Occassionally my blackberry pearl will delete all of my text messages and call logs. It has started to do this at least once a month if not more and is becoming very obnoxious. Do you have any idea what could be causing this and how to stop it?
My carrier is sprint... I have already gone through two other pearls. My phone seems to delete the call logs and texts everyday as of late! Furthermore, it will not let me receive texts after it has done this until I take out the battery! I suppose I won't buy a Blackberry again!
Re: Blackberry Pearl automatically deleting messages
I actually had this problem a LOT in the past, it got so bad that I would get a message and it would INSTANTLY delete. Before I could even see who it was from, it would be gone. Then I looked for hours trying to find a solution, and found one. I haven't had the problem since, unless I have nearly a month's worth of texts in my phone.
The problem is that your device memory is too full. If you have an SD card in your phone, I highly recommend moving any photos on your device memory over to the card. If not, then I HIGHLY recommend getting one, they are wonderful.
If you do not have an SD card, and your budget is too small to get one, then delete any pictures on your device memory you dont need, or copy them over to your PC so you dont lose them, and try and keep your memory as empty as possible. Also if it happens a lot and bugs you, then every couple of days go in and empty out your message inbox also.
If this doesnt help then I dont know.
Re: Blackberry Pearl automatically deleting messages
I have had this same problem and yes, it's really obnoxious. you have to make sure you delete unnecessary stuff on your phone - like old texts, pictures, ringtones, etc. go to "options - status" and look at "files free" - you need at least a million bytes free or your bberry will start deleting stuff.
i got a memory card for my bberry and started saving pics and stuff on there. i don't have the deleting problem as much anymore. hope this info helps you!!
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On the Status screen of the BlackBerry smartphone, the File Freefield indicates low ,if the device memory is full then these things will happen on your device,so to never have this problem delete unwanted applications.To delete run desktop manager and select application loader,select the applications that are not frequently used and remove them.Also keep the messages for a month or two because these mails will be there in your mail box.
This means that you have too much memory in your phone, so it automatically makes its own memory. To fix this you need to delete some of your pictures and ringtones to add memory. I used to have this problem too! Hope this helps!
its in your message options.... go to email.. or txt message.... go to Options...... General options... and scroll down to Actions... it will say keep messages.... it should say 2 months for you move it to forever.. so that it will only delete when you delete it
This is a known software issue on the Pearl, which can be fixed with a software update. You can download the latest software (currently the 4.5 software) from either www.blackberry.com or www.vzam.net/blackberry
You are running out of memory, just free up your memory. You can do this by doing some or all of the following:
Clear your log (hold alt and press lglg>then menu key>select "Clear Log">confirm)
Close programs you're not currently using (hold alt and back button) Some items will always be running like messages, phone, browser, home screen so on and so forth, leave those running
Uninstall themes and programs that you are not using anymore (Options>Advanced Options>Applications) [Leave the following applications on the phone or you will have trouble: BlackBerry "Version # i.e. 4.2" Core Applications; BlackBerry System Software; BlackBerry Attachment Service; Browser; Help; Phone. The rest are if you use them or not i.e. Tasks; MemoPad, BB Messenger, if you don't use them then you can delete them without major problems on your phone)
Move photos, music, video and other multimedia over to your disc instead on the actual BB device. Also delete ringtones that you no longer use
From your desktop uninstall languages that you do not need
Delete out your old text messages and emails, try to save them on your computer instead of your laptop (with email) or forward text messages that you need to your email then delete the actual text message
This should be a good start to clearing out your memory and start receiving text messages again along with your call logs showing up. If you remove an application it will ask to reboot, let it and then send a text message from online to make sure that you're up and working again. Then maintenance your BlackBerry about every week afterwards depending on your storing habits. Hope it works!
TRY THIS...Press and hold the up/down bottom left key. While holding this down press L then 5 then L then 5 again. an event log will appear now press the menu key scroll down to CLEAR LOG. USING THE TRACK BALL PRESS THE BALL AND DELETE THE EVENT LOG. These are cookies and will destroy your memory which is very small anyway. Do this from time to time and it should solve your problem. Good luck to all......