Question about Quinny ZAPP Stroller

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Quinny Zapp crossbar snapped

Hi the crossbar of my Zapp has snapped at one end on the plastic join, can I get another piece to repair?

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  • miabo Nov 02, 2007

    crossbar snap at one end

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1 Answer

Contact Consumer Relations at 1-800-951-4113 or email them at consumer@quinny-us.com. The customer service represenatives should be able to help you.

Posted on Jul 31, 2007

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Posted on Jan 02, 2017

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1 Answer

Does Quinny carrycot bt042 goes with Quinny stroller zapp Xtra ?


Hi Yeska

No the Quinny Zapp / Quinny Zapp Xtra chassis is not suitable to use with a carrycot. Due to the lightweight and short wheel based nature of the Zapp / Zapp Xtra chassis design the use of a carrycot is dangerous as it may cause instability / tipping.

The Quinny Zapp / Quinny Zapp Xtra chassis can be used with a Maxi Cosi Pebble or Maxi Cosi CabrioFix carseat but not a carrycot.

Nov 27, 2013 | Baby Gear

1 Answer

Grey button used to take seat off quinny zapp xtra has snapped, can this be repaired?


Hi

No the grey recline / remove button is not something that can be repaired.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection and as they're unable to repair, a replacement will be supplied under warranty.

If you're in the UK and the product is over 2 years old or you no longer have proof of purchase a replacement Zapp Xtra seat unit can be purchased from your local Quinny retailer RRP 125GBP


If you're outside the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Feb 16, 2013 | Quinny Zapp Xtra Travel System Stroller

1 Answer

Quinny pushchair broken crossbar near handles


Hi,

From this description you have a Quinny Zapp (or Zapp Xtra) and it is the hand grip connection bar which has broken.
As this part is attached with rivets it is considered a Level 3 repair, which means the chassis would need to come in for our engineers to provide inspection / repair work required.
If you're in the UK and the product is under 2 years old please contact your retailer with proof of purchase and they will make arrangements for it to be sent to the engineers under warranty terms and conditions.
If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer service department on 01284 413 141 Mon-Fri 8.30-4.30 (Excluding Bank Holidays) to book in for chargeable inspection / repair work. Charges start at 39.99GBP for a single repair.
If you're not in the UK please visit www.quinny.com and select the country you're in, then use the Contact Us tab on the right hand side for customer service assistance in your country.

Dec 05, 2012 | Quinny Zapp Baby Gear

1 Answer

Quinny zapp xtra hood, would it fit the old quinny zapp


Hi

The Quinny Zapp Xtra sun canopy is part of the seat fabric so it cannot be removed to be fitted as a seperate item onto the standard Quinny Zapp.

Sep 11, 2012 | Quinny ZAPP Stroller

1 Answer

I have a quinny zapp xtra in curious colours and the rod in the sun visor hood has snapped, can this be fixed as dorel customer services say i need to buy a whole new seat unit but as it is a limited...


Hi

As the UK distributors of Quinny products we have no known way of repairing this product. You have been correctly advised that the seat unit will need to be replaced, and as Q Design Curious Colours was Limited Edition it is no longer available.

Sep 06, 2012 | Quinny Zapp Xtra Travel System Stroller...

1 Answer

Can a quinny extra seat fit a quinny zapp


Hi

Yes the Quinny Zapp Xtra seat unit can be purchased as an accessory from your local Quinny retailer and fitted to a standard Zapp chassis. You will need to remove the standard Zapp fabric from the chassis.

Aug 15, 2012 | Quinny ZAPP Stroller

1 Answer

Quinny zapp handle bar is damage can I replace this and how ?


Hi

There are holes on the underside of the Quinny Zapp handlegrips which are tunnels where the screws are holding the plastic onto the chassis.

If you're concerned there is an issue and want to replace and you're in the UK please contact customer care on 01284 413 141 Mon-Thur 8.30-6.30 / Fri 8.30-4.30 (Excluding Bank Holidays)

If you're outside of the UK please visit www.quinny.com and select the country you're in, then use the "Contact Us" tab on the right side of the screen to contact the customer care team for your country.

May 25, 2012 | Quinny ZAPP Stroller

1 Answer

Can i replace the upper lock on my quinny zapp stroller?


Hi

The hand grip connection bar on the Quinny Zapp can be replaced but it is fitted with pop rivets so it is listed as a Level 3 repair, which means the chassis needs to be sent to our engineers for the repair to take place.

Which country are you in?

May 07, 2012 | Quinny ZAPP Stroller

1 Answer

The joining piece to the handle has snapped can this be repaired?


Hi,

Yes, this can be repaired but would need to be returned to the supplier. I would suggest that you contact the retailer where this was purchased for advice. Either that, or contact the suppliers at www.quinny.com

Hope that helps.

Sep 02, 2011 | Quinny ZAPP Stroller

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