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Re: print is too cut off at top of page
If the printer is pulling the paper properly then its the problem with rollers try these steps:
1. Turn the printer off and open the access cover. 2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.) 3. Turn the printer on, load some paper, and press the Form Feed button. 4. Watch the paper as it feeds through and try to determine where the jam is occurring. 5. Check to see if all the rollers are turning.
If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6. If not, there is probably a feed motor or a gear problem and the printer may require service. 6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. 7. Turn the printer off. 8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers. 9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.
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Make sure you have selected the correct paper size to match the paper you are using. For example, your printer properties may be set to A4 (metric) while you are using Letter (8.5"x11"). These are slightly different in size and would produce the results you are describing.
Be sure to set your Default printer properties to the paper size you normally use so that you don't have to make the change every time you print.
Symptom: Your LaserJet 4350 prints just fine until you try to print a double-sided page. Then you see the page start to exit, pull back in, then stop. The Data light continues flashing green, and the display reads, "Processing..." There is no error indication, but the machine won't print the second side and continues to hold the half-printed paper in the duplexer. If you open the top cover and close it again, the printer will eject the page, then try to print the whole thing again, unless you're quick enough to cancel the job first.
Cause: The printer is expecting a different sized paper than what it's running. Often it's not the menu settings, but a little lever in the paper tray itself. Pull out the paper tray you're trying to print from and look for a little blue lever on top of its right-hand side. The lever is labeled "Standard/Custom." Flip it to Standard (parallel to the tray side) and your problem should go away.
You mite have a problem with paper setting or the draw settings. Could be that paper is set for metric size at the copier/printer and United States setting at the printer or vise a versa. Check to make sure that you setting are correct. DO the internal prints such as demo page and Network setting or counter page print OK if you have two draws print from different one or the bypass tray see if it changes?
Have you checked the top margin setting of your print job. It should be less than 1/4 inch. If set higher it may cut off the top of the page, before it's sent to the printer. The printer will not print anything within 1/4 inch of the edge of the page, by design.
Before printing, the printer checks the paper size. If the paper edge guide is positioned incorrectly, the paper may be fed at an angle. If this happens, the bottom of the paper is therefore at an angle and not perpendicular with the paper feed rollers. This can result in the paper sensor not recognising the real page width as it can only detect a certain amount of the bottom of the paper sheet which is nearest to it.
If only part of the width of the paper is detected, the printer considers that the paper width is less than it actually is. To avoid printing on internal parts of the printer such as paper feed rollers, the printer automatically cuts the image to fit the detected paper width As this phenomenon depends on the paper feeding condition, it can be random. Reload the paper and make sure it is loaded correctly. All the way to the right and the paper guide correctly adjusted.
Make sure the papersize dial is set for the correct papersize in the copier tray.This dial is the lever you change the papersizes to tell the machine what tipe of paper you put into the tray,the dial is normally a blue colour.On top of you document feeder there are also two sensors that the machine calculate the sizes of your paper.Make sure it is not stucked.
Good luck and thanks for the support.Let me know for any futher support.
There are rollers that cling on to the paper and move it through the
machine. When the rollers are worn down they do not grip the paper. For a short
fix you can get something rough like sandpaper, brillo pad, etc, and gently
scratch the rollers to give them some traction. This will temporarily solve your
problem until you can get the rollers replaced. also if rollers are seen to be very clean and proper as new.then it can be paper pulling gears at the side of the rollers.if the gears are worn out from 1 side it will pull the paper but not in a proper way.in this case also rollers needs to be replaced,becasuse roller are not available in spare they come attached to the rollers.but a local printer repair shop can provide the only spare rollers as thay have it from old junk printers. thanks.
On the machines control panel set to sheet fed (pressing the left button will change from Sheet, roll and roll with cut). In the print settings select your paper profile. On the page setup choose sheet. In the pull down menu you should only have basic paper sizes, no custom size. choose 20x30 and try again.