Hi,
The full version All-in-one software need to be installed to scan.
However, you haven't informed anything about the version of operating system that is installed in your computer. However, please follow the below given instructions to scan.
For XP:
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Place a document on the scanner glass and check if the USB cable is connected to the computer correctly.
Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.
2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.
3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.
For Windows 2000/Me/98
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Place a document on the scanner glass and check if the USB cable is connected to the computer correctly.
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.
2.Click Start then Click Programs then Click Accessories then Click Imaging.
3.From the Imaging application, click File, and then click Select Device.
4.Select the HP all-in-one device from the TWAIN source list.
5.Click File, and then Acquire Image.
For Vista:
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Place a document on the scanner glass and check if the USB cable is connected to the computer correctly.
Scanning with Paint:
1. Click Windows.
2. Click All Programs.
3. Click Accessories.
4. Click Paint.
5. Click File and then click From Scanner or Camera.
6. Click Scan.
You can use all the above given instructions to scan.
If the full version All-in-one software is installed, please follow the instructions from the below article to get the issue resolved.
Here is the web document:
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http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=bpu04515
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Just copy and paste the entire link into the Internet browser's address bar and press enter.
Hope the above information will be helpfull.
Wish you good luck!
Regards,
Lawrence
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