Question about HP OfficeJet 7310 All-In-One InkJet Printer

5 Answers

Print cartridges I've just installed a new black cartridge and the message reads, " Remove and check cartridge on right." I've done this several times, changed to a different, new cartridge and have powered the unit off and on and yet the message doesn't go away and I cannot use the unit.

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  • dickie 2 boy Nov 10, 2007

    new cartridge in fact two new. "Remove and check right cartridge reading that won't go away. Cleaned contacts with distilled water as per hp. What may I do to fix this problem.

  • jdhu Nov 18, 2007

    Now when I open the printer, it doesn't even send the cartridges to where I can access them to remove.

  • clydehands Dec 17, 2007

    The printer prints crumpled and with a smear of ink at the left side of the paper

  • bubski Jan 15, 2008

    I have a 2575 photo smart printer and says to check right cartridge also,I unplugged the unit for a minute or so with no results,i also removed the cartridge and cleaned the contacts,then i replaced the cartridge with a new one,and still no results.Any info would be appreciated....thanks Bub

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5 Answers

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  • 328 Answers

Is it a genuine new HP cartridge and also not an expired date? Also may need a new printhead.

Posted on Jul 31, 2007

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Remove both print cartridges.  Install the black cartridge and close the lid.  It should recognize the cartridge and tell you to install the color cartridge.  Open the printer back up and install the color ink, then close the lid.  I fought with this problem forever until I figured this out.

Posted on May 26, 2008

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Ue to what appears to be a design flaw, the small metal sprint arm can puncture the FLEX circuit on the back of the cartridge carriage. Check the FLEX circuit in the back of the carriage (white, paper looking circuit board) and see if there is a small puncture on the right-hand side where the metal spring arm might have caught it. If so, the printhead will need to be replaced.

Posted on Sep 05, 2007

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I have discovered how to perform a full reset of the HP PSC 1610, which clears all the internal memory, thereby fixing the "remove and check right cartridge" problem.

To perform a full reset of the HP PSC 1610:
1. Unplug the power cord.
2. Press and hold the OK and CANCEL buttons on the front panel keypad.
3. While still holding the buttons, plug the power cord back in. Continue to hold the buttons for two seconds, and then release them.
4. After a few seconds, the screen will display the message “Deriv Clear” confirming that the reset is done.



I have discovered that the HP PSC 1610 all-in-one printer has a hidden diagnostic mode, which lets you do several interesting things.

To enter the hidden diagnostic mode of the HP PSC 1610: 
1. tap both arrow keys simultaneously.
2. tap the left arrow key.
3. tap the OK key.
4. At this point, you have a choice to make. If you want to enter the "Service" menu, tap the left arrow key. If, on the other hand, you want to get into the "Underware" menu, tap the right arrow key.

There is a menu option in the "Underware" menu called "printer-mech button tap", from which you can initiate any of HP's "tap tests," so called because, on the early HP printers whose onboard user interface was limited to two physical buttons, you would tell the printer which diagnostic test you wanted it to perform by holding down one of the buttons while tapping the other button a certain number of times. In the HP literature, the various diagnostic tests that the printer can do are named according to the number of button taps required to initiate the test. Hence, HP might refer to "tap test #6", "tap test #9", and so forth.
I am not sure what all of the various tap tests do, but I would imagine there is probably a tap test that resets the internal counter responsible for making the printer reject the cartridges.


Posted on Sep 16, 2009

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Some of these HP's have a firmware upgrade for this problem. There are some really annoying facts that go with them. The problem as I remember it: The firmware doesn't reset after an empty signal has been received from the cartridge. Apparently the fix is to upgrade the firmware BEFORE replacing the cartridge, otherwise the fault signal from the faulty firmware sets an empty flag on the cartridge, and then the printer will not accept the new cartridge as new. I will dig around for some more info for you and come back. I did fix my own 1610 by removing the power lead, attempting to turn it on, ( drains capacitors ) and leaving it for half an hour. When I plugged it in, it worked once, then did it again. After about 3 or 4 goes at this, I bought another new cartridge and no problem since. I still have not upgraded my firmware, and intend to refill the black at least, before it is empty.

Posted on Aug 11, 2007

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Posted on Jan 02, 2017

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SOURCE: print cartridges

Hi,

As you have inserted the color cartridge in b/w slot that could be the cause you are receiving the error.

However, please follow the instructions from the below HP article and check for the result.

Here is the web document:

================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00712226

================

Just copy and paste the entire link into the Internet browser's address bar and press enter.

Check if you are using genuine HP cartridges which are not refilled or remanufactured as that could be the cause of the issue.

Clean the cartridges by following the below given instructions.

Using a clean, dry lint-free cloth (a coffee filter works well), wipe the cartridge contacts, from the top to the bottom. The contact area of the cartridge should be rubbed briskly to remove the waxy lubricant material from the gold contacts. The contacts inside the printer may also require cleaning. Using a clean, dry, lint-free cloth, gently wipe the contacts, from the top to the bottom.

Please perform the step given below to power cycle the unit after removing the print cartridges from the printer:

1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB cable from the computer.
2. Wait 30 seconds.
3. Plug in the power only
4. Repeat steps 2-3 two more times.
5. On the third time after plugging the unit into power, reconnect the USB cable from the all-in-one to your computer.

Reset the All-in-One to the factory default settings by following these steps:

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold + and 6 while plugging in the power cord.

Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

Note:
A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.
Hope, that should resolve the issue.

Regards,
Lawrence

Posted on Jan 06, 2008

leroyal
  • 2120 Answers

SOURCE: Remove and Check right cartridge

Buy GENUINE HP ink.

Posted on Jan 25, 2009

  • 526 Answers

SOURCE: After installing new cyan cartridge, display reads No Cartridge

look at the ink cartridge and and first see if the ink covers the top of the cartridge. there is a little part of the ink cartridge the best way to explain it, is there is a tab,. that tab goes into a sensor. if the tab has ink on it, then you mostly like have a problem with the sensor itself. but if there is no ink, the printer is correct. i have had several people bring printers with those type of problems, and when they bring the cartridge i look at it, and they are practically empty.

thanks

Posted on Jun 26, 2009

  • 13 Answers

SOURCE: remove and check color cartridge. I have done

It's circuits may have failed. Try replacing the cartridge.

Posted on Apr 06, 2010

  • 85 Answers

SOURCE: hP Photosmart C4140 error

hey, sometimes there are faulty cartridges. i use to got some brand new and original from the shop and not working.. so try it with some old cartridge if you have.. you can also try to remove the cartridge and clean/wipe the contacts on the cartridge side and on the printer side (turn of the printer for safety)

Posted on Sep 18, 2011

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If this helps, give me a vote :o)

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