Any idea how to get to customer service in USA to plead my case for a replacement? I've gotten mangled through the Houston main switchboard and they don't seem to provide the direct phone number to the people on the other side of the world who have no authority to do anything but offer to send me a box so it can be "fixed".
Just got it back for the third time in 18 months and it booted exactly once before failing again. If you know of a 'fix' that would be lovely too. Each time it's gone back they've replaced the motherboard. This time they replaced the CPU too. Funny, I always thought the CPU was on the motherboard.
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Re: HP Pavilion Desktop is a Lemon
I would check the wall socket that you are plugging it into. I'm not a big fan of HP but there has to be a power issue causing this. Are you plugging directly into the wall or a surge protector? Also the CPU is on the motherboard but is easily removed.
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Here's a url where you can see the specs for your PC.
A compatible card would be AGP 8x but bear in mind, you've already got 64Mhz on board graphics built into *********** board. Just search ebay using :- agp 8x graphics card, should give you a good idea of what you're after.
I've looked at the ACER Website and it appears that you should try to boot to SAFE MODE by pressing F8 at boot. If you're able to do so, you should find the ACER eRocovery application in the Programs Menu. This may allow you to recover from a hidden recovery partition, or it may require you to have made a set of recovery discs with the eRecovery Utility that came with the system. If you did not do so, then your only alternative would be to contact ACER and ask if you can purchase a set of recovery CD's.
I've had a lot of luck contacting ACER Corporate at the following phone number and pleading my case for the product owner and gotten great customer service this way, much better than calling the regular support number.
Acer America Corporation
333 West San Carlos Street
San Jose, CA 95110
(408) 533-7700 - Phone
On the back of the power supply there is a 120/220 V AC selector switch.
It's possible that switch got knock on the wrong voltage position.
Pull the power cable.
Move the switch back and forth between the two position.
Make sure you leave the switch in the correct selection.
120v = USA
If you have time,open the case and inspect the RAM module(s) and card(s). They can be un-sitted.
plug in power cord and power on the pc.
if you look inside and the led lights are on in your motherboard it means your motherboard could be fried and not to state the obvious check your front power wire is attached to the inside of your casing power on switch
Click Here to download Spybot Search & Destroy. When the download is complete the set up file should be on your desktop. Click on it to install the program. Check for updates and then scan your computer with it. It should clean up anything that the kids may have gotten into.
this model of PC has an integrated sound card. this means it is located on the motherboard so you can't replace it. this could be a good thing for you since you can install pretty much any PCI sound card that you want. There are cheap ones and very expensive ones available. Depending what you use your PC for even a cheap one will work, such as if you just play CDs, internet radio etc.
The instructions to install a new sound card will be included with your card, but it is one of the simplest things to install. (open case, insert, close case, let windows install drivers.)