Turion 64
    512 kilobyte primary memory cache Board: Acer Navarro
    Serial Number: LXABH0J08363608AF71601
    Bus Clock: 200 megahertz
    BIOS: Acer V2.00 08/03/2006
    Drives Memory Modules c,d
    120.03 Gigabytes Usable Hard Drive Capacity
    95.64 Gigabytes Hard Drive Free Space

    HL-DT-ST DVDRAM GSA-T10N ATA Device [CD-ROM drive]

    ST9120822A [Hard drive] (120.03 GB) -- drive 0, s/n 5LZ94GYK, rev 3.ALE, SMART Status: Healthy 894 Megabytes Installed Memory

    Slot 'S1' has 512 MB
    Slot 'S2' has 512 MB
    Local Drive Volumes

    c: (NTFS on drive 0) 120.03 GB 95.64 GB free

    Network Drives
    None detected
    Users (mouse over user name for details) Printers
    local user accounts last logon
    Al Robinson 02/02/2009 11:17:46 (admin)
    local system accounts
    Administrator 21/01/2008 02:48:01 (admin)
    Guest never


    Marks a disabled account; Marks a locked account Microsoft XPS Document Writer on XPSPort:

    Controllers Display
    ATA Channel 0 [Controller]
    ATA Channel 1 [Controller]
    Standard Dual Channel PCI IDE Controller ATI Radeon Xpress Series [Display adapter]
    Generic PnP Monitor (15.4"vis)
    Bus Adapters Multimedia
    ENE CB-712/714/810 Cardbus Controller
    ENE PCI Memory Stick Card Reader Controller
    ENE PCI Secure Digital / MMC Card Reader Controller
    ENE PCI SmartMedia / xD Card Reader Controller
    Microsoft iSCSI Initiator
    ATI I/O Communications Processor USB 1.1 OHCI controller (2x)
    ATI I/O Communications Processor USB 2.0 EHCI controller High Definition Audio Device
    Communications Other Devices
    HDAUDIO Soft Data Fax Modem with SmartCP


    Broadcom 802.11g Network Adapter
    Auto IP Address: 192.168.1.66 / 24
    Gateway: 192.168.1.254
    Dhcp Server: 192.168.1.254
    Physical Address: 00:16:CF:45:90:DE
    isatap.lan
    isatap.{3DB42FF6-944A-4D55-965B-359F343BD8D0}
    Realtek RTL8139/810x Family Fast Ethernet NIC
    Dhcp Server: none responded
    Physical Address: 00:16:D4:1A:76:CE
    Teredo Tunneling Pseudo-Interface

    Networking Dns Server: 192.168.1.254
    Microsoft AC Adapter
    Microsoft ACPI-Compliant Control Method Battery
    Launch Manager [Keyboard]
    Synaptics PS/2 Port TouchPad [Mouse]
    SDA Standard Compliant SD Host Controller
    Unknown Device (2x)
    USB Root Hub (3x)
    Generic volume shadow copy
    Virus Protection [Back to Top]
    No details available
    Missing Microsoft Security Hotfixes [Back to Top]

    All required security hotfixes (using the 01/13/2009 Microsoft Security Bulletin Summary) have been installed.


    Installed Microsoft Hotfixes [Back to Top]
    .NET Framework 3.5 SP1
    KB958484 on 31/01/2009 (details...)
    Windows Vista
    KB905866 on 01/02/2009 (details...)
    KB935509 on 21/01/2008 (details...)
    KB937287 on 21/01/2008 (details...)
    KB938371 on 01/02/2009 (details...)
    KB938464 on 01/02/2009 (details...)
    KB946084 on 29/01/2009 (details...)
    KB948609 on 01/02/2009 (details...)
    KB948610 on 01/02/2009 (details...)
    KB950124 on 01/02/2009 (details...)
    KB950125 on 31/01/2009 (details...)
    KB950186 on 29/01/2009 (details...)
    KB950762 on 01/02/2009 (details...)
    KB950974 on 01/02/2009 (details...)
    KB951066 on 01/02/2009 (details...)
    KB951376 on 01/02/2009 (details...)
    KB951698 on 01/02/2009 (details...)
    KB951978 on 01/02/2009 (details...)
    KB952069 on 01/02/2009 (details...)
    KB952287 on 01/02/2009 (details...)
    KB952709 on 01/02/2009 (details...)
    KB953155 on 01/02/2009 (details...)
    KB953733 on 01/02/2009 (details...)
    KB954154 on 01/02/2009 (details...)
    Windows Vista (continued)
    KB954211 on 01/02/2009 (details...)
    KB954459 on 01/02/2009 (details...)
    KB955020 on 01/02/2009 (details...)
    KB955069 on 01/02/2009 (details...)
    KB955302 on 01/02/2009 (details...)
    KB955519 on 01/02/2009 (details...)
    KB955839 on 01/02/2009 (details...)
    KB956391 on 01/02/2009 (details...)
    KB956802 on 01/02/2009 (details...)
    KB956841 on 01/02/2009 (details...)
    KB957097 on 01/02/2009 (details...)
    KB957200 on 01/02/2009 (details...)
    KB957321 on 01/02/2009 (details...)
    KB957388 on 01/02/2009 (details...)
    KB958215 on 01/02/2009 (details...)
    KB958481 on 01/02/2009 (details...)
    KB958483 on 01/02/2009 (details...)
    KB958623 on 01/02/2009 (details...)
    KB958624 on 01/02/2009 (details...)
    KB958644 on 01/02/2009 (details...)
    KB958687 on 01/02/2009 (details...)
    KB959108 on 01/02/2009 (details...)
    KB959130 on 01/02/2009 (details...)
    KB960714 on 01/02/2009 (details...)



    Click here to see all available Microsoft security hotfixes for this computer.

    Marks a security hotfix (using the 01/13/2009 Microsoft Security Bulletin Summary)
    Marks a security hotFix that fails verification (a security vulnerability)
    Marks a hotfix that verifies correctly
    Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
    Unmarked hotfixes lack the data to allow verification


    Click here for Belarc's System Management products, for large and small companies.

    Software Licenses [Back to Top]

    Belarc - Advisor 67c2d7e6
    Microsoft - Internet Explorer 89578-OEM-7332157-00078 (Key: 4HVQB-W34KM-WRM6D-3RPXT-2V7GR)e
    Microsoft - Windows Vista Home Premium 89578-OEM-7332157-00078 (Key: 4HVQB-W34KM-WRM6D-3RPXT-2V7GR)e

    Software Versions (mouse over * for details, click * for location) [Back to Top]
    Advanced Micro Devices Inc. - Catalyst Control Centre Version 2.0.0.0 *
    Advanced Micro Devices, Inc. - Catalyst® Control Center Version 1, 0, 0, 1 *
    ATI External Event Utility for Windows Version 6.14.10.4218 *
    ATI Technologies Inc. - Catalyst Control Centre Version 2.0.0.0 *
    Belarc, Inc. - Advisor Version 7.2x *
    Conexant Systems, Inc. - SoftK56 Modem Driver Version 1.00.00 *
    DivX Converter Version 6, 5, 1, 1 *
    DivX for Windows Installer, L:EN, DivX Codec 6.6.1, DivX Converter 6.5.1, DivX Player 6.5.0, DivX Web Player 1.3.1, DivX Content Uploader 1.2.1, B:DVFA, T:DVFC, BL:EN Version 1.0.0.4 *
    DivX Player Version 6, 6, 1, 14 *
    DivXNetworks Inc. - Config App. Version 2, 0, 0, 1 *
    DivXNetworks, Inc. - DivX EKG Version 1.0.0.0 *
    Dritek System Inc. - Acer Launch Manager Version 1, 0, 0, 1118 *
    Dritek System Inc. Uninstall Application Version 1, 4, 0, 930 * LGPCSuiteLanucher ?? ???? Version 2, 0, 1, 15 *
    Logitech Inc. - LRC Version 1.03.0001 *
    Microsoft (R) Windows Script Host Version 5.7.0.6000 *
    Microsoft Corporation - digital locker assistant Version 1.6.5 *
    Microsoft Corporation - Internet Explorer Version 7.00.6000.16386 *
    Microsoft Corporation - Windows Defender Version 1.1.1600.0 *
    Microsoft Corporation - Windows Installer - Unicode Version 4.0.6000.16386 *
    Microsoft Corporation - Windows Live Mail Version 14.0.8050.1202 *
    Microsoft Corporation - Windows Version 1.0.0.1 *
    Microsoft Corporation - Windows Vista Upgrade Advisor Version 1.0.0000000.918 *
    Microsoft® .NET Framework Version 2.0.50727.3053 *
    Microsoft® .NET Framework Version 3.0.6920.1453 *
    Synaptics Pointing Device Driver Version 9.0.3 20Oct06 *



  • al_will_robi Feb 02, 2009

    hi julie, tried all of those and still no joy.



    when the error message comes up and you click it it shows that the usb device is unknown in bold.

    when you click the bold 'unknown device', it shows it is hub1 that is defective. I know this because when I plug the usb device into all 3 ports I get... Port_#0001.Hub_#0001 and Port_#0002.Hub_#0001 and Port_#0003.Hub_#0001



    I came across this website and tried this as a result.... http://support.microsoft.com/default.asp...



    still didnt work.



    Then I tried this....



    http://support.microsoft.com/kb/953367/e...



    also didnt work



    http://support.microsoft.com/kb/928631/



    also didnt work.......



    totally stuck!!!!



    I can see that hub1 isnt working, but why????

  • al_will_robi Feb 02, 2009

    note that I have the following usb ports...

    ATI I/O Communications Processor USB 2.0 EHCI controller
    ATI I/O Communications Processor USB 1.1 EHCI controller
    ATI I/O Communications Processor USB 1.1 EHCI controller

    Which run off a ATI PCI Express (3GIO) Filter Driver

    from a AMD Radeon XPress X1100

    which has the driver version 8.573.0.0 on 13/01/2009

  • al_will_robi Feb 04, 2009

    ive emailed them and am awaiting a response...i am out of warranty though so i am not confident they will help.....



  • julie_s May 11, 2010

    It looks like you've done everything right, but the problem remains.

    Some connection is missing in Vista that allows your machine to see the ports. The machine was able to see the ports with XP, so you know that they worked. But they don't work now.



    I think at this point I would go to the Acer site and post the question there. This could be a problem that's specific to your model of laptop.



    You've spent a lot of time trying to correct this. I hope Acer can get this resolved for you.

  • julie_s May 11, 2010

    I found this thread: http://www.ntcompatible.com/Desperately_... that may help. It recommends altering the Registry -- something that can be very dangerous.



    One "quick fix" that worked for a user was this: "I had to disconnect the power cord _and_ pull out the battery. Now everything works great."



    Vista seems to be "stuck" in the "I can't find it" mode. If the MS website and your manufacturer can't help, I'd try pulling the battery and letting it "rest" for about 10 minutes. I'd try that before changing the Registry. If you do decide to make changes to your Registry, be sure to back it up. There used to be some free programs that would help with this. I use Registry Mechanic from PC Pitstop, but that's a paid program.



    http://www.pcpitstop.com/pcpitstop/ may be able to offer some advice. I've been running their free scans for years and have purchased several of their products. I've found them to be reliable and have had no issues with scams of spyware from them.



    Sorry I couldn't be more helpful.

  • julie_s May 11, 2010

    Do you mean the "Install New Hardware" wizard doesn't come up? It sounds like a problem with Vista. Have you tried a re-install of Vista?

  • julie_s May 11, 2010

    Just a shot in the dark here -- try running the "Install New Hardware" wizard. You should be able to get to that through the Control Panel.



    For some reason, Vista isn't recognizing the USB ports. Try here: http://support.microsoft.com/ph/11732#ta...



    Hopefully someone else has had this problem and it's addressed on the MS site.

  • julie_s May 11, 2010

    Have you updated the drivers for your devices? Check the manufacturer's web site (usually under "Support - Download - Updates") to see if there are drivers for your devices that are Vista ready.

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GET YOUR PC PROBLEM FIXED

http://www.windowsguru.org

Posted on Jul 01, 2009

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Hopefully, You have your old xp files on your hard drive still (old dxutilities or files). You'll need to basically extract the driver for the usb ports form there and add it to your vista drivers list, but with vista, you never know. I stayed with xp because of ALL the problems vista is having.
If you can't find the driver in your old utilities, check your hardware profiles and get MFR name and type of usb (1.0 or 2.0 ...) and get the driver from them and install it to vista. Like I said, with vista, you never know, it may and say it installed, but it may not have. I hope this helps you.

Posted on Jun 19, 2009

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Uninstall Vista because there are too many protections on software that used to work on XP. Vista was discontinued because of this. try installing XP service Pack 3. All your problems with anything in connection with Vista will disappear.

Posted on Mar 30, 2009

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