Question about Microsoft Windows XP Home Edition

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Re-Installing Windows XP in "Repair" Mode... DVD Combo Drive Issue

My computer recently started locking up within a minute of booting up. I tried fixing the proglem by booting into "safe mode" and then choosing a Restore Point to a couple months in the past. This did not resolve the issue. In fact, it caused a new issue. After rebooting, a Nero Check box popped up and informed me of some DVD drive issue that it needs to fix, by rebooting. So I did, but it did not fix it. I noticed in Device Manager that my DVD drive was not working properly (the yellow question mark next to the drive). So I booted again into Safe Mode because that is the only way I could boot up without locking up. Then I uninstalled Nero. But the DVD drive still had the yellow question mark in Device Manager. At this point, I SHOULD HAVE tried to resolve that issue, but I decided to use my Windows XP SP2 disk to re-install windows and try the "Repair" mode to refresh my windows installation, hoping that would resolve the issue. It booted fine, from the windows cd and started the repair. About 20 minutes into the installation, it said that it needed to reboot in order to continue to the next step. Now this is where my situation got worse. It rebooted and asked me to insert my windows cd, but now it won't recognize the cd cause of the previous DVD device issue. So I am stuck. I can reboot my computer all day long and it will not get out of the Windows Setup. It is basically in the middle of a windows repair installation, with a dead dvd/cd drive and can't move on to the next step in the repair installation sequence. HELP.... I called microsoft, but they were of no help. They told me to call a hardware technician to fix the dvd/cd drive. Then they will help me after that. But I think there is a way that I can do this myself. --- When I am in the windows setup screen, which asks for me to insert the windows cd, I can press Shift-F10 and get to a command prompt. So I think I can work from there to resolve the dvd/cd drive issue. I just don't know how. I figure I can download a device driver from the dvd manufacturer's website and put that on my thumb drive then from there I can xcopy it to my c:drive and get my dvd/cd drive working. Is that possible? If so, where do I copy the file to? Or is there a way to access my windows registry and manually edit it to resolve the issue? I've heard about regedit.... can I use that? --- What should I do next? Any help is appreciated... Thank you.

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  • Aaron Dore Jul 31, 2007

    Thanks Noggin... sorry it took so long for me to reply.

    I have two DVD-RW drives. Both are non-operational (driver issues). I mentioned the ASUS DRW-1608P2 and the other is a NEC ND-3520A.

    My motherboard is a Chaintech. The numbers on the board are M101 431.

    Does this help you?

  • Aaron Dore Aug 06, 2007

    SOLUTION: I solved the problem by re-installing a "fresh copy" of Windows and reloading my drivers and programs, etc.

    Aaron

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It looks as if the dvd drive is the problem, or the ide channel connector that the dvd drive is connected to, because rom drives will work without anything other than the standard firmware that is built in. you can try connecting the dvd drive to the same ide cable from the motherboard that your hard drive is connected to ensuring you set the dvd drive to 'Slave' as the hard drive will be 'Master'. If you have a SATA (flat thin red cable) and not an IDE (flat wide grey cable) hard drive then just try the dvd drive in another ide connector there will be two on the board IDE1 and IDE2 or IDE0 and IDE1. If you still have no dvd rom access then the hardware (drive) itself may be faulty and replacing it will solve the problem costing around $60 to replace and very simple to fit.

Posted on Jul 30, 2007

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What Motherboard do you have? What DVD drive do you have? It sounds like the best thing to do would be to clear your CMOS and start from scratch. This should resolve any driver/windows/bios related issues with your drive, and allow you to install windows as normal. There is always the possibility that there is actually a hardware fault with your dvd drive - do you only have the one connected, or do you have a second drive. Please post back with your motherboard details (easiest way to find this if you don't know is to open the PC case up, and read it off the board itself - usually will be printed in quite large letters, often between two of the expansion slots - and should be something like "P5LD2" or "2e6av2" or similar) The method to clear your CMOS will depend on the type of motherboard - it is not a complicated job although on some boards it can be a bit fiddly. You need to be competent enough to work inside the pc case without damaging anything. Hope this helps :) Waiting for your details.

Posted on Jul 30, 2007

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