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Yes, the reset button is actually a small hole at the base/bottom of the unit. You'll want to use a straightened-out paper clip or something similar to put into the hole and press it for a few seconds (until the unit powers off) .... after you've fully charged your battery.
"Magellan will replace receivers with a broken display returned within the warranty period with a reconditioned unit of the same or comparable model at a reduced cost to customer. Customers with a broken display unit returned outside the warranty period will be given the opportunity to purchase a new unit at a reduced cost or reconditioned unit also at a reduced cost."
well a loose antenna can cause intermittent connections, but so can a low battery, despite it being plugged into a power source. Make sure battery is fully chatrged before use. I would suspect the battery chage first. Even get a new battery
The warranty only covers defective units, not human error. At this point, you might want to consider investing in a new unit altogether. You'll be able to get a new device for about the cost of shipping it out and repairing the old one. The One 130S with text to speech would be a solid replacement and they're on sale all over lately.