Question about HP Deskjet 3845 InkJet Printer

1 Answer

Paper jam cleared but printer does not work

I gently but withsteady pull removed the peper jam. I moved the print carthrige to the far right, closed the front cover, got noises, printer stopped on light is on and printer willnot print

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 64 Answers

Jalavoie, I don't know if this will be a solution for you but some things to try: I would assume by now you've tried restarting your computer and in turn the printer as well, but have you disconnected the printer from the power. Pull the power lead from the back of the printer wait 30 seconds and replace it. Hopefully this will reset the ink carriage and fix the problem.
Failing that, have you had a GOOD look inside incase there's a bit of paper torn off still there - not necessarily from the one you just removed, it could be from a previous jam.
As you had moved the ink carriage by hand, are you sure you did not bump any of the ink tanks - for surety remove each tank and reseat it. Note:: the ink carriage should never be manually moved.
If none of this helped, can you describe what position the ink carriage is in a and what sounds the printer is making (if any) and exactly which lights are on or flashing.

**.The best way to acknowledge contribution is to rate it's relevance.**

Posted on Feb 05, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Light is flashing on Resume on my HP Deskjet F2110 All-in-One printer scanner copier. What does that means?


Regular paper, envelopes, or specialty media may get stuck or jammed in the printer. Follow the instructions below to find and remove jammed paper (or other media) from the printer. If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not in the rear rollers, check the front door.

Step one: Check for and remove any paper stuck in the paper In tray

  1. Remove all loose paper from the paper In tray.
  2. Press the RESUME button.
    • If the paper jam is cleared, skip to Step Four
    • If the paper is still jammed, continue on to the next step below.
  • If more than one sheet is stuck in the printer, remove the paper, one sheet at a time by taking hold of a sheet in the middle of the stack and, with both hands and firm, even pressure, pull the sheet towards you. Usually, removing one or two sheets from the middle of the stack will release the pressure and the rest of the stack can be removed.
  • After removing the paper, check to make sure no scraps of paper are stuck in the printer.
    • If the paper jam is cleared, skip to Step Four.
    • If the paper is still jammed, continue on to the next section.

  • Step two: Clearing a paper jam from the back of the printer

    If the paper jam is not accessible from the In tray, follow the instructions below to clear the paper from the back of the printer.
    1. Unplug the HP All-in-One.
    2. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One. Figure 1: Removing the rear door

    b4334db0-9c6c-4a8d-be58-38a7346f3e8c.jpg

    1. Gently pull the paper out of the rollers. caution.png
      CAUTION:If the paper tears when removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If all of the pieces of paper are not removed from the HP All-in-One, more paper jams are likely to occur.
    2. Replace the rear door. Gently push the door forward until it snaps into place.
    3. Press Cancel to continue the current job.
      • If the paper jam is cleared, skip to Step Four
      • If the paper is still jammed, continue on to the next section.

    Step three: Lift the front cover and slowly remove any jammed paper

    1. Unplug the power cable.
    2. If necessary, pull the input tray down to open it. Then, lower the print cartridge door. Figure 2: Lowering the print cartridge door

    355b6f41-4668-4827-a91c-ff5c4852e74f.jpg

    1. Gently pull the paper out of the rollers. caution.png
      CAUTION:If the paper tears when while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If all the pieces of paper are not removed from the HP All-in-One, more paper jams are likely to occur.
    2. Close the print cartridge door.
      Figure 3: Closing the print cartridge door

    4b07607d-706b-46d4-8067-d6d9c380a6ec.jpg
    1. Plug the power cable into the HP All-in-One.
    2. Turn the power on.
    3. Press Start Copy Black or Start Copy Color to continue the current job.

    Step four: Verify the print cartridge carriage can move freely

    1. Unplug the power cable.
    2. Check to see if the print cartridge carriage can move freely from one side of the printer to the other. If the carriage is to the right and out of plain view, skip to Step Five. Do not try to force it to move if it is hung up on something. [img src="http://h10025.www1.hp.com/ewfrf-JAVA/Image/common/note.png" alt="">
      NOTE:Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.
      • If the carriage does not move, continue with the next step below.
  • Remove the print cartridges.
  • Step five: Reload and test the printer

    Once the jammed paper is removed, verify that the printer is still functioning properly.
    1. Reload the printer with plain paper.
    2. Perform a self-test by pressing and holding the Resume button until the printer starts printing. A test page should print.
    note.png
    NOTE:Do not put more than 35 sheets of plain paper in the document feeder tray.
  • Gently move the print cartridge to the far right of the printer.
  • Remove the paper from the paper In tray, but do not remove the drawer.
  • Remove the rear access door.
  • With your fingers, rotate the rollers "up" three full rotations.
  • Push the rear access door back into the printer until it snaps firmly into place.
  • Replace the print cartridges.
  • Plug the power cable into the HP All-in-One.
  • Turn the power on.

  • Step six: Service the printer

    Perform all the steps mentioned above. If the problem continues, service the printer.
    Cause Paper jams can be caused by several factors. Follow these guidelines to prevent further paper jams.
    • Insert paper into the paper tray only until it meets resistance. Do not push it farther in.
    • Make sure that the paper is flat in the paper tray and that the guide is adjusted to the width of the paper.
    • Do not add paper while the product is printing.
    • Remove printed pages frequently.
    • Do not use paper that is too thin, too slick, or that stretches.
    • Do not use torn or creased paper. Used paper might cause jams.
    • Make sure that the rear access door is securely fastened.

    Jun 17, 2011 | HP Deskjet F2210 InkJet Printer

    2 Answers

    Paper is jammed in my HP Photosmart C3180 All-in-One. Can't figure out how to open machine to remove paper.


    Follow these steps to clear the jam from the product. Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray.
    CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper c01954290.gif c01961869.gif Step two: Clear the jam from the rear of the All-in-One Follow these steps to clear the paper jam from the rear of the product.
    CAUTION: Never pull jammed paper from the front of the product. Pulling paper from inside the front cover can cause mechanical damage to the product. Always access and clear paper jams through the rear access door.
    1. With the product powered on, disconnect the power cord, USB cable, and Ethernet cable from the rear of the product.
    2. Press in the tab on the rear access door to release the door. Pull the door away from the product to remove it. Figure 1: Remove the rear access doorc00703963.gif
    3. To avoid tearing jammed paper, gently grab both edges of the jammed paper, and then pull with even pressure to remove.
    4. Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product.
      CAUTION: Make sure to remove any bits of torn paper from the rollers inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure 2: Check the product for bits of torn paperc01979299.gif
    5. While you have the rear access door removed, check the rollers with your fingers. Rollers should roll freely and feel springy. If rollers are missing or do not turn freely, buy a replacement rear access door. Click here to order a replacement part from HP .
    6. Reattach the rear access door. Gently push the door toward the product until it snaps into place.
    Step three: Clear the jam from the front of the All-in-One
    CAUTION: Carefully remove bits of torn or jammed paper from the front of the product. If you pull too hard on jammed paper, you might damage the print mechanism.
    1. Make sure that you disconnect the power cord from the rear of the product.
    2. Open the cartridge access door. Figure 3: Open the cartridge doorc00372271.gif
    3. Gently pull out any jammed bits or torn pieces of paper from the rollers inside the product.
      CAUTION: If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams might occur.
    4. Close the cartridge access door.
    5. Reconnect the power cord to the rear of the product.
    6. Press the Power button (c01602202.gif ) to turn on the product.

    Mar 13, 2011 | HP Photosmart C5180 All-In-One InkJet...

    1 Answer

    Paper jam printer 3524


    Clear the jammed paper as follows.

    If the jammed paper is removed completely by using the information in the following steps, you can install the paper tray first, and then close the front cover and the printer will resume printing automatically.



    If the printer does not start printing automatically, press the Go button. If the printer still does not start printing, please check that all the remaining jammed paper has been removed from the printer. Then try printing again.

    Pull the paper tray completely out of the printer.

    Pull the jammed paper up and out of the printer.

    Press the cover release button and then open the front cover.

    Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.

    Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7.

    Open the jam clear cover. Pull the jammed paper out of the fuser unit.

    Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.

    Pull the Duplex Tray completly out of the printer.

    Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.

    Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
    Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.

    Put the drum unit assembly back in the printer.

    Put the paper tray in the printer.

    Close the front cover.

    Dec 21, 2010 | Printers & Copiers

    2 Answers

    Cartrige won't move


    Instructions Things You'll Need:
    • Cup of distilled water
    • Clean wash cloth
      Fixing The Printer Cartridge
    1. Shut down the HP 6480 by pressing the "On/Off" button on the right side of the control panel. Some paper jams will clear themselves just by turning the printer off and starting it again. Wait a few minutes after the printer has shut down and then turn it on again.
    2. Remove the paper feed tray. If the printer does not clear the paper jam by itself, shut off the device again. Be sure to pull the tray out gently to avoid damaging the device.
    3. Lift up the automatic document feeder. The feeder makes up the top half of printer, and it can be opened like the hood of a car. Lift the sides of it slowly. This exposes the printer mechanism and ink cartridges. Pull the jammed paper up and out of the printer mechanism with both hands. Pull it gently to ensure you don't damage any components.

    4. After removing the paper, clean off the cylindrical, silver printer roller. Dampen a clean cloth with distilled water, and gently wipe any dirt, ink or paper off the roller. Rotate it when you're done cleaning one side, and continue rotating and cleaning until the roller is clean on all sides.
    5. Close the automatic printer feeder. After removing all paper, close the top printer feeder and shake it to ensure it's fastened. Re-attach the printer tray by lining it up with the arrow markers on both sides of the printer.
    6. Put one sheet of paper into the printer tray, and reset the HP 6480 by pressing and holding the "On/Off" button for 15 seconds. The printer should automatically restart and return to factory settings. It will run diagnostics and the printer cartridges should begin moving again as they print a test sheet.

    Dec 21, 2010 | HP PSC 1350 All-In-One Thermal Printer

    2 Answers

    Had paper jammed - removed jammed paper - but nerror light still on


    Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
    First, unplug the machine for safety and disconnect the telephone line. Next, follow these instructions based on where the paper jam is located.


    Paper is jammed inside the paper tray:
    1. Pull the paper tray out of the machine.
    3-ug-1621.gif
    1. Pull out the jammed paper to remove it.
    3-ug-1732.gif
    1. Reload the paper in the paper tray.

    2. Reinstall the paper tray.


    Paper is jammed inside the machine:


    1. Remove the jam clear cover on the back of the unit. Pull the jammed paper out of the machine.
    chap1230.gif
    1. Re-insert the jam clear cover.

    2. If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the machine until it locks securely into the open position.

    3. Remove the jammed paper.


      3-ug-2033.gif

    4. Check the print head's position. In the example photo the print head is positioned at the left hand side of the platen area.

      scr1.jpg


    5. Gently move the print head to the center.


      scr2.jpg

      Note Be careful to not force the print head to move.
      If the print head is positioned at the far right hand side, you cannot move it. Please contact Brother Customer Service from "Contact Us".



    6. Examine under the print head. If anything is found, remove it.

      scr3.jpg

      Note Use a flashlight if necessary to check thoroughly.





    7. Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.




      3-ug-21.gif


    8. Reconnect the power cord and telephone line.

    Note To prevent paper jams, do not put multiple kinds of paper in the paper tray at the same time.

    If the message continues to appear on the LCD, the machine will require repair. Please contact Brother Customer Service from "Contact Us".



    Thanks for using fixya......

    Oct 26, 2010 | Brother Printers & Copiers

    2 Answers

    The printer is constantly sending a message- 'paper jam'


    HP Officejet 7200, 7300, and 7400 Series - 'Paper Jam: Clear jam, and then press Enter' Message Displays on the Control Panel Display
    Issue
    During printing, the paper becomes stuck in the all-in-one and the error message 'Paper Jam: Clear jam, and then press Enter' displays on the control panel display.
    Solution
    Use the following instructions to clear a paper jam from the product:
    Step one: Check for and remove any loose paper from the In tray
    Do not try to remove jammed paper from the In tray. First remove any loose paper from the In tray to avoid worsening the jam.
    CAUTION: Always try to remove jammed paper from the back of the printer first to avoid mechanical damage.
    Step two: Clear the jam from the back of the printer
    Follow these instructions to clear jammed paper from the back of the product. If the product is equipped with a two-sided printing accessory, skip to that section.
    Remove the rear access door to clear the paper jam

    1. Remove the rear access door by pressing the buttons on the side of the door and pulling it toward you.
    Figure 1: Removing the rear access door
    Rear access door
    2. Gently pull the jammed paper out of the rollers.
    WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If all the pieces of paper are not removed from the product, more paper jams might occur.
    3. Replace the rear access door. Gently push the door into the all-in-one until it snaps firmly into place.

    Remove the two-sided printing accessory to clear the paper jam

    1. Remove the two-sided printing accessory by pressing in the buttons on the sides and then pulling the accessory toward you.
    Figure 2: Removing the two-sided printing accessory
    2. Gently remove any jammed paper.
    WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the accessory. If all the pieces of paper are not removed from the accessory, more paper jams might occur.
    3. Press the button on top of the two-sided printing accessory to open the door.
    Figure 3: Opening the two-sided printing accessory door
    4. Gently pull the jammed paper out of the rollers.
    5. Close the accessory door.
    6. Reinstall the two-sided printing accessory.

    Step three: Clear the jam from the automatic document feeder (ADF)

    1. Remove the document feeder tray from the product by gently pulling it.
    2. Lift the cover of the automatic document feeder by pulling it outward.
    Figure 4: Lifting the cover of the automatic document feeder
    Automatic document feeder (ADF) door
    3. Gently pull the jammed paper out of the rollers.
    WARNING: In the rare occurrence of a severe paper jam, you might need to remove the face plate from the front of the automatic document feeder and lift the pick assembly to remove torn pieces of paper from deep inside the automatic document feeder.
    4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.

    Step four: Verify that the print carriage can move freely
    Follow these steps to try to move the print carriage.
    CAUTION: Do not force the print carriage to move if it is out of plain view or feels stuck. Forcing it may damage the printer.

    1. With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
    2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
    3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
    4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
    You may have to reach through the output paper tray to access the print carriage.
    5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
    6. Press the On button to turn on the product.

    Step five: Reload and test the printer
    After you have removed the jammed paper, make sure the product is still functioning properly.

    1. Reload the product with plain paper.
    2. Peform a self-test by pressing and holding the RESUME button on the control panel until the product begins printing. A test page prints.

    Step six: Service the printer
    If you have completed all the steps listed above and are still experiencing a problem, service the product.

    Dec 30, 2009 | HP DeskJet 3745 Printer

    3 Answers

    Printer says it has a paper jam even after it has been cleared


    The screeching sound is caused when the print head reaches the end of its travel and hits the paper jam which you cannot see using the suggested jam-clearing steps. So

    1. unplug the printer
    2. lift the cover so the blue support on the left holds the cover up
    3. plug in the printer, watch the printer head move
    4. after it stops, gently move the printer head toward the middle and look at the far ends of travel. you should find the cause(s) of the jam up against the sides of the printer. remove with needle-nose pliers.
    5. replace cover, plug in the machine. it will go through a cleaning or 2, but it should be ready to go after that

    Nov 23, 2008 | Brother Multi-Function Center MFC-240C...

    1 Answer

    My printer deskjet f2100 is showing a paper jam (red light showing on control panel) how do i fix it?


    folow the steps below 1. Check for and remove any paper stuck in the paper in tray
    2. clear the paper jam from the back of the printer
    a. unplug the AIO
    b. Press in the tab on the left side of the rear door to release the door. remove the door by pulling it away from the AIO
    c. gently pull the paper out fo the rollers
    d. clean the rollers with a lint free cloth that is moist with distilled water
    3. Lift the front cover and slowly remove any jammed paper
    a. unplug the power cable
    b. if necessary pull the input tray down to open it. then lower the print cartridge door
    c. gently pull the paper out of the rollers
    d. close the print cartridge door
    e. plug the power cable
    4. Verify that the print cartridge carriage can move freely
    a. unplug the power cable
    b. check to see if the print cartridge carriage can move freely from one side to the other.
    c. remove the print cartridges
    d. gently move the print cartridge to tyhe far right of the printer
    e. remove the paper from the paper in tray, but do not remove the drawer
    f. remove the rear acces door
    g. with your fingers rotate the rollers "up" three full rotations
    h. close the rear access door
    i. replace the print cartridges
    j. plug the power cable
    k. turn the power on
    5. reload and test the printer
    hope this helps

    Nov 14, 2008 | HP Printers & Copiers

    1 Answer

    Brother printer, paper inside, but I do not see paper inside.


    PAPER JAMMED INSIDE THE MFC

    1. Remove the Jam Clear Cover located in the back of the machine..
    Squeeze the plastic tabs located on the right and left side of the cover
    and pull the cover off.

    2. Remove any paper you can see jammed in the machine. If you cannot
    remove the jammed paper from the back of the unit follow the in
    structions listed below for reinserting the cover and then continue to Step 4.

    3. Re-insert the Jam Clear Cover. The top of the cover has a slotted
    opening in the center approximately 1/4 inch wide. Hold the cover by the
    plastic tabs located in the front of the cover on the right and left side and insert the cover into the opening until it securely
    clicks intoplace (both sides).

    4. Open the scanner cover by pulling up on the lower right corner of the
    cover until it locks into place.

    5. Remove the jammed paper. If the paper is jammed underneath the print
    head, unplug the machine from the AC power outlet. Gently move the
    printhead to the far right side of the machine (the "home" position) and
    then remove the jammed paper.

    6. Lift the scanner cover to release the lock and then gently push the
    scanner cover support down and close the scanner cover.

    To test print the Help List by pressing Menu/Set, 6 (Print Reports), 1
    (Help List) and then Black Start. The Help list should begin printing.

    If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
    Thanks, Joe

    Oct 12, 2008 | Brother MFC 420CN All-In-One InkJet...

    1 Answer

    Paper Jam in HP Deskjet F2100 All in One


    1. Check for and remove any paper stuck in the paper in tray
    2. clear the paper jam from the back of the printer
    a. unplug the AIO
    b. Press in the tab on the left side of the rear door to release the door. remove the door by pulling it away from the AIO
    c. gently pull the paper out fo the rollers
    d. clean the rollers with a lint free cloth that is moist with distilled water
    3. Lift the front cover and slowly remove any jammed paper
    a. unplug the power cable
    b. if necessary pull the input tray down to open it. then lower the print cartridge door
    c. gently pull the paper out of the rollers
    d. close the print cartridge door
    e. plug the power cable
    4. Verify that the print cartridge carriage can move freely
    a. unplug the power cable
    b. check to see if the print cartridge carriage can move freely from one side to the other.
    c. remove the print cartridges
    d. gently move the print cartridge to tyhe far right of the printer
    e. remove the paper from the paper in tray, but do not remove the drawer
    f. remove the rear acces door
    g. with your fingers rotate the rollers "up" three full rotations
    h. close the rear access door
    i. replace the print cartridges
    j. plug the power cable
    k. turn the power on
    5. reload and test the printer

    Aug 06, 2008 | HP Printers & Copiers

    Not finding what you are looking for?
    HP Deskjet 3845 InkJet Printer Logo

    159 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top HP Printers & Copiers Experts

    kakima

    Level 3 Expert

    96333 Answers

    k24674

    Level 3 Expert

    7987 Answers

    Brian Sullivan
    Brian Sullivan

    Level 3 Expert

    27725 Answers

    Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...