Question about HP PL4245N 42 in. HD-Ready Plasma Television

1 Answer

My tv is posessed!

My tv is about 2 and a half months old. Reently it has started changing the volume by itself and changing channels by itself . We turn it up and it turns itself down again. We have changed batteries in control thinking it was that. Please if anyone has had this happen or know how to fix it it would be appreciated.

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  • 2 more comments 
  • tigerhell Jan 31, 2009

    I just did thanks for trying... it didn't help.

  • Justin Case
    Justin Case May 11, 2010

    Tiger,

    Thank you very much. It means a lot to all of us.

    Mike


  • Glenn Rogers
    Glenn Rogers May 11, 2010

    I have seen honest and good citizens change the two-diamond rating to three-diamonds when they understand what the impact that has on our volunteers who's only reward is a pat on the back.

    Someday we have to have this "Thanks for Trying" label changed so its not misinterpreted so often by people who mean no hard.

    I'm certain that the customer will change the vote by just clicking on helpful, which is the appropriate rating when sending directions to obtain warranty service.


  • Justin Case
    Justin Case May 11, 2010

    Hey Tiger,

    Thanks for using FixYa. I need to clarify something for you.
    While the main goal of this site is to aid people in finding solutions to repair problems, you are still dealing with Experts in remote support. No easy thing depending on someone else's description to diagnose a problem. These people are Professionals with decades of experience pretty much voluteering their services.

    As such, they have certain moral and ethical obligations. We know how to do many things. We also know when not to even suggest certain procedures as a possibility.

    The two most important self imposed restrictions we have.


    1. Providing advice that may cause injury, great bodily harm or death.

    2. Providing advice that may result in great monetary loss.
    Both of these had to be considered when providing a solution to your problem.

    Opening up any form of high voltage electrical equipment has inherent dangers for trained technicians. Without the proper training, those dangers increase exponentially while at the same time the likelyhood of a successful resolution decreases in diametric opposition.

    Having determined the location of the problem to the TV itself, noting your comment that it was 2.5 months old, Lone99Star chose the correct solution for you.

    There should be a warranty in force. You did not dispute it when mentioned.

    Fact: If there is a problem with a piece of equipment and a warranty is in force, you exercise the warranty. That simple.
    To suggest otherwise would be irresponsible and against your best interests.

    He knew, as you do, any attempt at repair, even the act of opening the unit would negate the warranty. That would cost you.

    Even if there was no warranty, your description of the problem exhibited no reason to assume the possession of the prerequisite skills neccessary to even make the suggestion of opening the unit.
    To do so would have been irresponsible and could really have cost you.

    In a nutshell:
    Sometimes in the best interests of the Asker (you), the best advice is to take your equipment to a qualified technician.



    This advice is given (warranty or not) when there is either a danger of injury or death to
    an untrained person attempting repair or an attempt to make repairs
    can result in total loss of investment by permanently damaging the equipment. I see both to be the
    case here.

    So, lets sum it up:


    • He looked out for your best interests on many levels.

    • He displayed an assumption of warranty which you did not dispute.

    • He provided you with the best solution possible for the description you provided.

    • He provided additional information with alternatives for warranty repair/replacement with hours and phone numbers.

    • He expressed his concern about delivering 'bad news' and the propensity some people have toward 'shooting the messenger'. Then gave you the info anyway. Well he called that one too.

    • You shot the messenger.
    Did I miss anything?

    Some people come here looking for a simple fix (press the Ctrl-F key and all your problems will be solved) when one simply does not exist. Magic 'One Liner' solutions are rare.

    Maybe you misunderstand the rating system here (which I truly hope is the case).

    Of the four possible ratings, two (FixYa and Helpful) are good, one (Thanks for Trying) is bad and one (Inappropriate) is very bad.

    Admittedly, the TFT is misnamed for the effect is has on us. But, don't you consider the advice that was provided to be at least Helpful? Or was the cost too high?

    I can tell you this: Had you opened that unit up and poked around until you personally 'Completed a Circuit', you would gladly exchange a FixYa rating retroactively for a chance to follow the good advice you were given.

    You have the ability change your rating and rectify this. You are already where you need to be.

    You know how to fix it.
    You know you should fix it.
    So take 15 seconds and Fix it.
    Then all those negative Karma points disappear.

    Mike258




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  • 356 Answers

Hi tigerhell,
The bad news is the problem is almost always a malfunction internal to the tv, it is sometimes caused by electrostatic discharge from carpet and touching the control panel on the tv. Have you recently been zapped when you touched a button?
The good news is that the TV should still be under warranty, Sony has a good repair or exchange policy, you should also look into the return policy of the merchant you bought it from. You may be able to take it to the store and exchange it.
1-800-222-7669 (SONY)

International (Calling from outside the US or Canada): 1-239-768-7669

Hours: Mon-Fri 9:00AM-10:00PM / Sat-Sun 10:30AM-7:15PM EST.


I am always a little leary giving bad news because it damages my rating on FixYa if I am rated badly. It is sometimes a Shoot The Messenger response.
Thanks for using FixYa and if I can help with anything else please let me know.
Please rate this solution.
Lone99star

Posted on Jan 31, 2009

  • Jason Morris Jan 31, 2009

    Thanks for shooting the messenger, my rating went down almost a full point because of the poor rating. I knew better than to answer this type of post but I wanted to help. You may not realize it but we do this on a volunteer basis and the only compensation we get is knowing we have helped someone, and the pride we take in our ratings here.


    Thanks


    Lone99star




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