Question about Philips GoGear Flash MP3 Player

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File Format Not Supported

I have had my gogear for less than a year. I have never had trouble syncing music to it, but recently, I put songs on it, and it wouldn't let me listen to them. It says "file format not supported". Shortly after I got it, I tried to transfer music from my old mp3 player, and it said that, and all I had to do was re-rip them from my cds, and they worked fine, but I have reset it, and tried everything.

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The songs that you recently tried to add were either from: iTunes, DRM-protected WMA's, or songs with expired licenses - none of which will play on your Philips. Go ahead and delete the non-working songs off of your GoGear. When you re-rip the songs from CD, move the mouse over the Rip tab in Windows Media Player 11, click the black arrow under the word Rip, and go to Rip Options --> Format --> Mp3. Now, re-rip and then reload the songs.

Good luck!

-Tha Mp3 Doctor

Posted on Feb 07, 2009

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1 Answer

Why does file format not supported appear on my mp3 player


I went to "more options" under the sync tab in windows media player, then clicked on "rip music" and clicked on format and chose mp3 then apply...it was a simple solution to what seemed like a huge problem...

Jun 11, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

File Format Not Supported


The songs may have been WMA's with a fixed term license. The license is now expired. They will need to be reacquired.

If you are certain that your songs are in mp3 format instead of WMA format, then your DB is corrupt, and you will need to run a Repair in the program called Philips Device Manager.

-Tha Mp3 Doctor

Mar 08, 2009 | Philips GoGear HDD1830 MP3 Player

1 Answer

File format not supported


Hello,

You have to convert all the music from windows media player to MP3 file format bfore you sync to the player. you can search mp3 converter in google.com

may this help,

melnavz

Feb 13, 2009 | Philips GoGear SA178 MP3 Player

1 Answer

I have a GoGear SA3025/37 that when I try to access music that has been sync from Windows Media Player the screen says file format not supported.....how do I correct please


The SA3025 is incompatible with any song that has DRM protection on it. Therefore, your only choices are to download files that are in true mp3 format - 90% of music services do not use mp3 format anymore. Or, to ocnver them to mp3 (or less preferably WMA) from CD.

It is a limitation of the player.

-Tha Mp3 Doctor

Jan 04, 2009 | Philips SA3025/37 Flash MP3 Player

1 Answer

I recently deleted all music off my mp3 and now it wont allow me to sync any music to it what is it's problem? any body know whats wrong


low and brandon - you have two completely different problems.

lowgasm - IF you used Windows Explorer to delete the songs, you may have deleted the music DB file along with it - attempt a Repair in Philips Device Manager and see if it will sync after you are done. If Repair fails, that player is toast - get an in-warranty replacement from Philips.

brandon -
The songs that you are playing are either in AAC (iTunes) format - which is not supported by the player - or they are DRM-encrypted. If you really do have an SA6045, the player can definitely handle DRM encrypted-WMA's. If you have a newer Philips - different model # - then the player may not support DRM-encrypted files. The best thing to do is to download songs (or convert songs from CD as the other helper suggested) that are in pure mp3 format. Examples of services that do this are Rhapsody's Mp3-only Subscription (other Rhapsody subscriptions are DRM-encrypted, which will not work); or Limewire (make sure the format you are downloading is mp3 and not something else).

-Tha Mp3 Doctor

Dec 24, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Help? svp!


"File Format Not Supported" - SA6045/37 The file format not supported message means that the type of file you are trying to load into the GoGear is not compatible with the GoGear. There are no GoGear's that are compatible with iTunes. As far as WMA files are concerned, the GoGear's vary wildly. If the WMA file has a bit rate higher than 192 kbps (which is quite common nowadays), it will not work. If you actually have an SA6045, then make sure the license on the WMA file has "transfer rights," or that the license has not expired. You can check this by right-clicking on the song, selecting Properties, and looking at the tab that says "license" or "digital rights management." 
If you find that you are using an incompatible format, convert the songs to mp3 format. If the songs came from CD, use Windows Media Player to re-rip the songs in Mp3 format. You can do this in Windows Media Player 11 by  higlighting the "Rip" tab, pulling down the drop down-menu by clicking on the little tiny arrow that appears underneth the word "rip," and selecting "format", and then "mp3".
Good luck!
-Tha Mp3 Doctor

Sep 16, 2008 | MP3 & Digital Media Players

1 Answer

My Philips SA21X


The device itself is not faulty. This is Microsoft's fault, not Philips'. Some of the songs may have Digital Rights Management (DRM) encoding that the SA6025 will not support. You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.

There are a few possible answers:
1)Start simple - disconnect the GoGear from the computer - let it update - then reconnect it to the computer; if this fails, restart your computer and try syncing again

2)You need a firmware upgrade to make the device compatible with your computer: just open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the update tab

3) The songs have Digital Rights Management (DRM) protection.Try re-downloading the songs without DRM protection.

4) The songs are in a format not recognized by the GoGear. The GoGear, for instance, will not take iTunes files b/c they are AAC format. With MP3 files, the player supports 32 –320kbps. With WMA: 5-192kbps with sampling rate 8.0kHz up to 44.1kHz. Right click the song file, and select "Save As", and then change the format of the song file. Or, redonwload, in the above-said format.

-Tha Mp3 Doctor

Jan 25, 2008 | Philips SA4010 MP3 Player

1 Answer

Trying to play my music which I have transfered from CD to my phillips MP3 player and it says File format not supported.


The device itself is not faulty. This is Microsoft's1.gif fault, not Philips'. Some of the songs may have Digital Rights Management (DRM) encoding that the SA6025 will not support. You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.

There are a few possible answers:
1)Start simple - disconnect the GoGear from the computer - let it update - then reconnect it to the computer; if this fails, restart your computer and try syncing again

2)You need a firmware upgrade to make the device compatible with your computer: just open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the update tab

3) The songs have Digital Rights Management (DRM) protection.Try re-downloading the songs without DRM protection.

4) The songs are in a format not recognized by the GoGear. The GoGear, for instance, will not take iTunes files b/c they are AAC format. With MP3 files, the player supports 32 –320kbps. With WMA: 5-192kbps with sampling rate 8.0kHz up to 44.1kHz. Right click the song file, and select "Save As", and then change the format of the song file. Or, redonwload, in the above-said format.

-Tha Mp3 Doctor

Dec 30, 2007 | Philips GoGear SA261 MP3 Player

1 Answer

M p 3 player


Instruction manual can be found by entering your model number at www.usasupport.philips.com

The device itself is not faulty. This is Microsoft's1.gif fault, not Philips'. Some of the songs may have Digital Rights Management (DRM) encoding that the SA6025 will not support. You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.

There are a few possible answers:
1)Start simple - disconnect the GoGear from the computer - let it update - then reconnect it to the computer; if this fails, restart your computer and try syncing again

2)You need a firmware upgrade to make the device compatible with your computer: just open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the update tab

3) The songs have Digital Rights Management (DRM) protection.Try re-downloading the songs without DRM protection.

4) The songs are in a format not recognized by the GoGear. The GoGear, for instance, will not take iTunes files b/c they are AAC format. With MP3 files, the player supports 32 –320kbps. With WMA: 5-192kbps with sampling rate 8.0kHz up to 44.1kHz. Right click the song file, and select "Save As", and then change the format of the song file. Or, redonwload, in the above-said format.

-Tha Mp3 Doctor

Dec 26, 2007 | Philips GoGear SA261 MP3 Player

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