Question about HP D8597A Keyboard

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When I press certain keys such as "a" I get "ai" . Also, several other keystrokes result in 2 different letters rather than the one I pressed.

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  • rbwilliams06 Jan 31, 2009

    This problem occurs with any keyboard input at all times. I spent 40 minutes with an HP rep and he could not solve it either. We tried sticky keys settings, drivers, international fonts .....still no fix. Is there a keyboard reset function somewhere for multimedia keyboards. I am sure that I just accidently caused this problem when I dusted my keyboard while on and accidently pushed many keys simultaneously. When I switch to an old keyboard the system works fine.

  • Misterixas May 11, 2010

    Did this happen to all programs you are typing in? Even at log-on?

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  • 7 Answers

Disconnect your keyboard then reconnect it.

Posted on Feb 15, 2010

  • Smart839 Feb 15, 2010

    Disconnect your keyboard then reconnect it.

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Internal ThinkPad Keyboard
Power on your computer. At the BIOS splash screen, press F1 on your internal keyboard. You should see a message "Entering System Setup." If you are able to enter BIOS, make sure that you can navigate through the menus to ensure basic functionality. While there, press the CapsLk key and ensure that the indicator light turns on or off.
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Windows XP Safe Mode instructions:
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx
Windows 7 Safe Mode instructions:
http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
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Ensure that the keyboard's USB cable is securely installed into your ThinkPad.
Remove the keyboard's USB cable from your ThinkPad and install it into a different USB Port.
Power on your computer. At the BIOS splash screen, press F1 on your External keyboard. You should see a message "Entering System Setup." If you are able to enter BIOS, make sure that you can navigate through the menus to ensure basic functionality. While there, press the CapsLk key and ensure that the indicator light turns on or off.
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Try entering BIOS with your Internal Keyboard.
Boot into your operating system. Click Start, point to All Programs, point to Accessories, and then click Notepad. Using your External keyboard, press each letter key and each number key to determine if your keystrokes are being recorded properly. If certain keys do not work, make note of these.
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Boot into Windows Safe Mode and test keyboard functionality with notepad. Please refer to step "B" above.
Windows XP Safe Mode instructions: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx
Windows 7 Safe Mode instructions: http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
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Hello-

Welcome to FixYa, the world's largest product support community.

I just want to verify the problem here... If you press a certain key the computer identifies or sees it as a different keystroke? Say you press the letter A, instead of getting the letter A up on the screen it gives you something else?

If that is the case it sounds like an issue with the keyboard itself. You see a Keybaord doesn't have a driver unlike other components like the sound card or the video card, unfortunately. If you wish to check and see if it is a define Keyboard hardware problem, on many Sony models, holding alt + F10 at boot will start the factory restore process. You can restore the computer to it's factory settings to isolate the issue, if restoring the computer to factory settings doesn't fix the issue, then the whole keyboard assemble needs to be replaced.

I hope this sheds some light on the issue your having w/ your laptop.


Regards,


Deathschythe

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