Question about Creative Labs ZEN Vision:M Digital Media Player

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Creative Zen Vision M stuck when turning on.

I can turn My Zen on, but when I do, it gets stuck when it says "Zen Vision:M" on the screen. I tried plugging it into my computer, but it says the there's no player connected. I have hit the reset button, but it only popped up the reset menu a couple of times, and even then it gets stuck again when it tries to boot up.

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Rsset it

Posted on Feb 01, 2009

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If it is under warranty, get it replaced. The firmware is corrupted and unless the computer recognises it, you can't restore the firmware. If you can get it to come up to the maintenance menu you may be able to reset the player.

Best wishes

Posted on Jan 31, 2009

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Problem could be the combination of a bug that causes the device to freeze and the battery running out. If...
- the player won't turn on
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Some ideas
  1. First, try a reset: Insert a paperclip into the reset hole at the bottom of the Vision
  2. Or, try running off mains power, not battery (in case you have a dead battery)
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Otherwise, if you have a dead unit, consider returning it to the place of purchase, or contact Creative to get your machine repaired. If the Zen is less than one year old, you should be able to get it repaired under Creative's warranty. For details on how to do this, go to uk.europe.creative.com/support/warranty , or you can call +353 1 4333200.

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what kind of reset hard or soft? let the battery die then recharge that should get it out of that loop its stuck in

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CREATIVE ZEN VISION MZEN VISION M TECHNICAL SUPPORT


read this:
http://www.anythingbutipod.com/forum/showthread.php?t=10960

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