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You can try retail stores such as BestBuy/Radio Shack. Or you can order a new one from the manufacturer. Although first try rubbing the suction cup down with rubbing alcohol to clean it and try it then.
If the end of the cradle has a ball,and the cup has a round part, just push the ball in, yes it does go in hard but should be ok. If it makes you feel more comfortable, you can put a drop of water on ball and wipe it around, once it dries, it wont slop around.
first ensure that the surface you are mounting to is clean use rubbing alcohol also make sure dis surface and suction cup are cleaned. remove sticker sticker peal from sticker on underside of disc place disc on cleaned dash surface. then place mounting cup onto disk this should hold quite well if not i would recommend getting the hard plastic type velcro and attaching to dis and suction cup that works well for me
Put a drop of dishwashing detergent and a few drops of water on the rubber and distribute it evenly before You mount it to the windshield. This mixture enhances the suction power and keeps the rubber soft. Repeat after 3-4 months! If You don't like the look of it on the outside of the window, put a smiley sticker on it! :-)