Question about Microsoft Windows XP Professional With Servise Pack 2 (e8503040) for PC
I HAD UPDATED WINXP AFTER THAT ONE DAY ALL OF A SUDDEN THE DVD DRV DISAPPEARED .I TRIED EVERYTHING FROM DEVICE MANAGER ROLLING BACK THE DRIVER UNINSTALING AND REINSTALLING THE DEVICE ....EVEN CHECKED LG SITE BUT TRUST ME THE SITE SUCKS ..CAN U BEAT THIS THEY DON'NT HAVE ANY DRIVER SUPPORT .. THEY HAVE FIRM WARE BUT ITRIED THT AS WELL NO USE ....WHTS EXACTLY THE DIFF BETWEEN FIRMWARE AND DRIVERS
Don't worry about firmware upgrades or trying to re-flash the firmware. If not done correctly you can really mess things up badly.
1st -> Try going into system restore and restoring your computer back to right before you did your Windows update. Its doubtful that the update had ANY effect on your drive but just to be sure this is a nice easy place to start. If that cannot be done or fails to solve....
2nd -> If you are capable of opening up your computer, check to make sure that the cable connections that go from the DVD drive to the motherboard are tightly secured. Sometimes just unplugging them and plugging them back in again will do the trick. Just be careful not to touch the motherboard with your hands unless you are wearing a static strap to ground yourself. They can be purchased at Radio Shack for probably between 5 and 8 dollars. To get into the computer you must remove two screws in the rear on the right side if you're facing the back then you just need to slide off the door on the left side if facing the front of your computer. If you are looking at the back of the computer the door will be on your right. The cable will either be a very slim SATA cable or a big wide but very thin IDE cable. The power dongle connector that goes to it (4-pin) should also be checked.
3rd -> If those two things fail I would suggest calling the manufacturer of your computer and asking them how to use the rescue disk. Most computer companies will send a rescue disk along with the computer, or instead of that will have a way of "self-reinstalling" by hitting a key or combination of keys at startup. There is also the unfortunate chance that the drive just plain died. I would say the chances of that are slim but not impossible.
4th -> Unfortunately, if all of the above fails or you cannot accomplish them, you will have to call in
a professional to help you out. Also you could call Microsoft Support; I believe the first time they help you there is no charge. So give it a shot! www.support.microsoft.com
I hope this helps!
Posted on Jan 31, 2009
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Posted on Jan 02, 2017
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