Can't get kodak to help with printer under warranty
I have been trying since Jan 4 to get a replacement power cord/AC adapter,first call they said they would send me a new cord(never received) but calls since then they say, we will call you back.They never do call back,how do you get someone at Kodak to help?TIA,Maggie
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im sorry to answer like this but the best place would be from Canon, if you contact canon spare parts (you can find the pohone numbers on the canon website valid for your country IE> www.canon.com,au for AUSTRALIA or WWW.CANON.COM For the USA and so on.
they will have under CONTACT US the parst number to call, in some cases you can also scour through Ebay as sometimes there are ppl selling the printer as a faulty unit but it has a woriking power supply or they even may have a Chinese aftermarket one there for you
hope you get what your looking for
1. Either the AC adapter is faulty or 2. There is no power from the socket you the device is connected to or 3. AC adapter is not connected properly to the power socket and the printer or 4. The 'transformer' inside the printer has blown
Scenarios 1, 2 and 3 are easy. Scenario 4 requires either you return the printer to Lexmark and they repair it, or you purchase another printer. If it's still under warranty, contact them. If it's not, think about getting a replacement from another manufacturer.
Verify that the large end of the AC power cord is inserted fully into a power outlet.
Verify that the small end of the AC power cord is inserted fully into the DC-in port on the back of the printer.
Turn on any power strip or wall switch that is connected to the printer.
Try the printer in a different outlet (other side of room, or similar, not same power Jack)
If you have power here, your issue is likely the outlet, not the printer.
If the power cord has an "on" LED, check to see if it is lit up while plugged in.
If you have an LED with no light while it is plugged in, you are looking at a power adapter that is no longer working
If there is no "on" LED to check, your next best bet
is to take your printer and power cord to a store that sells printers,
and ask if you can "try" a new chord before buying it. (most stores
will allow this to keep customers happy)
You may also want to check with the manufacturer if the chord is found to be bad, as some will send replacements free of charge.
The last option is that there is an issue inside the
printer. This is not likely, though it is possible. Most printers have
an external power adapter that keeps any power issue outside of the
printer, but I can't tell from the Canon site if this printer has one
or not. (It would be a black box between the plug and printer.)
This can also be checked by "testing" a new chord at a store. New chord, still no power, internal issue.
If this is the case you will want to contact Canon if the unit is still under warranty.