Question about Brother P-touch QL-550 Thermal Label Printer

1 Answer

Printer Driver compatibility with Vista??

OS is Vista Home Premium (32 bit). I have the 4.2 version disk of software for this P-touch editor/addressbook. When intalling error occurs saying "Set up information is not compatible with the OS being used". I can click ok..and instal continues. But when I open Editor another error says "Driver is damaged. Reinstall Driver". Is it that version 4.2 is not vista compatible? How do I overcome this in lay-mens terms (cause im not very IT savy)....Thanks in advance.

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  • ferrel486 Jan 31, 2009

    Thanks... I have downloaded this driver several times with no luck... same errors occur. Any other advice?

  • ferrel486 Feb 01, 2009

    Many thanks... that seems to have resolved the driver issue... But it still wont print...(groan!)... There are no error messages in P-touch editor (which is why I think the driver is now compatible), but when I try to print a label the machine only prints on about 1cm of the label (and overtypes continuously) in this small spot. Print preview is showing correct layout, margins are fine... label size all correct... etc etc... I cant work it out..... BOY it should not be this hard to install a simple little label machine. Your help is REALLY appreciated!! Cheers.

  • Anonymous Mar 12, 2014

    downloaded new software onto new mac.
    error essage: Err_AirPrintSetDefault can't open p-touch editor.
    thanks for help

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  • 256 Answers

Hi, You need to download the vista driver. Can be found on Brothers site or windows site. Here is the windows direct site link :
http://www.microsoft.com/windows/compatibility/Details.aspx?type=Hardware&p=Brother%20QL-550&v=Brother&uid=&pf=0&pi=3&c=printers%20%26%20scanners&sc=other%20printers&os=32-bit
Copy and paste and Good Luck!

Posted on Jan 31, 2009

  • Jim London
    Jim London Jan 31, 2009

    Hi, It sounds like you haven't removed the old versions and vista is looking at them first. You need to go to the add/remove section in the control panel and remove any printer drivers, then go to the system section under hardware devices and completely remove the drivers for the brother printer.( Under devices look for printers find the brother printer rt click on properties and tab on drivers and use the remove button) DO NOT try to use the disk. Unplug the printer and reboot the computer. Now install the downloaded software and record the driver number. Follow any instructions. When or if you are instructed to plug in the printer watch for the driver number and make sure it is the same so that vista is using the downloaded version instead of one of the builtins. If it doesn't tell you to plug it in go ahead and watch the screen for the found new hardware. Good Luck!

  • Jim London
    Jim London Feb 01, 2009

    Hi again, Ok getting there! Sounds now like the data is in raw mode. Try putting in your disk without installing or if it gives you the option to browse the disk see if there is a setup mode that will install the program without installing the drivers. If not, you can install the disk and if it sees your driver and asks which one you want to keep you know because you wrote it down earlier. Vista may install the program and not the driver , worst case is you would have to remove it and try again. Don't you just love long distance troubleshooting! Good Luck!

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