Question about HP Hewlett Packard Pavilion Slimline S3100N PC Desktop

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HP Pavilion Desktop is a Lemon

Any idea how to get to customer service in USA to plead my case for a replacement? I've gotten mangled through the Houston main switchboard and they don't seem to provide the direct phone number to the people on the other side of the world who have no authority to do anything but offer to send me a box so it can be "fixed".

Just got it back for the third time in 18 months and it booted exactly once before failing again. If you know of a 'fix' that would be lovely too. Each time it's gone back they've replaced the motherboard. This time they replaced the CPU too. Funny, I always thought the CPU was on the motherboard.

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  • carololiver2 Feb 03, 2009

    I have other things, including computers, plugged in to the same circuit that work just fine. The computer worked for months at a time between the first two failures and it wasn't plugged in to the same place. I don't think it's the circuit although it did occur to me.

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I would check the wall socket that you are plugging it into. I'm not a big fan of HP but there has to be a power issue causing this. Are you plugging directly into the wall or a surge protector? Also the CPU is on the motherboard but is easily removed.

Posted on Jan 31, 2009

  • Adam Jones Feb 06, 2009

    The only other thing would have to be the power supply. Its voltages could be fluctuating and cause the issue. You may be able to see the voltages in the Bios if not you can test it with a multi meter or they make a tool that plugs into the Molex connectors on the power supply.

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