Re: The black ink will not print and it is full of ink.
Check if the cartridges is not expired if it is change the date on your system and then try to print if it works, change the date prior to every print of jus do not power off the printer hope that help.
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It is not clear which print head you changed. some time the printer, if it has 2 different print head, for black and color, you may have to try changing the black print head.
But before doing all that , make sure that the ink cartridges are full.
print an alignment page and then try to make a standalone copy.
clean the ink cartridge with lint free cloth. Also check the preview of the text before printing.
You may also try to do a complete uninstall and then reinstall of the printer driver.
First, try another black cartridge. Second, make sure the cartridge is an original hp -- not a refilled/recycled cartridge. Third, click on START, then Printers and Faxes. Find the printer icon and right-click. Click on Properties, then on Maintenance. Check to see if the ink counter/inklevel for black is showing full. If not, reset it. Also, see if your driver is set to print Composite Black (all three colors will combine to make a simulated black when the black cartridge is empty.. If so, change that too.
go into your driver and change your color preferences to black and white. that way when you want to print color you actually have to tell it to do so. which will save your color ink, and will print much faster. full color printing of a black and white document uses all ink colors except black to make what is called process black.
Try removing all ink bins except black then you won't have any problems. You should also be able to go into your printer settings and select "Black and White" or "No Color" and it will print ok. Removing the ink trays is the easiest way though.
When you print, in the printing window, click properties, then click advanced. Most times you can select to print using black cartridge only. Unfortunately you will need to replace to get the printer working. If you need further assistance let me know. Thank you, Lee
I had removed and reinstalled the empty 3e cartridge. Sorry for the Confusion. I hadn't put a new 3e cartrige in until today. Them I ran " deep clean" twice. The printer works fine. I still don't understand why the printer wouldn't print color, when I was had set the printer to print in color when my 3e cartridge was empty and all colors including the 6 black showed full.
some printers share the ink from color to black but you can select if you wants to use only black just go to printer than properies than select to use only black but you probably have to remove the empty color one