Question about Microsoft Xbox 360 Console

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No picture or sound

I was watching a dvd when the picture went all fuzzy(purple and green colors) turned it off and on again. Starts up, green lights but no picture or sound!! Same problem loading games or dashboard! Tried other tv, same. Bought new cables, same. Swithched from low def and high def, and tried combinations with vga and component cables. SAME PROBLEM!!!

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Re: No picture or sound

Perhaps the xbox is causing the tvs to malfunction. i would get a new one. remember that xbox is giving everyone a 3 year extended warranty on the xbox 360

Posted on Aug 01, 2007

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Why wont my playstation start up? I was in the middle of playing call of duty and the controller stopped working, then the screen went fuzzy, the picture returned for about 5 secs, then it went fuzzy and...

Hi, its not good news im afraid the reason it shuts down and gives you a ref light is due to damage being done to the circuit board inside the ps3.
it could be that it has over heated which is often the case this could be down to dust build up or if the heat sink paste on the gpu and cpu chip has gone brittle or if you have been using the ps3 on carpet or in top of anything else that gives off heat such as dvd or sky box, these cause it to over heat really quick.

right now you have a couple of options if you have any warranty left take it back and get a refund if your warranty has run out then you could try getting it repaired but their is no guarantee the repair will work or how long it will work after the reapir.

as you have got the red light this does mean the console has over heated and their is a fault with the board so its not going to work again the way it is.

now i repair these for 25 quid plus parts so you need to look around if you want it repaired and see what the best price you can get.

let me know how you get on or if you need further assistance ok

plz rate this solution as i have a whole page of unrated posts, thanks

Oct 26, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

My 360 has sound but no video.

does it play dvd's but not games?

Playing dvd's fine but freezing on games and other things signifies to me a problem with the lead free solder. The main difference is that the dvd movie playback can run on CPU power alone but when you put a game in the GPU starts working and this is where the problems start.

When the Xbox 360 overheats it causes the lead free solder to crack, the more that crack the worse the machine will get. So eventually i suspect your machine will die completely and show either 3rrod or e74.

To remedy this you need to strip the console down and replace whats called the X-Clamps, at the same time replace the heatsink paste and then you need to re-heat the whole board. We use a special IR over which re-bakes everything and re-seats the solder properly, a lot of people use a heatgun but you have to be very careful.


Sep 28, 2009 | Microsoft Xbox 360 Console

1 Answer

I have no picture, but no red lights

It's a scaler chip problem (the "ANA" or "HANA" chip connected directly to the AV cable) in rare cases it is the GPU.

This is a serious issue that will need the attention of a skilled Microsoft tech. Contact Microsoft asap.

Jul 11, 2009 | Microsoft Xbox 360 Console

1 Answer

Can hear sound and see picture but it is all fuzzy

u need to reset the screen options back to regular spec if its not a 1080 p tv if its a regular tv you will need to use the 1080 p tv to fix it before you can use it on any tv

May 22, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

We lost most colors except green and purple

The componet Cable or Connection to tv sounds like it has a short, replace it with another cable or the orignal cable that came with the system

Apr 11, 2009 | Nintendo Wii Console

1 Answer

Xbox 360 is showing purple lines on tv screen.

Pull out the video cable from both ends.
Re-attach and try again
Let me know

Jan 18, 2009 | Microsoft Xbox 360 Console

3 Answers

Screen was all fuzzy and red ring was at bottom right side!

from the description you stated it sounds like the following error code

E74: AV cable error... There is a problem with the AV cable, try using a different AV cable. If the cable is known to be working then there is a 90% chance it's a scaler chip problem (the "ANA" or "HANA" chip connected directly to the AV cable) in rare cases it is the GPU.

  1. Try restarting the console.
  2. If restarting the console does not resolve the behavior, follow these steps:
    • Turn the console off.
    • Unplug all the power and AV cables from the console.
    • Unplug the power cord from the wall socket.
    • Firmly reconnect all the cables.
    • Turn on the console.
  3. Also examine the lights on the power supply. When you turn on the console, the power supply light should illuminate green
try that and if nothing works I have more to follow.

Sep 16, 2008 | Microsoft Xbox 360 Console

1 Answer

Video probs

Which cable are you using? Are you using the component cable? Have you accidentally switched the red/green/blue somehow? Or may someone have played a trick on you, rearranging them?

Also check PAL/NTSC settings and capabilities on the 360 and your TV.

Nov 26, 2007 | Microsoft Xbox 360 Console

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