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Sony DVD RW DW-31A stopped writing and not recognising CD in tray

Medion PC with Sony DVD RW DW-Q31A writer and DVD ROM DDU1615 internal drives.
Stopped in middle of burning music to same type/batch CD used just prior. Message asks for "Insert empty disc to write to. Medium in drive:Unknown. Medium required by compilation CD-R/RW" (which is type used.)
This followed by: "DRM: DRM burn session terminated" and "DRM: Closing entire DM handling. Bye." which I assume is where i "cancel" the burn process when it fails. Same thing each time attempted with Nero or Windows Media or itunes s/ware.

PC support said reinstall windows to factory setting and then reinstall all software. Must be easier solution to that. Any ideas please??

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  • jimmy2fish Mar 14, 2009

    No, not doing a disc copy, just selected tracks already stored on hard drive from itunes to CD.

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Are u copying the disc on the fly i mean directly from dvd rom to dvd rw it sometimes generate this error when reading drive stops giving data due to some error and suddenly bcoz of that the writing drive leavve the session un closed and give an error the solution is first copy ur disc on the hard drive and then copy it on another disc on the fly copying is not safe otherwise also try this

pls try to clean the lens of the drive as follows

due to dusty environment and excessive use lens gets dusty and then have problems in reading or writing dvd 's and cd's

open the dvd tray u can see that shiny eye like thing try cleaning th lens gently in round movement with a tissue paper or very soft cloth used to clean lcd screens or cotton bud good quality see if it works , other wise ur DVD drive lens got weak from use now adays service centers are getting tons of them everyday for replacements

u can try that software thing as well but i dont think it will solve ur problem

pls do rate me FIXYA if i fixed what u wanted

Posted on Mar 11, 2009

  • Shoaib Rais
    Shoaib Rais Mar 14, 2009

    my friend u can always ask for more help b4 rating someone in appropriate , who has spend time to trouble shoot the problems u are facing free of charge , the error u provided comes when there is some hardware problem like weak lens or something or there is an issue in dvd drive hardware

    re installing the OS wont help u in this case , ur rating does not allow me to carry on further with u

    be courteous when getting help these ratings affect us

    regards


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Posted on Jan 02, 2017

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