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If you can disconnect the hose and feel vacuum at the hose connector, that indicates that the hose is plugged. Disconnect both ends of the hose and hold the hose over a plastic garbage band to ketch debris and shove a broom handle through the hose to dislodge any obstruction. Reconnect the hose and test for vacuum.
A common issue with vacuum's not sucking is that they are blocked. Make sure that the hoses and air passages are not blocked. Use a coat hanger as a clean out tool. You may have to disassemble your vacuum to clean it out.
If fluid drains out through the bottom of the machine, rather than through the brushes, you most likely have a leak in the quick disconnect valve. ( part # 43523004, msrp $4.99 ) This is the small valve that the end of the hose connector snaps on to. If this is the problem, it will also leak when doing normal rug shampooing. This is a somewhat common problem with this machine. The valve will need replacement.
disconnect the hose where it goes into the base and see if you have suction there.if you don't then your intake hose is clogged.thats the hose that your long stretch hose connects to.take a coat hanger and bend the tip so the end is rounded.work it down into the intake hose at the bottom and try to push the clog out through the bottom.make sure your filters are clean and the bag isn't full. please leave feedback
I have the same vacuum - it's a clog in the brush area, or where the hose connects to the base. Unhook the hose, like you're going to use a tool. Lay the vacuum flat, so you can stick something in the plastic tube (at the base where you disconnected the hose) without the awkward angle. I use a dryer vent cleaner, but you could probably use a wire hanger. Push through until it comes out through the brush area...should fix your problem.
I just discovered that if you remove the dust cup, lay the vaccum back, reach up inside above the dust cup area, there is a yellow piece that can be removed (twist it and it comes out.) I found that there were GOBS of lint and pet hair stuck inside there. We removed all of that and the vacuum works great again!