I have a new philips DVD drive. when I insert any disk (cd or dvd) the computer just shuts
down. I unchecked the option in XP to reboot on drive failure hoping to
get an error message but it still just powers down. I've completely
reformatted, changed IDE cables, changed master/slave slot, changed IDE channels, upgraded the drives bios but I still get the same thing. I thought I had a faulty drive but even after getting a replacement it doesn't work! I've made no changes to the system, not added any other hardware or software either. Any thoughts?
I have just fixed a computer with a similar problem. The owner installed a new DVD burner (a SATA drive) and every time he inserted a CD or DVD disc, the computer shutdown (mostly, because the front LED was still on and the CPU fan too, everything else just turned off [drives, PCI cards]). It happened in Windows, in Linux (Ubuntu) and even in the BIOS screen, so I discarded an OS problem. Also happened while booting if a CD or DVD was already inserted in the unit; as soon as the drive LED blinked, the computer crashed. After checking the obvious, I did three final tests:
1) try the DVD unit in another computer (it worked); 2) try the DVD unit with the power connector only, with the data cable disconnected (it shutdown); 3) try the DVD unit with the power connector from and external power supply, with the data cable connected (it worked).
By this point, it was obviously a power supply problem. I checked the power supply unit (PSU) and discovered it was pretty small (250 W). So I installed a more powerful one (350 W) and then it worked.
I checked with a wattmeter and it seems this DVD drive increased the power consumption by 25 watts when started to spin the disc. I really don't know if that is normal (taking 25W to start spinning the disc) or if this drive has some defect, but it seems the previous PSU could not provide that extra power and shutdown some of its output (but not all).
So, if you have this weird problem, maybe checking the power supply and testing with a bigger one may help.
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Here you go...I hope this works for you....
CD/DVD Is Not Recognized
Many times, after inserting a disc into the CD or DVD drive, the disc is not recognized by that drive. CD-read and DVD-read issues can be caused by many sources. Perform the procedures presented in this General Computer Advice article when troubleshooting CD-read and DVD-read issues.
Begin with the first procedure and continue through the list. Try using the CD or DVD after each procedure is completed. For any procedure that requires changing current system settings, record the original settings before completing the procedure.
Verify that the correct disc (CD/DVD) is used when prompted to insert the disc.
For programs on DVD, verify that the drive containing the DVD is a DVD drive and not a CD-ROM drive. Most DVD drives will haveDVD printed on the front of the drive. For programs on DVD, consider the following:
DVD drives can read both DVD's and CD's.
CD-ROM drives can read only CD's.
If multiple disc drives (e.g., CD-ROM and CD-RW, or DVD and DVD-RW, or CD-ROM and DVD-RW, etc.) exist on the computer that can read the disc (refer to the items under Step 2), insert the CD or DVD into the other drive and try the program again.
If you are attempting to install a program and the installation does not begin after inserting the CD/DVD into the proper drive, refer to the program's instructions for the installation procedure.
Clean the CD/DVD in the following manner:
Place a small amount of nonabrasive liquid soap on the shiny side of the CD/DVD.
Using your fingertips and warm water, gently rub the soap on the CD/DVD in a circular motion.
Rinse the CD/DVD thoroughly and dry it using a clean, soft T-shirt or lint-free towel. (Do not use paper towels or tissue paper.)
Try to use a different CD or DVD in the drive to see if that disc can be read.
If possible, insert the problem CD or DVD into the DVD or CD drive of another computer to see if the issue persists.
If the disks you insert DO work on some other computer,
then it's time to spend $40 and buy a new CD/DVD-writer,
to replace the "dead" unit.
The "working properly" part is ONLY an indication that the hardware has been detected, and the correct software device-drivers have been loaded; it makes no guarantee that the unit will work.
Compare it to having a car -- it looks like a car, but if won't start, it still is a car, although it cannot be used as a car.
if the device is being recognised, As D:- Or E:- et,c.
right click on the device, and select options from there.
such as open/explore et,c.
If the disk has been written to in any way shape or form, even the smallest file. then the disk being read will be classed as empty.
try a different CD Disk, And try re-installing your CD writing software.
Hope this helps mike @ Compurepair.
A couple of quick observations:
-If you have two or more optical drives you could be inserting the disk in the wrong one.
-You may have just misspoke when you said *insert into the DVD/CD burner drive a CD-R disc* but just to make sure you need to be inserting a blank DVD disk and not a blank CD.
No offence intended, especially since I?ve made both of these mistakes in the past myself :)