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Computer doesn't show DVD/CD drive

DVD/CD drive doesn't work. My computer doen't even show the drive. Device manager info say's "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)". I clicked on the check online for a solution and get nothing. Attemped to download a driver update and microsoft site says I have the latest driver.

I'm not very computer savy and at the far end of my ability, anyone have any ideas?

Thanks

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To solve this Code 39 error, follow these instructions:
NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

  • HKEY_LOCAL_MACHINE
  • SYSTEM
  • CurrentControlSet
  • Control
  • Class
  • {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor


7) Reboot your computer


8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

Posted on Feb 06, 2009

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Follow this article to fix the issue.100% Guaranteed

http://social.technet.microsoft.com/forums/en-US/itprovistahardware/thread/bd9763de-6141-45ea-990b-70c207fe3fb6

Posted on Mar 22, 2009

  • Deeps . Jun 27, 2009







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    Follow this article to fix the
    issue..






    http://www.windowsguru.org/solutions.htm...




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