Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

1 Answer

Hose attachment not working well.

My Dyson is working fine in the normal vacuum position, but in the up right stance the hose doesn't work very well.  It seems as though something is stuck, but I don't see anything.  I would guess that the blockage is at the end of the house near the base of the vacuum, but I don't see any way to unhook it there.  
I am assuming since the vacuum is new it's a matter of cleaning it, but I can't find my owners guide and I can't download the online version. Can you help?

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You don't say what model of Dyson you've got. It's listed on FixYa under DC14 Animal, but sometimes things get listed incorrectly. If it is a DC14, there are several places to check for blockages: 1. remove the wand and check it; 2. remove the hose and stretch it right out, check for blockage and possibly holes; 3. tip the machine forwards, remove the U bend and check in there; 4. just around from the U bend, on the right side, there is an airway inspection valve - remove it and have a look in there too. When replacing these bits, make sure they are clipped in place securely.
That about covers it. If yours isn't a DC14, or if this doesn't help, please post more details and I'll try again.

Posted on Feb 10, 2009

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1 Answer

My vac cleaner doesn't pick up.


Hello,

There could be a few things that would cause your Dyson to have no suction. I will give you detailed step by step instructions along with pictures on how you can diagnose this.

Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


9739790.jpg
Here's another picture, that is the RIGHT way to install the soleplate:


8b953d0.jpg
I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

Possible Problem # 2. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


54cb5e5.jpg
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


8b33cd4.jpg

be63721.jpg

Possible Problem #4. If none of the above solutions worked for you, try this last one. The Dyson DC07 models use a clutch mechanism that stops the roller brush from spinning when changed from carpet mode to bare floor mode. This clutch mechanism is a notorious problem with all Dyson models, in fact they were such a problem that Dyson had to redesign the DC07 model to a non-clutch system. Even if yours is one of the newer ones that don't use a clutch, yours still has a belt inside. You can tell if your model uses a clutch or not by the shape of the roller brush. If your brush is a perfect cylinder shape, yours does NOT have a clutch. To check and see if the clutch or the belt have gone bad, first release the handle on the vacuum as if you were vacuuming carpets. Make sure the machine is set to carpet mode. Now while the handle has been released, turn the machine upside down and see if the brushes are spinning. If the brushes are spinning then turn the vacuum right side up and put the brushes on the floor. Can you still hear the brushes spinning when they are hitting the carpet? If yes, then this is not the problem. If the brushes however are NOT spinning, this indicates either your brush roll, clutch, or belt have gone bad.
..

Jan 13, 2013 | Dyson DC07 Bagless Upright Cyclonic Vacuum

3 Answers

My Dyson 41 has just started only sucking through the tube


We've had our DC41 for 4 months now and suddenly noticed no suction at the base as well. Base motor works fine.Thought I'd take one last look before sending in for repair. At the base of the attachment hose near the motor is a small red tab. I depressed it and pulled the entire hose off the motor. Sure enough inside was a eyeliner pencil our daughter had unknowingly vacuumed up. I couldn't see it just peering the length of the hose. Even with a flashlight. You don't see mention of the small red tab but it allows you to see close up rather than peering down the hose if something is lodged near the motor. Apparently this pencil prevented the internal hardware to switch from wand to base suction when the handle is reclined in floor vacuum mode. These vacuums have strong suction and they will pull up the oddest things! Hope this helps!!

Aug 14, 2012 | Dyson Dc 41 Ball

1 Answer

I have a dyson 07. Vacuum works fine, great suction using the hose. How do I switch to using the carpet vacuum. (I lost my instruction book) Thanks


If this unit has a suction hose built in to the handle, the carpet vacuum should start working after you return the handle hose to the proper position.

Dec 01, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

I have a Dyson which isn't picking up. The tools work normally. All the air ways and filters are clean and not clogged up. What could it be?


So when the Dyson works on the attachment hose, but doesn't work when cleaning the floors, this can be caused by a few things.

The first place you should look is at the bottom plate. Sometimes if the bottom plate is taken off to clean the brushes, it is very easy to install it back on the vacuum the wrong way. Here's pictures of both the wrong way, and the right way to install this plate. What happens is that the bottom plate is actually higher then the brushes, so when cleaning on carpet the brushes don't actually hit the carpet, decreasing the pick up on floors dramatically.

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


9739790.jpg
Here's another picture, that is the RIGHT way to install the soleplate:


8b953d0.jpg
I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

If you check this part and it is correctly installed on the machine, here's something else that is pretty frequent on Dyson's that would cause the same exact issue you're having:

Possible Problem # 2. Turn the vacuum upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


54cb5e5.jpg
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

I know that you said you have checked the clog ports for obstructions and there weren't any, but I'll just paste the picture of both clog ports on the Dyson just in case:

8b33cd4.jpg

be63721.jpg

Other things you may want to look for is the length of the actual bristles on the roller brush. The Dyson vacuums use a very cheap, thin bristle on their brushes. The bristles wear down quickly, and need be replaced I would say every 2-3 years, maybe even sooner if you have pets in your home, and vacuum a lot. Here's a picture of the Dyson brush (this is the DC07 model, not sure if this is the model you have) when it's new so that you may compare it.

3a76171.jpg

If none of these suggestions fixed your vacuum, I'd be more then happy to walk you through some more advanced diagnosing. Please just add a comment using the Clarification request form here on Fixya, and let me know which exact model you Dyson have, and if you found anything new while trying these fixes above.

If you did find this repair helpful, please be so kind and rate my repair helpful and/or leave feedback for the repair. This is really what keeps repair professionals like myself keep posting free repair advice on Fixya, and it's really appreciated.

Thanks again,

Chris Jones
GoVacuum.com

Apr 21, 2010 | Vacuums

1 Answer

Vacuum works fine when using the attachments, but as soon as we try to use it in it's normal upright position it does not work. We have cleaned all filters and removed debris from roller, but nothing has...


Greetings,

There could be a few things that would cause your Dyson to do this. I will give you detailed step by step instructions along with pictures on how you can diagnose this problem.

Possible Problem #1. The first problem is extremely common to see. In fact, we probably see between 2-3 of these exact problems each week. It mostly happens after people take the bottom plate off of the vacuum cleaner in order to clean the roller brush. What happens is that when they go back and reinstall that bottom plate, it gets put on incorrectly. It's actually extremely easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing that the roller brush is contained in. This causes the soleplate to be a few inches higher off the ground then it should be, also preventing the brushes from even hitting the carpeting. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very much, but when they use the attachment hose there's plenty of suction power.

Here's a picture of the WRONG way to install the bottom plate from a customers vacuum that appears to have done just this. Notice the gap in between teh two housings:


9739790.jpg
Here's another picture, this time of the RIGHT way to install the soleplate:


8b953d0.jpg
You should definitely check the first possible problem first. I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

Possible Problem # 2. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the vacuums motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the upright position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the uprigth position, it would cause too much stress on this hose, and cause the hose to actually crack, usually right where the end of the hose connects into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the vacuum so you can see it better. Here's a picture of where the hose usually cracks:


54cb5e5.jpg
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, you may purchase the Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219 from our website, GoVacuum (dot) com.

Possible Problem #3. I would suspect that this may not be the case, but if the neither of the solutions above worked, then try this one. Dyson's in general are prone to cloggs. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here's a few pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


8b33cd4.jpg

be63721.jpg

Possible Problem #4. If none of the above solutions worked for you, try this last one (maybe this should have been first?). The Dyson DC07 models use a clutch mechanism that stops the roller brush from spinning when changed from carpet mode to bare floor mode. This clutch mechanism is a notrious problem as well with Dyson models, in fact they were such a problem that Dyson had to redesign the DC07 model to a non-clutch system. Even if yours is one of the newer ones that don't use a clutch, yours still has a belt inside. You can tell if your model uses a clutch or not by the shape of the roller brush. If your brush is a perfect cylinder shape, yours does NOT have a clutch. To check and see if the clutch or the belt have gone bad, first release the handle on the vacuum as if you were vacuuming carpets. Make sure the machine is set to carpet mode. Now while the handle has been released, turn the machine upside down and see if the brushes are spinning. If the brushes are spinning then turn the vacuum right side up and put the brushes on the floor. Can you still hear the brushes spinning when they hit the carpeting? If yes, then this is not your problem. If the brushes however are NOT spinning, this indicates either your brush roll, clutch, or belt have gone bad.

These are the only things that I can think of that would possibly cause the vacuum to work well in attachment mode, and bad on carpet mode. I would like to try and figure out with you what the issue is, especially so I can be aware of a new problems with Dysons. Please feel free to use the Clarification request to ask me any questions, or if you have any problems. If none of these solutions worked, please let me know so I can try and look further into it.

If this repair was helpful to you, please be sure to rate this repair as helpful by clicking the thumbs up icons in the top right hand corner of the repair. Thanks so much, I hope that this helped you!

Chris J.
GoVacuum

Mar 29, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Vacuum only turns on in reclined position/pull out hose broken


Per the Dyson Web Site I found the solution. Although I cleared all the filters/possible clogs the vacuum had over heated disabling the pull out attachment and power button except when in the reclined position. After clearing the filter and waiting an hour for it to cool it was back to working like normal.

Jul 10, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

2 Answers

My dyson DC17 will not turn on unless the handle is pulled back.(into the vacuuming position) The attachment hose will not work at all (0 suction thru it). I've checked the hose and made sure there is no...


Not sure if I can help, but I'll try. The DC17 has two motors: the vacuum motor and a separate motor for the brush bar. It is normal that the brush motor works only when the handle is pulled back in the vacuuming position - that's the way it's made. So, when you say "my DC17 won't turn on", I'm not sure if you mean the vac motor, the brush motor, or both. If the vacuum motor won't turn on, then you've got a problem I can't help you with.
As for no suction through the hose, I have to ask... are you sure your vacuum motor is working at all? Even with the hose stored away, the machine still relies on suction through that hose. If you're sure the motor is working, then either you've got a blockage that you haven't yet found (there's at least one inspection port, a sort of U tube at bottom right of machine, that you need to check), or it could be that you've got a hole in the flexible hose (which opens only when the hose is extended).
Sorry if this is a bit garbled, but I'm puzzled by your problem. If you want to come back with more details I'll try again for you!

Feb 17, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

No suction in the hose


see my answer to the "suction out of the handle but not to the floor" this will answer it.

Jan 20, 2009 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Dyson Animal hose collapses when using attachment hose


You have a clog in either your hose or your wand. You need to take off the wand and hose and inspect them.

Nov 15, 2008 | Dyson DC07 Animal Bagless Upright Cyclonic...

3 Answers

Can't get it to ****!!!


Worked on one with your same problem of poor suction and won't stand up. On the left side of the handle, near the bottom, the port cover isn't on correctly. Take it off, put the handle in the upright position then reinstall the cover.

Mar 29, 2008 | Dyson DC17 Animal Bagless Upright Cyclonic...

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