Question about Acer Aspire One PC Notebook

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Can not boot

When I try to boot my Acer it gives me a blue screen and will not allow me to go any further, not even in safe mode. What can I do to fix this problem. The problem says I need to uninstall AVAST.But I can not gat my OS to boot up. I am running Windows XP. How can I fix this problem............

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  • Todd Huffman
    Todd Huffman Jan 31, 2009

    You are correct..... I see the blue screen after it trys to boot. I go to safe mode and it still gives me the blue screen. It comes on so fast I can not read it.

  • Todd Huffman
    Todd Huffman Jan 31, 2009

    Again you are correct....... The blue screen flashes on and off so quickly it took me 45 minutes just to write down what it said. It doesn't mention AVAST specifically. What it says is "A problem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time you've seen this stop error, then restart your computer. If this screen appears again follow these steps. Disable or uninstall any antivirus, disk defragmentor, or back up utilities. Check your hard drive configuration and check for any updated drivers. By typing in Run CHKDSK / F to check for hard drive corruption and then restart your computer. " But I can't even get the computer to start up in Safe Mode. It just keeps going to the blue screen and restarting back as if you have turned the power off. I have tried safemode safemode with command prompts and I keep getting the same result ( wich technicaly is no result). So I am hoping maybe a PC specialist can understand and fix the problem. And I do not have a backup CD for the simple fact the laptop did not come with a CD or DVD ROM. If anyone can help more I would greatly appreciate it.......

  • vera_bauer Feb 12, 2009

    I am having problems with my acer one notebook. I had a mp3 hooked up to it and my 4 year old shut the computer off. Now it just won't start up goes to the menu of starting it in safe mode and all that but when i try starting it in safe mode the "blue screen" comes on and goes off just as fast. I've tried F8 but it doesnt work either. I just bought the computer not even a month ago . . :( It says something about a software change and i tried reinstalling window vista but to no avail. . .

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Try reinstalling the BIOS. macles.blogspot.com has good info.

Posted on Feb 01, 2009

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What's the 1st thing you see when you try booting? it should be black with white words detailing your boot cycle. if youre not seeing this, its hardware.

hopefully your blue screen comes later, which means it's more likely software as windows is trying to load. I assume this is what it is since you see an avast error.

i think F8 is safe mode-- are you sure you're pressing F8 every second or two as it boots to get into safe mode?

what did you do right before this started happening to you?

Posted on Jan 31, 2009

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    Report Jan 31, 2009

    yeah, the 1st thing is to get control so we can fix the problem. if safe mode has the same blue screen as regular boot, youre in a little bit of trouble, which youve sadly noticed... it's bad feeling i know. if you cant get into the opertating system to uninstall avast (which im assuming is your main or only problem at this point since you mentioned that as the error), you need to reinstall windows which will get rid of avast, but you need to be knowledgable on how you avoid deleting your files, or do a "repair", which may or may not solve the avast problem.



    important tools at this point would be 1) a windows install disk 2) a winodws boot utility disk so you can boot to a CD, and do some operations on your computer like create a second data partition, then move your important data there from your "my documents" and "my pictures"-type folders which will be OVERWRITTEN if you reinstall windows...



    it's not that easy if youre a beginner...i wish it was



    i could tell you more but i dont know if youre ready for surgery :-)



    so basically, you can not boot into your windows at all, right? ( there are reports that avast causus a blue screen when it runs a scan in windows, but that's when you're already running windows, and it's solved by updated avast, but you cant even get in at this point to start anything, I take it)



  • Report
    Report Feb 01, 2009

    I could do more, but then youd have to mail me your computer! :-)



    at this point, you need someone in front of it, unfortunately. I went on avast because that's what you mentioned. You'll either need to reinstall windows completely or at least repair it unsing an install disk, as it's either serious software corruption (fixable) or possibly hardware failure... sorry, i'd have to be there to tackle it more closely... good luck! maybe call your 3 computer places locally and see what their rates are? or maybe call your local community college or high school to get a couple of techie guys to give you a hand.

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