Screens Broken and need to know how to get computer to read it

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Have you tried downloading the latest driver from the Sansa website and installing those? When you download them, remember where you put them and then when you try to repair the driver under Device Manager.

If you don't have a disk that's where you should be able to get them. If the site doesn't have the driver then doing a Google search should find it somewhere.

You might also try to uninstall the Sansa under Device Manager and then plug it back in to see if it will reinstall the USB drivers for it. If it prompts you for a driver you'll have the one you downloaded.

What i would recommend you to do is to uninstall the device and reinstall it back...to uninstall it...assuming that you are running windows xp...click on start, right click on my computer and go to properties..you should have your system properties open then click under hardware then device manager...look for the sansa device..it usually located under portable device..if its not showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer....Then follow this link below to download the porting kit...http://www.microsoft.com/downloads/details.aspx?FamilyId=A2E73160-E862-4F19-BB26-C0CAFE798955&displaylang=en .Then check the mode of yuor device to make sure it sunder MTP not msc...To check the mode go under menu, settings and choose usb mode...After you check the mode open up your windows media player click on tools, options and click under privacy...clear the history and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media player to 11 even though you have done that already..and try to reconnect your device..make sure you have it connected on the back USB>>>

And if that doesnt work try to obtain the driver for your sandisk device go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you..
Please rate accordingly
Thank you
Computerre

Code 10 solution - uninstall all of your Sansa hardware completely, and then reinstall it

If your CD is damaged, you can obtain a replacement from Sandisk.

To enter Recovery Mode, turn off your device, ensure the HOLD switch on top is slid to the right (towards the headphone jack), connect the cable to the device (not the computer yet), hold down the RECORD switch on the side, and connect the cable to a USB port on the computer.

If this does not solve your problem, you will need to re-install the firmware.

Try using the Sansa Dispatch to upgrade your firmware. If this does not work, we may need to manually update the device. This is kind of technical and (in most* cases) voids the warranty.


[*in this instance, the word "most" is used to denote "all".]

What i would recommend you to do is to uninstall the device and reinstall it back...to uninstall it...assuming that you are running windows xp...click on start, right click on my computer and go to properties..you should have your system properties open then click under hardware then device manager...look for the sansa device..it usually located under portable device..if its not showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer....Then follow this link below to download the porting kit...http://www.microsoft.com/downloads/details.aspx?FamilyId=A2E73160-E862-4F19-BB26-C0CAFE798955&displaylang=en .Then check the mode of yuor device to make sure it sunder MTP not msc...To check the mode go under menu, settings and choose usb mode...After you check the mode open up your windows media player click on tools, options and click under privacy...clear the history and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media player to 11 even though you have done that already..and try to reconnect your device..make sure you have it on the back of your computer...

Should you have any questions..let me know..
P.S.Please rate accordingly...
Thank You
Computerrep

what operating system do you have? lets assume you have windows xp...first you will have to unintall your device from device manager...click on start, run...type devmgmt.msc...then look under portable devices, disk drives or universal serial bus controller...your device should be listed on either one of them..if you dont see it..click on the plus sign so you can expand it...then once you find your device uninstall it and reconnect it into a different port..make sure it is a 2.0...then windows should recognize it properly..if you are still having the same problem let me know..

Does it show up in your windows explorer as another drive letter ?

As I mentioned in your 'other' post. It is the wrong version of the software. Contact Technical Support to take care it. SanDisk Technical Support 1-866-726-3475 Best of Luck.

i called the sansa technical support number, my computer wouldn't read it either so they are sending me a replacement. the number is 1-866-726-3475. if you have the m240 there won't be an option for it just pick one of the other model options and they should be able to help you with it.