Question about LG VX8350 Cellular Phone

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Hinge broke on LG VX8350 Phone

I have only had the phone since October - Verizon said that I would have to file it on insurance and pay $50.00 deductible - can the top part of the phone be replaced? If I got an old LG VX8350 phone could I just exchange the top on one for the top on my broken one?

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  • tkmeevans Jan 31, 2009

    After I posted the question - I realized that replacing the top part wouldn't have fixed it because the acutal part that broke was on the bottom half. The phone still works you just have to hold it with both hands - I guess the one side still being connected makes it work. My husband took something called Gorilla Glue and glued the other side...to start off with then the flip part wouldn't flip closed - now it is finally closed but I think if you opened it very hard it would break again.

    Verizon told me that I could purchase a pre-paid phone and keep it six months and then I could put it on my regular phone plan (I guess pre-paid phones are cheaper) they told me that about 8 out of 10 you order from e-bay are stolen and can't be reactivated. Once you sign a contract and have a phone you are kind of stuck unless you want to pay the $50.00 and get the refurbished one - and that would be o.k. but I was trying to get by cheaper than $50.00. The warranty on the phone doesn't cover the exterior of the phone or anything cosmetic.

  • Dana G Feb 16, 2009

    I have the same problem - the plastic on one side of the hinge broke off and now it takes two hands to do anything - completely impractical. It happened while I was opening it with one hand - which I think I should be able to do without it breaking.

  • Anonymous Feb 21, 2009

    my wife's phone has the same problem. Is this a factory flaw with this phone?

  • Anonymous Mar 17, 2009

    Exact same issue. Some mechanical designer skimped on the material on this part of the hinge and it breaks very easily.

  • IamMEEE Apr 29, 2009

    hi my phone the VX8350, the hinges broke! i am only 13, and my dad bought it for me! but my dad always tells me "Don't break it cause your not etting a new one!" and what do i do to convince him i didn't do it? and convince him to get me a new phone? HELP ME!

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You need to march right back to Verizon and demand a new phone. If you do a search on the internet, there are multitudes of people with the exact same broken hinge problem. This is a design defect and should be replaced no questions asked. Verizon knows about this problem. I had my phone less than 6 months when my right hinge just broke...no dropping or other damage. I went in and they replaced it free of charge - because they knew about the problem. That was just a month ago and my right hinge broke again today...one month later. I am going to demand a new phone or they will be facing a class action law suit. Who ever told you this had to be filed with insurance and that you have to pay $50 did not know what they were talking about. Do what I am going to do and print off all of the complaints and present them to Verizon.

Posted on Apr 18, 2009

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I have the same phone and Verizon refuses to replace it. The phone is definitely defective in design and should be exchanged by Verizon but they are not doing so. I am about to give up on Verizon with whom I have been for many years.

Posted on Feb 23, 2010

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I have had two of these phones in the last 12 month and the hinge broke in the same exact spot on both of them. Verizon is not helping me get this resolved unless I give them $50. They told me LG knew about the hinge defect in April 2008. What's interesting about that is I did the new for 2 upgrade in October 2008 and they had this phone to choose from.To make the matters worse, the hinge broke in February 2009, keep in mind they knew the year prior it was a defect in the phone, but they replace it with the same model. The one they sent me had a defect in the speaker, and yet again I get another replacement of the same defective model. Last week, the hinge broke again, Verizon isn't willing to replace the phone at no charge even though there is a known defective with the phone.

Posted on Nov 01, 2009

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Yes and No, you wouldn't be able to just replace the two top halves you would have to order a flex cable from a repair center or parts warehouse and then take about the two phones and replace the flex with the new one. The reason you have to get a new flex cable is the fact its more like a sticker and cant be removed from a phone and then placed on another without tearing.

Posted on Jan 31, 2009

  • Michael Cunningham
    Michael Cunningham Jan 31, 2009

    this is true but honestly if you are going to purchase something off ebay I would ask the buyer for the ESN Number and then call Verizon to check and see if it can be reactivated. I work for Third Party Supplier of sale phones and only about 10% or less of phones on ebay are stolen. The truth is most of them are still on accounts because somebody wont pay their bill. But if you call and get the seriel number you can call verizon and see if it can be activated on your account.

  • erdeg
    erdeg Mar 03, 2014

    EMAIL ME AT caringheart565@yahoo.com

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