Question about Fisher and Paykel 23 in. DD603H SS Free-standing Dishwasher

2 Answers

Fisher and Paykel 23 in. DD603H SS Free-standing dishwasher

Hello My F&P dishwasher turns on all by itself and won't complete it's cycle and shut off. Is there anything I can do to fix it that won't cost a fortune? Thanks very much for any advice you can offer. Peace, Lulu

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  • Herlinda Lopez Aug 07, 2007

    Thank you for your nice note, KoakaKO, but this model can be unplugged and I did just that as part of my own troubleshooting efforts.

    Does anyone else have an alternate suggestion?

    Thanks again everyone for any advice offered

    :0)

  • Herlinda Lopez Aug 09, 2007

    - Does it start up as soon as the door is closed, or does it suddenly start up for no reason when nobody is touching it?
    The former- it starts up automatically as soon as the door is closed

    - When you say it doesn't complete it's cycle, does that mean it will continue to run for hours, or does it just quit mid-cycle?
    It doesn't seem to be following any cycle. No water is coming out, no start or finish. Just continued running, no water.

    - Does it go through a wash-to-rinse cycle as it's running?
    No.

    - Does it go into a drain cycle on it's own, or will it drain at all?
    No cycles at all, just runs, no water.

    - What exactly do you do to the machine when it's running? Do you force a cycle change, or do you just shut it off?
    I've simply unplugged it.

    It:
    - runs at will when plugged in but doesn't seem to enter into any cycles
    - allows me to open the door while running (not normal, usually I have to stop it to gain access)
    - turns itself on even after I've pushed the left button (which I believe is the on/off button)


    Okay, KOakaKO, I'm ready for your ideas :0)

    Thanks
    Lulu

  • Herlinda Lopez Aug 11, 2007

    Sorry to hear about your injuries. Were you in pursuit of a large furry rodent or was the sill way high? In any event, I hope your recovery is going well.

    Okay, I'm glad you're confident we (the royal "we") can figure this out as buying a replacement would be expen$ive.

    Reply:

    - Do you have the model with the LCD screen?
    The instructions are slightly different if you do.
    * No LCD, I have the "integrated" model

    - Is the keypad "lock" activated? You will either have a light on above the lock button, or you'll see the lock symbol on the LCD screen. If the lock is on, then pushing the power button won't stop the machine. You have to push and hold the lock button until the light goes out or the symbol goes away.
    * No, lock button isn't activated.

    - Have you tried pushing the "start/pause" button to see if this will stop the machine in "pause" mode?
    * Yes

    - I read that the machine will try to automatically resume a wash cycle that was interrupted by a power failure. Do you know if the machine was interrupted by a power outtage or was unplugged during a wash cycle?
    * It may have been interrupted by outage, was not unplugged during a cycle

    - Have you let it run for a few minutes to see if the water inlet solenoid kicks on? Dishwashers as a rule usually run their motors for a minute or so before letting the water in. (Note: Toss a pitcher of water in the machine before letting it run for a while, since the pump seals may be dry.)
    * Yes, it has run by itself for more than a few minutes while I've tried to figure out how to turn the darned thing off.

    - Is the salt indicator light on?
    *I don't think this model has one.

    - What lights and other indicators are showing when the machine tries to run?
    * when plugged in, the middle (red) light comes on and the motor begins to run, no water, no movement. The door does not lock. It'll stay in this mode for as long as I care to let it, it seems. If I push the stop button, it'll stop, for about 15 seconds, before it starts up again, unprovoked.


    Is it beeping at all or showing a fault code?
    *no lcd, no codes

    - How is the water line connected to the machine, and are you sure it's getting water?
    *It's connected the same way it's always been. I got underneath and checked, and am certain it is getting water.

    Cheers
    Lulu

  • Herlinda Lopez Aug 15, 2007

    Hi KOakaKO

    I sent all the other answers on 8/10 but forgot to send model and serial no.

    I looked and these are the only #s I found, near a bar code:

    DS6031
    274 UUM756391

    Hopefully this helps.
    Thanks
    Lulu

  • Herlinda Lopez Aug 16, 2007

    Also, out of warranty :0(

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There is a water sensor in the base that detect water (leaking due to lid not closing properly or other reason. You have to remove the bottom drawer and throughly dry base of d/w

Posted on Oct 10, 2007

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In case you don't have one, here is a downloadable Users Manual from the Fisher & Paykel website: --> http://www.fisherpaykel.com/admin/pdfs/pdf_usecares/527971B_DD_user_guide_USw.pdf The one thing you can always try to do with an electronically controlled appliance such as this one is to "unplug" it for an hour or so and see if that resets the electronic controls to their factory defaults and makes them work again. Since a dishwasher can't simply be unplugged, you will have to shut off the circuit breaker that goes to your dishwasher, which does the same thing as "unplugging" it. Any dishwasher _should_ be on it's own circuit, so this will most likely not shut off power to anything else in the house (such as the kitchen lights). If that doesn't work and it still has problems, then I'm sorry to say that you will simply have to call a repair person to come look at the unit. Like most modern electronically controlled appliances, they would probably just have to replace the controller circuit board in the machine. Sorry if that's bad news, but I'm crossing my fingers and hoping that a "power down" will simply make it work again! ;)

Posted on Aug 07, 2007

  • 1 more comment 
  • Kevin Omel
    Kevin Omel Aug 07, 2007

    Well, perhaps if you were to describe in more detail exactly what the dishwasher does when it's malfunctioning, that could give us more clues to go on.

    - Does it start up as soon as the door is closed, or does it suddenly start up for no reason when nobody is touching it?

    - When you say it doesn't complete it's cycle, does that mean it will continue to run for hours, or does it just quit mid-cycle?

    - Does it go through a wash-to-rinse cycle as it's running?

    - Does it go into a drain cycle on it's own, or will it drain at all?

    - What exactly do you do to the machine when it's running? Do you force a cycle change, or do you just shut it off?

    Well, I guess that's enough questions to get started in thinking about what it might be doing. Any Help you could give us in figuring this out would be appreciated. ;)

  • Kevin Omel
    Kevin Omel Aug 10, 2007

    Hi Lulu,

    Sorry I didn't reply right away yesterday. Still recovering from two broken wrists here and it's messing with my equilibrium quite a bit. I ended up sleeping all day!

    Anyway, I've been reading the manual for your model and hopefully we can find a way to make it work again. Much of this you probably know, but I ask these things just in case you don't. So here's some ideas, some more questions and some possible problems...

    - Do you have the model with the LCD screen? The instructions are slightly different if you do.

    - Is the keypad "lock" activated? You will either have a light on above the lock button, or you'll see the lock symbol on the LCD screen. If the lock is on, then pushing the power button won't stop the machine. You have to push and hold the lock button until the light goes out or the symbol goes away.

    - Have you tried pushing the "start/pause" button to see if this will stop the machine in "pause" mode?

    - I read that the machine will try to automatically resume a wash cycle that was interrupted by a power failure. Do you know if the machine was interrupted by a power outtage or was unplugged during a wash cycle?

    - Have you let it run for a few minutes to see if the water inlet solenoid kicks on? Dishwashers as a rule usually run their motors for a minute or so before letting the water in. (Note: Toss a pitcher of water in the machine before letting it run for a while, since the pump seals may be dry.)

    - Is the salt indicator light on?

    - What lights and other indicators are showing when the machine tries to run? Is it beeping at all or showing a fault code?

    - How is the water line connected to the machine, and are you sure it's getting water?

    According to the manual you have a two-year warranty on the machine for parts and labor, if you live in the US, so if you've had it for less than two years and live in the US then that's something to consider.

    It's possible that you have a faulty fill solenoid or float valve, but I can't find part drawings with the model number "DD603H". Could you please find the model number tag on the machine and write down the complete model number and serial number?

    We can most likely get this figured out. It just requires lots of information. ;)

  • Kevin Omel
    Kevin Omel Aug 17, 2007

    Hi Lulu,

    3D life hasn't been very good lately, so (again) I'm sorry I couldn't get back to you right away on this. One good thing, at least, is that the physical therapist is happy with the (painful) progress on loosening up my wrists. ;)

    I located the DS603I manual on the Fisher & Paykel website and read the entire thing. You're right about not having the salt, since it's the 603-H models that have the built-in water softener.

    Here's the URL for the User Guide for your model (DS603I): --> http://www.fisherpaykel.com/admin/pdfs/p...

    You mentioned that the light above the Start/Pause button is red, and that could be significant. According to the manual, that light is only red when adjusting wash settings or when your machine experiences a fault code.

    However, you get out of the settings mode or reset a fault code by pressing the power button. Something you've said you've done numerous times. Fault codes are also accompanied by continuous beeping, and you didn't say anything about beeping.

    I hate to say this, but I don't think there's anything else I can tell you about your problem. If I were there in person, then I could physically check individual components, but that's different than this online advice.

    One thing you could try is to enter the "Option Adjustment Mode" by holding down the "eco" and "lock" buttons for five seconds. This is supposed to be followed by one long beep. Then try changing a setting and re-enter normal mode by pushing the power button. (All of this is described on page 14 in the User Guide.)

    It's possible this could kick the machine back into normal operation. It's also possible that none of this will do anything useful. But it's worth a try.

    If you're really at your wit's end, then you could call the Fisher & Paykel Service Agent number at 1 888 936 7872. I called to verify the number and a live person answered, so hopefully they will be able to give you more answers than I've been able to.

    Good luck to you with this problem. Hopefully the Service Agent on the phone will know exactly what your problem is and hopefully it will be something simple.

    In any case, please write back and let me know what you find out, since you've really gotten me curious to know what's wrong with your machine. ;)

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