Question about LG VX8350 Cellular Phone
I have only had the phone since October - Verizon said that I would have to file it on insurance and pay $50.00 deductible - can the top part of the phone be replaced? If I got an old LG VX8350 phone could I just exchange the top on one for the top on my broken one?
You need to march right back to Verizon and demand a new phone. If you do a search on the internet, there are multitudes of people with the exact same broken hinge problem. This is a design defect and should be replaced no questions asked. Verizon knows about this problem. I had my phone less than 6 months when my right hinge just broke...no dropping or other damage. I went in and they replaced it free of charge - because they knew about the problem. That was just a month ago and my right hinge broke again today...one month later. I am going to demand a new phone or they will be facing a class action law suit. Who ever told you this had to be filed with insurance and that you have to pay $50 did not know what they were talking about. Do what I am going to do and print off all of the complaints and present them to Verizon.
Posted on Apr 18, 2009
I have the same phone and Verizon refuses to replace it. The phone is definitely defective in design and should be exchanged by Verizon but they are not doing so. I am about to give up on Verizon with whom I have been for many years.
Posted on Feb 23, 2010
I have had two of these phones in the last 12 month and the hinge broke in the same exact spot on both of them. Verizon is not helping me get this resolved unless I give them $50. They told me LG knew about the hinge defect in April 2008. What's interesting about that is I did the new for 2 upgrade in October 2008 and they had this phone to choose from.To make the matters worse, the hinge broke in February 2009, keep in mind they knew the year prior it was a defect in the phone, but they replace it with the same model. The one they sent me had a defect in the speaker, and yet again I get another replacement of the same defective model. Last week, the hinge broke again, Verizon isn't willing to replace the phone at no charge even though there is a known defective with the phone.
Posted on Nov 01, 2009
Yes and No, you wouldn't be able to just replace the two top halves you would have to order a flex cable from a repair center or parts warehouse and then take about the two phones and replace the flex with the new one. The reason you have to get a new flex cable is the fact its more like a sticker and cant be removed from a phone and then placed on another without tearing.
Posted on Jan 31, 2009
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