I need to purchase a microwave. The GE model we have is about 14 years old.
Going to the store today every model has the revolving circular tray.
Scanning the manual it says that the tray must be used.
A couple of qs:
How can one fit a 9 by 13 casserole in such a microwave?
Is there a manufacturer which makes a microwave without the revolving tray?
I have a JCPenney microwave which is 25 years old and has no turntable. It was zapped by an electrical charge and now hums when you plug it in. It will cost be $30 just to see if it can be fixed. I checked w/Penney's and they do not carry one without a turntable. If anyone has found a brand whch does not have a turntable, I'd also appreciate the information. Like the lady who also is looking for one sans turntable, my reason is the same--I use a lasagna pan and you cannot do that with a microwave. Any help is greatly appreciated.
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Approximately 1 month old? Should still be under warranty. Before doing anything else, contact the store where you purchased the oven and see if they'll exchange it as defective. If not, they may take the unit in for service there. Failing that, check your owner's manual to see what to do for service.
The manufacturer usually has a one year limited warranty that comes with the purchase of your appliance. If the appliance is less than a year old, and the tray was not broken due to your negligence, it should be covered.
Just for your information, the tray is available at appliancepartspros.com (part #WB49X10139) for about $26. Just use the part number as your search criteria.
You can also contact GE Warranty Management at 1-800-626-2224, or the GE Answer Center at 1-800-626-2005 to see if they can provide you with some answers. I hope this helps you.
The sound you may be hearing could be the filament transformer breaking down or the magnetron tube failing ..they will arc and eventually fail. If you aren't getting any microwave energy ( to heat material in the cooking compartment) then in all probability it is either the transformer, magnetron or high voltage capacitor.. None of which are something you want to repair yourself... My advice is that if the cost to repair exceeds teh cost to replace then just buy a replacement model. If yours is under 1 year old, then you may be able to negotiate and get a replacement from the store where you purchased it.. If it is older than a year, it's probably cost effective to just buy a new model.
I fixed my own GE turntable by replacing the motor. You can purchase the part (#WB26X10135) directly from GE for $34.75 plus tax and shipping ($8.95) or from RepairClinic.com for $24.90 plus shipping ($6.46) and no sales tax except for delivery in Michigan.
The part is easy to install. Just print out this drawing to see where it goes (look for part 43) underneath the unit. Of course, be sure you unplug the oven first!
Your magnetron tube has failed. According to the warranty on the Profile Series microwave ovens, the magnetron is covered for 5 years from the date of purchase, but labor is not included. I would call GE Customer Service and when they ask for the model number (which begins with JVM) and the serial number, be sure to give the date of purchase as the date you closed on your house. If they insist upon charging you for a service call and labor, I would call my builder's Customer Service Department and demand (very nicely) that they intervene with GE to waive the service and labor charges. That worked for me (Lennar Homes).
Many thanks to e3enigma above! I removed the synch motor under the turntable; all other microwave functions work fine and the grinding noise is gone, hooray! A trip to the appliance parts store tomorrow for a replacement synchronous motor and all should be well. Thanks again!