Question about Lexmark JetPrinter X1185 All-In-One InkJet

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Lexmark x1185 I have a lexmark x1185 printer/scanner all in one and i got a paper jam...after i removed the jammed paper i can't get it to print. it does attempt to complete the command, but it seems that the roller is not picking up the paper. it will still scan.... any help would be is about to start and we need it.

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Re: lexmark x1185

It sounds like there is still paper inside. Remove all paper in the tray and if all is clear. Reload the paper and push the paper feed button. If this doesn't work unplug the printer on let it reboot.

Posted on Jul 31, 2007

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Please follow the steps below to fix the problem:

  1. Remove the sheets of paper from the feeder.
  2. Grab a flashlight and look inside the feeder for any debris or foreign objects.
  3. Check the cartridge area for any obstructions/debris in the cartridge carrier's path or the paper path. Open the scanner unit or the printer cover.
  4. If you can see the paper jam, the cartridge area should give you enough space for your hand to reach on the jammed paper in the printer.
  5. Carefully remove the paper jam and make sure not to tear or leave torn pieces of paper in the printer. It can cause future paper jams.
  6. When the jam is cleared, close the printer cover.
  7. Rebrick (pull out power supply, black box where the power cord is plugged in at the back of the printer, and put it back after 30 seconds).
  8. When the printer turns on, try to print again.

Aug 19, 2011 | Lexmark C533DN InkJet Printer

2 Answers


What this light sequence means that the printer has a paper jam.

When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.

How to clear Paper Jam

Press Continue button twice quickly to see the secondary error code.

To get the secondary error codes

When the Error light (!) and Continue button lights are both on, a secondary error has occurred.

When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.

Press and release Continue button twice quickly to display the secondary error code light sequence.

Press Continue button to resume printing once all the jammed pages are cleared from the paper path.

We recommend that you clear the entire paper path when a paper jam occurs.

To clear a paper jam:

1 If you are feeding paper from a tray, remove the tray, and then remove any jams.

2 Open the front cover and remove the print cartridge assembly.

NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.

3 Remove any jams in the area behind the print cartridge assembly.

4 Lift the flap at the front of the printer and remove any jams beneath the flap.

5 Open the rear exit and remove any jams.

6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.

NOTE: The printer reprints the pages that caused the paper jam.

Jun 30, 2011 | Lexmark E232 Laser Printer

1 Answer


How to clear and avoid paper jams: To clear the paper path: 1 Pull firmly on the paper to remove it. If you cannot reach the paper because it is too far into the printer, lift the scanner unit to open the printer. 2 Pull the paper out. 3 Close the scanner unit. 4 Press check. 5 Reprint any missing pages. To avoid paper jams, do not force paper into the printer.
The Lexmark X7500 Series User's Guide will be able to give you more detailed instructions on how to troubleshoot paper jams and misfeeds on your printer. You can download the user's guide from the Lexmark website at and go to page 177.

May 10, 2011 | Lexmark X7550 InkJet Printer

2 Answers

Had paper jammed - removed jammed paper - but nerror light still on

Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
First, unplug the machine for safety and disconnect the telephone line. Next, follow these instructions based on where the paper jam is located.

Paper is jammed inside the paper tray:
  1. Pull the paper tray out of the machine.
  1. Pull out the jammed paper to remove it.
  1. Reload the paper in the paper tray.

  2. Reinstall the paper tray.

Paper is jammed inside the machine:

  1. Remove the jam clear cover on the back of the unit. Pull the jammed paper out of the machine.
  1. Re-insert the jam clear cover.

  2. If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the machine until it locks securely into the open position.

  3. Remove the jammed paper.


  4. Check the print head's position. In the example photo the print head is positioned at the left hand side of the platen area.


  5. Gently move the print head to the center.


    Note Be careful to not force the print head to move.
    If the print head is positioned at the far right hand side, you cannot move it. Please contact Brother Customer Service from "Contact Us".

  6. Examine under the print head. If anything is found, remove it.


    Note Use a flashlight if necessary to check thoroughly.

  7. Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.


  8. Reconnect the power cord and telephone line.

Note To prevent paper jams, do not put multiple kinds of paper in the paper tray at the same time.

If the message continues to appear on the LCD, the machine will require repair. Please contact Brother Customer Service from "Contact Us".

Thanks for using fixya......

Oct 26, 2010 | Brother Printers & Copiers

2 Answers

How do i clear a paper jam

The Lexmark Printer you are having a very sensitive printer.

Normally this tyoe of Printers are very very slow in Printing job.
Comparing with other laserjet used.

If the Laptop / Printer are under warranrty, the Service engineer
can rectifity the printer jamming.

Solutins :

Make the Printer - Monthly service compulsory.
Use only good quality paper in the Lexmark Printer.
Do not pull the paper through hand, when the print out is coming.


Jul 15, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Paper jam message, but actually no paper jam

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.

alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Mar 25, 2009 | Lexmark X83 All-In-One InkJet Printer

1 Answer

BROKEN printer

I would try uninstalling the software and drivers for your printer and re-installing them. 1-800-332-4120 is the tech support phone number for lexmark. If my solution does not work give them a call and they will help you get up and printing.

Hope you find this helpful info and good luck.


Jun 16, 2008 | Lexmark JetPrinter X1185 All-In-One InkJet

1 Answer

Lexmark x1185

You have two issues at same time. 1: your printer may have a jam somewhwere. remove all paper, and open unit cover, and see if you can find any bits of paper jammed, remember they can be minute and will still cause big problems. check thoroughly behind unit too, sometimes it helps to use a torch. When you put paper back in, only place a very thin stack, too much will cause feed problems and jams. Make sure paper rest is correctly installed too, and the paper guides either side are not pressing too tight on paper stack sides, they should sit gently beside in line with it not pressuring it. Also check if roller is even, inside and down back. Flick paper stack in fingers to separate pages and never feed bent dogeared or marked paper into unit, even a tiny little notch in it will catch. Try printing now. The scanner issue can usually be resoved by uninstalling the whole printer and reinstalling it, ensuring a thorough reset. Good luck and post back if no help.

Aug 29, 2007 | Lexmark JetPrinter X1185 All-In-One InkJet

1 Answer

Paper will not feed

Check for a jam again somewhere in printer unit, rollers, teeth, down back in paper feeder area. I thought i had no jam in my unit either until i got a torch and found the tiniest slip of a shred barely noticeable right in the middle of the teeth/roller. Remeber to turn it off after this, to reset it.

Aug 16, 2007 | Lexmark JetPrinter X1185 All-In-One InkJet

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