Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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Dyson DC14 Animal Vacuum - terrible loud noise

My dyson is in the shop for the 3rd time this week... I loved the thing when I first got it (Feb 2007), but now I'm beginning to hate it! It started making this horrible loud vibrating noise, which I thought had something to do with the barefloor/carpet setting knob. Called Dyson, and they helped me out the best they could (I was completely impressed with the service representative!) Initially, I was told the suction is soooo strong that it is setting it off. Then, there was possibly a problem with the brush bar. After some finagling, it seemed quiet, but then the same noise started later that some vacuum session. Anyway, my the problem wasn't corrected over the phone, so I took it in to a Dyson service center and the guy told me he already knew the problem. He replaced the clutch (common in this model, I guess?), which I guess engages when you suck up something like a sock, in order to stop the brish bar from spinning. (Funny, I never sucked anything out of the norm up with it!) Anyway, excited to vacuum, I start it up at home and the darn thing is still making the horrendous noise. It's back in the shop again. I don't think it's fixable, and I'm upset that I spent this amount of money on a lemon. Maybe they'll replace it?

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  • Anonymous Jan 03, 2008

    Very noisy dyson animal with what seems like an electric motor brush wear problem with associated odour. Tried to strip but unable to gain access to motor without instructions. J.C.

  • Anonymous Mar 02, 2008

    The loud rough noise was the first sign something was wrong. I cleaned the beater bar, the plastic connector hose for the wand and the filter. Now I don't get any suction out of the wand or the main vacuum. I loved it at first, the powerful suction and all the dirt collected but presently it's left a dirty taste in my mouth.

  • Cndmartin610 Jul 29, 2008

    same problem LOud awful clicking. did you ever find out what is was.

  • Anonymous Aug 01, 2008

    I just called Dyson. $1.99 for the belt (my belt broke) and $35 for the clutch on my 3 year old DC07. That does not include having someone install it. I'm not sure I want to spend that much on it. It certainly doesn't suck, it seems to be only good for rolling up hair on the beater brush. Can anyone recommend a decent vacuum cleaner under $150?

  • tami731 Sep 23, 2008

    have same exact problem with DC07

  • nonicknamehe Oct 20, 2008

    SEPT 30,08 BOUGHT DC14 ,USED 4 TIMES AND NOISE STARTED. INSPECTED ROLLER BRUSH AND FOUND A CRACK AT ONE END. EXCHANGED FOR ANOTHER DC14 AND SAME PROBLEM AFTER 2 USES ONLY THE CRACK DEVELOPED INTO A PIECE OF ROLLER BRUSH BREAKING OFF.

  • Anonymous Dec 18, 2008

    Just bought a new dyson dc14, worked ok on the hardwood floors but once I tried to vacuum the carpet and heard this awful clacking noise. Turned it over and noticed that a piece of the brush was cracked and the brush wasn't spinning. Utterly ridiculous for a brand new machine at this price.

  • vicp1980 Jan 04, 2009

    I bought a DC14  a little over 2 months ago.  Started up with lots of noise.  Found a piece of the brush broken.  Took it out,  started up to see if operable.  Still making noise.  Had to call Dyson who said I might not get it back for a month!?!  No loaners, we have 2 big dogs and no vacuum for a month.  Won't replace the new vacuum with a new one, told me I am stuck with it.  My $70 Red Devil vacuum lasted 3 1/2 years before breaking.  This $400 vacuum lasted 9 weeks.  Just a pricey piece of ****.  

  • Anonymous Jan 28, 2009

    Brand new out of the box, same problem. Very unhappy and am returning it tomorrow.

  • jfeldman41 Feb 01, 2009

    Brand new DC14 makes loud noise when vacuuming carpet.

  • Anonymous Mar 01, 2009

    Same thing, grinding noise on carpet.

  • alyssarb Mar 15, 2009

    I have the same problem! This is my 3rd one since December!!! it was a Christmas gift from my parents (they have one too) and right out of the box the first 1 made a loud noise and we noticed the brush cracked. The 2nd one was cracked and never unwrapped so we exchanged for the 3rd one which was fine until today when it started making noise, turned it over and sure enough it CRACKED! Dyson must know by now there is a defect with this model!!! going to try to return for a new one WAY TOO MUCH $$ TO HAVE REPAIRED WITH ONLY 2MONTHES OF USE!!

  • Anonymous Apr 04, 2009

    I have one golden retriever and his hair gets under and around the belt. Dyson says there is no way to fix this problem - they see it all the time with long hari dogs or people. Keep cleaning it. They did offer me another vacuum and told me take the DC14 cuz the gears are enclosed and the hair can't get on them. But I am out the cost difference. Why market it as a pet vacuum when it cant handle one pet. Will never buy a dyson again.

  • Anonymous May 17, 2009

    yea a common things with these peices of ****. mine wouldnt stop so i brought it to he warrenty 4 or 5 times they said they fixed it. but turns out wen i get home its still messed up. never ever buying dyson again!!!

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What I found was that it is the roller brush. If you are willing to get a little dirty and do it yourself, there is the roller brush that most likely needs to be cleaned. After a little tinkering of my own, the roller brush can be slipped out or just shift it out of place to clean it. There are two ends to the roller brush and the brush itself. Of you twist the two ends until the come apart you would probably find a lot of hair and other long strand items wrapped around the rod that goes through the brush. Once you clean that out it should work like new. If that does not work then it is probably the clutch which is what the belt around the roller brush is connected to. Hope this helps, it is a simple solution.

Posted on May 22, 2009

  • SusanOutten Aug 20, 2011

    Pulling the ends off did it! Toy fluff and hair was impeding movement and even fuzing together!

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We had the same horrid noise made by our Dyson multiple times. First, we emptied the canister, turned it back on, noise still there. Next, we cut the hair off of the brush because lots of times it gets all twisted around (thanks to our two daughters). Turned the vacuum back on, the noise was still there. Every other time we heard the noise these two things fixed it but not today. We started experimenting taking parts of it apart to see if anything was stuck even though nothing out of the ordinary was vacuumed up. Nothing there either. Finally, we completely removed the brush bar from the entire vacuum. It was not spinning too easily. We thought maybe hair was stuck in the end parts. By luck, we pulled on the ends of the brush bar and they came off. Hair was wrapped more than an inch thick around the center rotating rod that goes through the brush part. As soon as we removed all of the hair and dust trapped in this small part the vacuum ran perfectly like a brand new, four year old Dyson DC14 vacuum. Hope this helps anyone else who is stuck listening to the horrid noise. :)

Posted on Dec 24, 2010

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  • James Gilzow
    James Gilzow Feb 17, 2014

    This was the perfect fix for my problem. Thanks for sharing it!

  • kristie lewis
    kristie lewis Apr 05, 2015

    What are the ends you pull off. Is there a photo

  • Pieter Vleeshouwers May 05, 2016

    Exactly The same thing has a kirby Generation series vaccuum on the shaft where the belt is for the brush even exacly the same if long hairs are sucked up.bad noise sometimes and even no suction power after a while the motor rotate in a too high level, its liked its clogged

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I had the same problem with my DC14 that was only months old. What I found was the beater bar was covered with hair. I removed the cover and cut out the hair as the owner’s manual said. That did not solve the problem.
After further investigation I found that the belt was tracking to one side, there was hair under it. I cleaned that hair and also found out that on each side of the belt chamber there are small protrusions that ride on the beater bar. The bar was not centered over them and they were causing the clutch to slip. Once I positioned the bar correctly and removed the hair from under the belt all worked wonderfully.
Moral of the story, clean the hair from the brush and under the belt and make sure the bar is positioned in the vacuum properly and turns easily.

Posted on Sep 27, 2008

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I found quite a bit of debris inside the "bearings" at the ends of the brush. On my unit they aren't really bearings, just plastic sleaves that slide into a "barrel". One was so bad that it chewed away at the plastic and that was causing the brush to bind, resulting in the loud ratcheting sound.

The end pieces just slid off a metal shaft inside the brush.It wasn't neccessary to remove the belt to do this.

Posted on Nov 28, 2009

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After reading a ton of forums I thought it was the clutch assembly. Got a new one on eBay for a great price. Somewhat hard to replace, but thanks to this YouTube video, I was able to get it in: http://www.ezvacuum.com/dyson-dc07dc14-clutch-assembly-90025204-genuine-p-1636.html

HOWEVER this did not resolve the issue. I realized the beater bar was not spinning or was slipping. I thought I cleaned it all out but realized you need to take it apart and pop the end cap out and clean the INSIDE of the beater bar. I additionally sprayed WD40 in there.

It spins great now and in the end I think that's all I had to do was clean out the cat hair build up inside the beater bar. But now I have a new clutch & belts too. Hopefully won't have issues anytime soon.

Posted on Dec 22, 2009

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For FREE online instructions to replace the belts or the clutch, with photos, please go to http://www.sparesaver.com/technical_advice/Hints_Tips/DC14_Hints_and_Tips/DC14_Hints_Tips_index.htm

Posted on Aug 15, 2007

  • Nick Saitch Oct 28, 2011

    Hi, just had same prob with my dc14, i took the beater bar out, pulled the ends off, cleaned and oiled and put it back... minimum effort no money spent and now no noise.
    PLEASE TRY THIS BEFORE WASTING MONEY ON REPAIRS. Nick S

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Hi. Im not convinced the clutch has been replaced you should have asked fot the old clutch unit. Over the years I have replaced hundreds of clutch units & once new one is fitted they are perfect for years. I have never had one returned with a complaint. Your problem will definately be the clutch unit what has probably happened is either the clutch plates are warn, or the 3 balls in the clutch have warn a large grove in there fixing plate or the plastic hub that the brush roller to clutch belts runs on has melted this hub melting is the most common of all clutch faults. There are no spares available for repairing the clutch other than the motor to clutch belt & the clutch to brush belt. Im sorry to say you need a new clutch unit If you are A UK resident they are easy to source. Im not sure about any other country price in UK is approx £15.00 I have looked at the free site that shows how to fit clutch not very impressed you dont need any special tools to do this other than torx t15 screwdriver. I keep manuals which cover clutch replacing & fitting both clutch belts take a look. http://dysonmanuals.inc.io

Posted on Sep 14, 2007

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Check to see if the bearing went in one of the gray caps on the end of brush assembly

Posted on May 26, 2009

  • clickerboy Dec 24, 2010

    We had the same horrid noise made by our Dyson multiple times. First, we emptied the canister, turned it back on, noise still there. Next, we cut the hair off of the brush because lots of times it gets all twisted around (thanks to our two daughters). Turned the vacuum back on, the noise was still there. Every other time we heard the noise these two things fixed it but not today. We started experimenting taking parts of it apart to see if anything was stuck even though nothing out of the ordinary was vacuumed up. Nothing there either. Finally, we completely removed the brush bar from the entire vacuum. It was not spinning too easily. We thought maybe hair was stuck in the end parts. By luck, we pulled on the ends of the brush bar and they came off. Hair was wrapped more than an inch thick around the center rotating rod that goes through the brush part. As soon as we removed all of the hair and dust trapped in this small part the vacuum ran perfectly like a brand new, four year old Dyson DC14 vacuum. Hope this helps anyone else who is stuck listening to the horrid noise. :)

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Identified the problem on my DC14, 4 years 11 months old. The brush sits on a metal rod with two reasonably high quality sealed bearings. The rod under the bearing on the side of the drive belt had been worn away - the rod at that point is now perhaps half(!!) the diameter it used to be. Clearly, the pressure of the drive band has created extra wear on the rod and so now every now and again it gets into a position where the rod is not sitting on the bearing but rattling around. Temporary fix, large daub of grease. Permanent fix, new brush.

Dyson DC14 Animal Vacuum - terrible loud noise - 1_14_2013_12_23_43_pm.jpg

Posted on Jan 09, 2013

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The brush bar broke on our Dyson DC14. We ordered a new one and installed it and immediately had the loud rattling noise when the carpet setting (brush) was engaged. I read the above suggestions and decided to clean and grease the inside metal rod of the brush bar unit. After taking the brush bar apart, I cleaned it with some penetrating oil (WD40) and a rag. Then I applied some automotive grease to the rod and worked it inside the brush bar unit. I then wiped away any excess grease, reassembled and put the brush bar back in the vacuum. The noise was immediately reduced and after running the vacuum a little longer the noise was reduced to essentially nothing.


Note: Do not use too much grease. Excess grease may end up being flung from the brush bar during operation and stain your carpet.

Posted on Oct 16, 2012

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How do you fix a belt from the brush unit to the clutch on a Dyson DC14 animal

Posted on May 26, 2010

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Purchased mine at Costco. Unpacked the thing and found that nearly all of my carpets made the clutch racket. Took the thing back and got a new one, same thing happened. I had an older DC07, never had the problem unless a sock got sucked up. Don't buy Dyson

Posted on Mar 29, 2010

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Dyson clutch machines have a very bad beater bar design. The bearings have nothing to hold them in and no form of glue holds them in and once a bearing falls out of position it starts grinding and jolting and will result in either burning the belt and melting the clutch and roller it's self or the clutch ball bearings could melt into the plastic that houses them .
All I recommend is if you want a dyson clutch series glue the bearings into the roller barrel and it will help do this every 8 months and it should last a very long time . Or just by a clutch less dyson and you will be a lot happier. Richard :)

Posted on Feb 22, 2011

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Purchased my first Dyson today. A D14 @ Target in Thousand Oaks, CA. Appears to be same problem as above, makes loud "grinding" or "rattling" noise on carpet setting. Wonder what the failure rate is? Will exchange for another, give em one more chance.

Posted on Sep 07, 2010

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I called them and had a new beater bar sent out when the one on the DC14 cracked and started making a loud noise. Because of the number of animals we have I had to get another one immediately while we waited for the part. We got the DC17. I would never have anything else. As with anything crappy can happen but I used mine, the kids and husband used it and we have had it for 3 years. I think. People come in my home and honsetly don't know we have so many pets...11 cats...2 dogs...6 birds...and a guinea pig. They work too well to trust anything else. At the end of the day the noise could be the beater bar as with mine. We could not tell initially that it was cracked. But they are under warranty for five years. We had never registered ours prior to calling about this. They were great.

Posted on Oct 28, 2008

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Hi, it's Jim from Crucial Vacuum!

Don't give up on your Dyson yet! Often times it's a quick fix rather than spending a lot of money on a new vacuum or even bringing it to a repair shop. Most of the time if you're experiencing a loud noise it's due to your belt and brush roll. Good news is cleaning these parts and replacing them is simple and easy.

Removing obstructions and cleaning dirt and debris collected over time should allow the vacuum to operate quieter. Turn your vacuum upside down and cut away any obstructions, such as string, hair or rubber bands, from the brush roller. Wipe the brush roller and belt with a damp rag to remove any dirt and allow them to air-dry. Any noticeable difference now once it's dried and turned on?

Should you need any replacement parts for your Dyson in the future please feel free to order direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

Check out our lineup of Dyson replacement parts at the below link.

http://www.crucialvacuum.com/dyson.html?limit=all

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Posted on Nov 03, 2014

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I Replcaed the clutch followed instructions on you tube worked perfectly. When I ran my vacuum the brush wast spinning, checked this forums out and tried cleaning out the metal drive gear inside the brush housing. Now works perfectly. 8 yr old dyson. Cost 43.00 to order parts and fix myself......DIY

Posted on Mar 31, 2013

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I, too, replaced the clutch, cleaned the beater bar, removed the plastic caps (removed a decent amount of hidden hair), lubricated the rod that passes through the center of the brush unit, but the grinding sound persisted! I thought the brush was spinning freely (manually) but one of the BALL BEARING units had been frozen, (found on the inside of each side of the brush unit and can be removed by quickly sliding the rod into place). I flushed the bearing unit clean with WD40, while turning the outer ring and holding the center ring stationary. My 11 year-old Dyson DC07 runs as good as new!

Posted on Dec 19, 2012

  • Bill Marshall
    Bill Marshall Feb 17, 2017

    Worked brilliantly. The vac was unusable from the noise before.

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This could be a few things. Possibly the belt or the motor. You can find a great selection of vacuum cleaner parts at evacuumstore to fix this Dyson.

Posted on Nov 29, 2011

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SOURCE: Dyson DC14 Animal Vacuum - terrible loud noise

The idea of cleaning off the small metal drive gear inside the brush housing worked great for me! My vacuum is so quiet now. =)

Posted on Mar 22, 2010

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