Question about Dell Dimension 3000 PC Desktop

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Shutdown when external device plugged in to usb port

My PC runs fine but when I plug in external hardware, instead of auto detecting and prompting me what options I have, the PC just shuts down and then restarts. It continues to do this until I have unplugged the external device !! Please help.

Thanks

Graham.

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  • Ben Wabnick
    Ben Wabnick May 11, 2010

    Does this happen no matter what piece of external hardware you hook up to the computer?

  • Ryan Stiers
    Ryan Stiers May 11, 2010

    What is the external device you are plugging in? Is this device plugged into a USB port? Or is this doing it with all devices you are plugging in.



    Have you install the drivers for this external device before you plugged it in? Some devices (like printers) may require you to install the drivers from the included CD/DVD before you plug it into your computer.



    Also check Device Manager (is this Vista or WinXP) and see if any devices in the list have a red X or an exclamation point beside them. In the device manager, click View and then click Show Hidden Devices.

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First, make sure that the external hard drive is not causing this by simply trying it in another computer. Now let's assume you dod this and it works fine in another computer, do the following: Right-click on My Computer, click on Properties, click on the advanced tab, click the Settings button where it says Startup and Recovery, then uncheck the Automatically Restart under System failure. The next time you plug the hard drive it will not restart but it will let you see the error message if any.

Jean C.

Posted on Feb 12, 2009

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1 Answer

External drive not picked up on computer


External hard drives not only provide additional storage space on a computer system but also allow data to be conveniently transported from one computer to another.


These drives typically plug right in to a port on the computer and function without any additional setup; however, if you are running into trouble where your external hard drive is not being detected, you must troubleshoot the situation to determine why the drive appears to be missing.


Check the USB connection running from the hard drive to your computer.

If the USB cable is not seated securely in the port, the computer will not detect the external drive.


Disconnect the USB cable from the computer and plug it into a different USB port. Occasionally, a USB port will fail to function with some hardware and changing the USB connection may correct this issue.


Switch from a USB to a Firewire cable connection, if possible.

The USB port on the hard drive may have died; if so, changing to a Firewire connection will resolve this issue.


Install the driver for the external device from the installation disc provided with the product. Older computer systems may require you to manually install this driver.


After inserting the installation CD, follow the prompts from the installation wizard to install the driver on your computer.


Restart the computer.

If you connected the external drive while the computer is powered down, it may not recognize the device when you turn on the computer.


After restarting the computer, connect the external drive to the system.

The drive should now be detected by your operating system.


Connect the external hard drive to a power source and then plug it into your PC computer using a USB or Firewire cable.


Log on to your PC computer using an account with administrative privileges.

Open the Start menu and click on the "Control Panel" icon.


Open the "Administrative Tools" folder and then double-click on the "Computer Management" icon.


Select "Disk Management" from the list of options on left side of the window.


Right-click on the drive you want your computer to recognize and select "Change Drive Letter and Paths."


Select a drive letter for the external hard drive to be recognized as and click "OK."

The drive will now appear in My Computer.


Hope this helps.

Nov 22, 2012 | Samsung G3 Station Desktop External Drive...

1 Answer

A blue and red flashing light and won't connect to computer


External hard drives not only provide additional storage space on a computer system but also allow data to be conveniently transported from one computer to another.


These drives typically plug right in to a port on the computer and function without any additional setup; however, if you are running into trouble where your external hard drive is not being detected, you must troubleshoot the situation to determine why the drive appears to be missing.


Check the USB connection running from the hard drive to your computer.

If the USB cable is not seated securely in the port, the computer will not detect the external drive.


Disconnect the USB cable from the computer and plug it into a different USB port. Occasionally, a USB port will fail to function with some hardware and changing the USB connection may correct this issue.


Switch from a USB to a Firewire cable connection, if possible.

The USB port on the hard drive may have died; if so, changing to a Firewire connection will resolve this issue.


Install the driver for the external device from the installation disc provided with the product. Older computer systems may require you to manually install this driver.


After inserting the installation CD, follow the prompts from the installation wizard to install the driver on your computer.


Restart the computer.

If you connected the external drive while the computer is powered down, it may not recognize the device when you turn on the computer.


After restarting the computer, connect the external drive to the system.

The drive should now be detected by your operating system.


Connect the external hard drive to a power source and then plug it into your PC computer using a USB or Firewire cable.


Log on to your PC computer using an account with administrative privileges.

Open the Start menu and click on the "Control Panel" icon.


Open the "Administrative Tools" folder and then double-click on the "Computer Management" icon.


Select "Disk Management" from the list of options on left side of the window.


Right-click on the drive you want your computer to recognize and select "Change Drive Letter and Paths."


Select a drive letter for the external hard drive to be recognized as and click "OK."

The drive will now appear in My Computer.


Hope this helps.

Nov 22, 2012 | NexxTech new 3.5-inch hard drive enclosure...

1 Answer

Not recognice by usb hard


A USB hard drive is a portable external storage device that works just like a conventional hard drive.

The device is simply plugged into a USB port on your computer as you would connect a flash drive.


Unlike a flash drive, however, a USB hard drive can store a much larger amount of data.


If your computer will not recognize your USB hard drive, you can try troubleshooting steps to resolve the problem.

Plug one end of the USB cable into the port on your hard drive and plug the other end into the USB port of your computer. Ensure that both ends of the cable are connected securely.


Open "My Computer" (Windows XP) or "Computer" (Windows Vista/7).

The USB device should be listed as "removable disk" once it is plugged into the computer.


If it is not listed among the available drives on your computer, proceed to the next step.

Ensure that the data cable is working properly.


Try another USB cable if you have one available.

Disconnect all other USB devices from the computer as they may interfere with the operating system detecting the external hard drive.

Reboot the computer if the USB hard drive is still not recognized.


Plug the USB cable into another USB port and check to see if the device is detected.

If you are using a USB hub, remove the device and plug the external hard drive directly into a USB port.


If the computer still fails to recognize the device, the external hard drive itself may be experiencing a hardware problem.


Check the status of the hard drive in the "Device Manager" window. Under Windows XP, right click "My Computer" and select "Device Manager."


For Windows Vista and Windows 7, click the "Windows" button in the lower left corner of the screen, then type "Computer Management" in the search bar and press "Enter."


Select "Device Manager" in the "Computer Management" window. In the Device Manager window, click the "+" sign that appears beside "Disk Drives."


If the external drive is not listed, click "Other Devices" in the Device Manager window and see if an "Unknown Device" appears.


The external hard drive may have been detected but the device is not working properly.

If it is still under warranty, take the device to the computer store where it was purchased to have it repaired or replaced.


Hope this helps


Nov 07, 2012 | Computers & Internet

1 Answer

I have just recently purchased a toshiba satellite c655d-s5126 which has 2 usb. one usb is working fine. but the another one functions fine when cooling pad cable is plugged into or to charge my mp3. But...


Follow the steps given below to refresh USB ports.

1. Right-click My Computer icon on the desktop, and then select Properties.
2. Click the Hardware tab.
3. Click the Device Manager button.
4. Click the plus (+) sign to the left of Universal Serial Bus controllers.
5. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
6. Click OK to confirm the removal of the device.

Please note, repeat Steps 5 and 6 until all the devices under Universal Serial Bus Controller are removed.

7. Shut down the computer.

CAUTION: Ensure that the Shut Down option is selected, instead of the Restart option.

8. Wait for 5 seconds and then restart the computer. When the computer restarts, a "Windows has detected new or added hardware" message window will open.

The above steps will refresh the USB ports.

Now connect the USB devices like mouse, video camera, your external usb hard disk...usb hubs...whatever you like and the drivers should install automatically.

.

Jul 08, 2011 | Computers & Internet

1 Answer

The external drive does not show up on my desk top and it is plugged in.


Follow the steps given below to refresh USB ports.

1. Right-click My Computer icon on the desktop, and then select Properties.
2. Click the Hardware tab.
3. Click the Device Manager button.
4. Click the plus (+) sign to the left of Universal Serial Bus controllers.
5. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
6. Click OK to confirm the removal of the device.

Please note, repeat Steps 5 and 6 until all the devices under Universal Serial Bus Controller are removed.

7. Shut down the computer.

CAUTION: Ensure that the Shut Down option is selected, instead of the Restart option.

8. Wait for 5 seconds and then restart the computer. When the computer restarts, a "Windows has detected new or added hardware" message window will open.

The above steps will refresh the USB ports.

Now connect the USB devices like mouse, video camera, your external usb hard disk...usb hubs...whatever you like and the drivers should install automatically.

Tip: It is always recommended to connect the main usb devices at the rear end usb port, as they require more power to initiate.

May 31, 2011 | Western Digital imicro IM35ST320SI 3.5 IDE...

1 Answer

I can't get the Notebook to recognise that a mouse has been plugged into the mouse port. I have found out how to disable the touch keypad FN and F9 but not how to enable the mouse.


You may need to refresh the USB ports. Follow the instructions below. You do not have to disable the touchpad to use an external mouse.

Follow the steps given below to refresh USB ports.

1. Right-click My Computer icon on the desktop, and then select Properties.
2. Click the Hardware tab.
3. Click the Device Manager button.
4. Click the plus (+) sign to the left of Universal Serial Bus controllers.
5. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
6. Click OK to confirm the removal of the device.

Please note, repeat Steps 5 and 6 until all the devices under Universal Serial Bus Controller are removed.

7. Shut down the computer.

CAUTION: Ensure that the Shut Down option is selected, instead of the Restart option.

8. Wait for 5 seconds and then restart the computer. When the computer restarts, a "Windows has detected new or added hardware" message window will open.

The above steps will refresh the USB ports.

Now connect the USB devices like mouse, video camera, your external usb hard disk...usb hubs...whatever you like and the drivers should install automatically.

Tip: It is always recommended to connect the main usb devices at the rear end usb port, as they require more power to initiate.

Mar 25, 2011 | Advent Netbook

1 Answer

Wirless adaptor only sporadically working


Do you know for sure that the usb port is working properly? Plug in a flash drive or a mouse and see if it's detected. If not, it's the usb port. Try another port. If no usb ports work, post a comment and I'll give you some things to check.

If the usb port works:

Unplug the nic, go to device manager and expand network adapters. Plug in the usb nic. If it doesn't show up in device manager, or if no new hardware is detected, then it's probably dead. Plug it into another pc to confirm.

Hope this helps!

Aug 26, 2009 | NetGear : WG111 54 Mbps Wireless USB 2.0...

3 Answers

USB External Harddisk Detection Problem


some people say that its because of not enough power . try inserting the hard disk in other usb slots ( at the back ). onlu usb slots at the back of my pc detects my hard disk

Aug 06, 2009 | ASUS M2N-MX Motherboard

1 Answer

Cant use my usb



Refresh and reinstall USB Ports Of Your Computer Hello there, the other day i tried refreshing and reinstalling the USB ports on my PC, as some of my connecting devices are not recognized. I present the detailed procedure on refreshing the USB ports.
Let’s go!!

Here are the steps to refresh/reinstall/uninstalling the USB ports on the computer.

The USB port needs to be refreshed to make sure that no other device has captured the USB port of the computer. The Mouse, video camera, your external USB hard disk; what ever it may be.

Follow the steps given below to refresh USB ports.

1. Right-click My Computer icon on the desktop, and then select Properties.
2. Click the Hardware tab.
3. Click the Device Manager Button.
4. Click the plus (+) sign to the left of Universal Serial Bus controllers.
5. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
6. Click OK to confirm the removal of the device.

Please note, repeat Steps 5 and 6 until all the devices under Universal Serial Bus Controller are removed.

7. Shut down the computer.

CAUTION: Ensure that the Shut Down option is selected, instead of the Restart option.

8. Wait for 5 seconds and then restart the computer. When the computer restarts, a "Windows has detected new or added hardware" message window will open.

The above steps will refresh the USB ports.

Now connect the USB devices like mouse, video camera, your external USB hard disk...USB hubs...whatever you like and the drivers should install automatically.

Tip: It is always recommended to connect the main USB devices at the rear end USB port. As they require more power to initiate.


The above steps are for XP operating system. When coming to the matter of Vista, please note the changes below:
===========================
1) Right-click Computer icon from the desktop , and then click Properties to open the System Properties window, and then select the Device Manager tab.

2) Click the Plus (+) sign next to Universal Serial Bus Controllers/Root hub.

3) Click the USB Composite Device entry to highlight it, and then click Remove. If a screen appears to confirm the deletion, confirm the deletion.

4) Disconnect the USB cable to the all-in-one, wait a couple seconds, and then reconnect the cable. This should restart Windows device detection (Plug and Play).

5) A New Hardware found screen may appear, click next through all of the screens that appear for the Wizard to install the USB Composite Device. Click Finish once the wizard completes.


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Jun 06, 2009 | Toshiba Satellite M35X-S311 Notebook

1 Answer

USB


First of all, I recommend you to Uninstall the USB Devices from the Device Manager and reinstall the Chipset Drivers as per the instructions below :
Click on Start and then on Run.
Type devmgmt.msc in the Run Command box and click on OK.
This will open the Device Manager window.
In this, click on the + mark next to Universal Serial Bus Controllers which will display additional USB Entries.
Right click on each of the entry and select Uninstall.
Click on OK if you get any confirmation window. Repeate the same process untill there are no entries left under Universal Serial Bus Controllers in the Device Manager window.
We are done with uninstalling the USB Drivers from the Notebook.

Now, restart the Notebook and close any window which says 'Found new hardware'

Now, download and install the Chipset Driver in your Notebook from the link below :
http://downloadmirror.intel.com/8178/a08/infinst_autol.exe

Save the file in the Notebook and double click to install the Chipset Drivers.
However, if the issue with the USB Ports persists, I recommend you to check again with different devices to confirm if the issue is with the USB Ports of the Notebook itself.
If the Notebook doesnot recognize any of the USB Devices after installing the Chipset Drivers, you may need to get the USB Ports of the Notebook replaced or go with a PCMCIA USB Card.
Hope this helps....

Jul 09, 2008 | HP Pavilion dv4000 Notebook

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