Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum
My dyson is in the shop for the 3rd time this week... I loved the thing when I first got it (Feb 2007), but now I'm beginning to hate it! It started making this horrible loud vibrating noise, which I thought had something to do with the barefloor/carpet setting knob. Called Dyson, and they helped me out the best they could (I was completely impressed with the service representative!) Initially, I was told the suction is soooo strong that it is setting it off. Then, there was possibly a problem with the brush bar. After some finagling, it seemed quiet, but then the same noise started later that some vacuum session. Anyway, my the problem wasn't corrected over the phone, so I took it in to a Dyson service center and the guy told me he already knew the problem. He replaced the clutch (common in this model, I guess?), which I guess engages when you suck up something like a sock, in order to stop the brish bar from spinning. (Funny, I never sucked anything out of the norm up with it!) Anyway, excited to vacuum, I start it up at home and the darn thing is still making the horrendous noise. It's back in the shop again. I don't think it's fixable, and I'm upset that I spent this amount of money on a lemon. Maybe they'll replace it?
What I found was that it is the roller brush. If you are willing to get a little dirty and do it yourself, there is the roller brush that most likely needs to be cleaned. After a little tinkering of my own, the roller brush can be slipped out or just shift it out of place to clean it. There are two ends to the roller brush and the brush itself. Of you twist the two ends until the come apart you would probably find a lot of hair and other long strand items wrapped around the rod that goes through the brush. Once you clean that out it should work like new. If that does not work then it is probably the clutch which is what the belt around the roller brush is connected to. Hope this helps, it is a simple solution.
Posted on May 22, 2009
We had the same horrid noise made by our Dyson multiple times. First, we emptied the canister, turned it back on, noise still there. Next, we cut the hair off of the brush because lots of times it gets all twisted around (thanks to our two daughters). Turned the vacuum back on, the noise was still there. Every other time we heard the noise these two things fixed it but not today. We started experimenting taking parts of it apart to see if anything was stuck even though nothing out of the ordinary was vacuumed up. Nothing there either. Finally, we completely removed the brush bar from the entire vacuum. It was not spinning too easily. We thought maybe hair was stuck in the end parts. By luck, we pulled on the ends of the brush bar and they came off. Hair was wrapped more than an inch thick around the center rotating rod that goes through the brush part. As soon as we removed all of the hair and dust trapped in this small part the vacuum ran perfectly like a brand new, four year old Dyson DC14 vacuum. Hope this helps anyone else who is stuck listening to the horrid noise. :)
Posted on Dec 24, 2010
I had the same problem with my DC14 that was only months old. What I found was the beater bar was covered with hair. I removed the cover and cut out the hair as the owner’s manual said. That did not solve the problem.
After further investigation I found that the belt was tracking to one side, there was hair under it. I cleaned that hair and also found out that on each side of the belt chamber there are small protrusions that ride on the beater bar. The bar was not centered over them and they were causing the clutch to slip. Once I positioned the bar correctly and removed the hair from under the belt all worked wonderfully.
Moral of the story, clean the hair from the brush and under the belt and make sure the bar is positioned in the vacuum properly and turns easily.
Posted on Sep 27, 2008
I found quite a bit of debris inside the "bearings" at the ends of the brush. On my unit they aren't really bearings, just plastic sleaves that slide into a "barrel". One was so bad that it chewed away at the plastic and that was causing the brush to bind, resulting in the loud ratcheting sound.
The end pieces just slid off a metal shaft inside the brush.It wasn't neccessary to remove the belt to do this.
Posted on Nov 28, 2009
After reading a ton of forums I thought it was the clutch assembly. Got a new one on eBay for a great price. Somewhat hard to replace, but thanks to this YouTube video, I was able to get it in: http://www.ezvacuum.com/dyson-dc07dc14-clutch-assembly-90025204-genuine-p-1636.html
HOWEVER this did not resolve the issue. I realized the beater bar was not spinning or was slipping. I thought I cleaned it all out but realized you need to take it apart and pop the end cap out and clean the INSIDE of the beater bar. I additionally sprayed WD40 in there.
It spins great now and in the end I think that's all I had to do was clean out the cat hair build up inside the beater bar. But now I have a new clutch & belts too. Hopefully won't have issues anytime soon.
Posted on Dec 22, 2009
Hi. Im not convinced the clutch has been replaced you should have asked fot the old clutch unit. Over the years I have replaced hundreds of clutch units & once new one is fitted they are perfect for years. I have never had one returned with a complaint. Your problem will definately be the clutch unit what has probably happened is either the clutch plates are warn, or the 3 balls in the clutch have warn a large grove in there fixing plate or the plastic hub that the brush roller to clutch belts runs on has melted this hub melting is the most common of all clutch faults. There are no spares available for repairing the clutch other than the motor to clutch belt & the clutch to brush belt. Im sorry to say you need a new clutch unit If you are A UK resident they are easy to source. Im not sure about any other country price in UK is approx £15.00 I have looked at the free site that shows how to fit clutch not very impressed you dont need any special tools to do this other than torx t15 screwdriver. I keep manuals which cover clutch replacing & fitting both clutch belts take a look. http://dysonmanuals.inc.io
Posted on Sep 14, 2007
Identified the problem on my DC14, 4 years 11 months old. The brush sits on a metal rod with two reasonably high quality sealed bearings. The rod under the bearing on the side of the drive belt had been worn away - the rod at that point is now perhaps half(!!) the diameter it used to be. Clearly, the pressure of the drive band has created extra wear on the rod and so now every now and again it gets into a position where the rod is not sitting on the bearing but rattling around. Temporary fix, large daub of grease. Permanent fix, new brush.
Posted on Jan 09, 2013
The brush bar broke on our Dyson DC14. We ordered a new one and installed it and immediately had the loud rattling noise when the carpet setting (brush) was engaged. I read the above suggestions and decided to clean and grease the inside metal rod of the brush bar unit. After taking the brush bar apart, I cleaned it with some penetrating oil (WD40) and a rag. Then I applied some automotive grease to the rod and worked it inside the brush bar unit. I then wiped away any excess grease, reassembled and put the brush bar back in the vacuum. The noise was immediately reduced and after running the vacuum a little longer the noise was reduced to essentially nothing.
Note: Do not use too much grease. Excess grease may end up being flung from the brush bar during operation and stain your carpet.
Posted on Oct 16, 2012
How do you fix a belt from the brush unit to the clutch on a Dyson DC14 animal
Posted on May 26, 2010
Purchased mine at Costco. Unpacked the thing and found that nearly all of my carpets made the clutch racket. Took the thing back and got a new one, same thing happened. I had an older DC07, never had the problem unless a sock got sucked up. Don't buy Dyson
Posted on Mar 29, 2010
Dyson clutch machines have a very bad beater bar design. The bearings have nothing to hold them in and no form of glue holds them in and once a bearing falls out of position it starts grinding and jolting and will result in either burning the belt and melting the clutch and roller it's self or the clutch ball bearings could melt into the plastic that houses them .
All I recommend is if you want a dyson clutch series glue the bearings into the roller barrel and it will help do this every 8 months and it should last a very long time . Or just by a clutch less dyson and you will be a lot happier. Richard :)
Posted on Feb 22, 2011
Purchased my first Dyson today. A D14 @ Target in Thousand Oaks, CA. Appears to be same problem as above, makes loud "grinding" or "rattling" noise on carpet setting. Wonder what the failure rate is? Will exchange for another, give em one more chance.
Posted on Sep 07, 2010
I called them and had a new beater bar sent out when the one on the DC14 cracked and started making a loud noise. Because of the number of animals we have I had to get another one immediately while we waited for the part. We got the DC17. I would never have anything else. As with anything crappy can happen but I used mine, the kids and husband used it and we have had it for 3 years. I think. People come in my home and honsetly don't know we have so many pets...11 cats...2 dogs...6 birds...and a guinea pig. They work too well to trust anything else. At the end of the day the noise could be the beater bar as with mine. We could not tell initially that it was cracked. But they are under warranty for five years. We had never registered ours prior to calling about this. They were great.
Posted on Oct 28, 2008
Hi, it's Jim from Crucial Vacuum!
Don't give up on your Dyson yet! Often times it's a quick fix rather than spending a lot of money on a new vacuum or even bringing it to a repair shop. Most of the time if you're experiencing a loud noise it's due to your belt and brush roll. Good news is cleaning these parts and replacing them is simple and easy.
Removing obstructions and cleaning dirt and debris collected over time should allow the vacuum to operate quieter. Turn your vacuum upside down and cut away any obstructions, such as string, hair or rubber bands, from the brush roller. Wipe the brush roller and belt with a damp rag to remove any dirt and allow them to air-dry. Any noticeable difference now once it's dried and turned on?
Should you need any replacement parts for your Dyson in the future please feel free to order direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
Check out our lineup of Dyson replacement parts at the below link.
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
Crucial Vacuum Customer Care
Posted on Nov 03, 2014
I Replcaed the clutch followed instructions on you tube worked perfectly. When I ran my vacuum the brush wast spinning, checked this forums out and tried cleaning out the metal drive gear inside the brush housing. Now works perfectly. 8 yr old dyson. Cost 43.00 to order parts and fix myself......DIY
Posted on Mar 31, 2013
I, too, replaced the clutch, cleaned the beater bar, removed the plastic caps (removed a decent amount of hidden hair), lubricated the rod that passes through the center of the brush unit, but the grinding sound persisted! I thought the brush was spinning freely (manually) but one of the BALL BEARING units had been frozen, (found on the inside of each side of the brush unit and can be removed by quickly sliding the rod into place). I flushed the bearing unit clean with WD40, while turning the outer ring and holding the center ring stationary. My 11 year-old Dyson DC07 runs as good as new!
Posted on Dec 19, 2012
The idea of cleaning off the small metal drive gear inside the brush housing worked great for me! My vacuum is so quiet now. =)
Posted on Mar 22, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jul 07, 2014 | Dyson DC14 Animal Bagless Upright Cyclonic...
Jul 02, 2014 | Dyson DC14 Animal Bagless Upright Cyclonic...
Nov 30, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...
Jan 09, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...
Dec 26, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...
Sep 01, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...
Aug 05, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...
Jul 03, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...
Mar 01, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...
44,000 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: