I don't know anything about cell phones. I have an at&t sony ericsson that when I have had for several years. I turned it on and it says Inactive Smart Chip. I don't even know where or what that is. Help!
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If your phone is a Cingular or AT&T branded Sony Ericsson Z525 and your Smart chip is from another cell company, you might have to get your phone unlocked. If it is from another AT&T phone, it should fit right in and power up. I know this might sound dumb, but always be sure the words "smartchip" are facing out with the little corner notch on the chip in the upper left when looking at the back of the phone. Hope this helps. -Mike
The first thing to try is cleaning the contacts for the smart chip, on the phone and the chip itself. Use a little rubbing alcohol on cotton buds and be careful you don't bend the contacts in the phone. If that doesn't remedy the problem, get your service provider to give you a new chip. They should be willing to give you one for free. If that doesn't fix it, then it is probably a phone problem. You may go to your service provider or any nearest mobile phone repair shop to have it fixed. You may also have the phone replaced if your budget allows it.
You have to insert the smart card all the way in on these phones. You can use a pen cap or something to push it all the way in there until it goes all the way in and click and stays there. Then it will not say " insert smart chip" anymore.