Question about Brother IntelliFAX 5750e Laser Fax

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Black vertical Stripe

The incoming and outgoing Faxes has this 2 1/'2" x 10 1/2" vertical solid black strip down the right side of the paper.

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Move the blue slider on the drum cartridge side to side 10 times.

Posted on Jan 31, 2009

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Brother Intellifax. When I make copies and send faxes there is a 2 inch black line on the side of the paper, but not when i receive faxes. Do I need a new drum? They run approximately 189.00 so any help...


It is NOT the drum. It is your document scanner. 2 inches wide is big so most likely it is not the typical scrap of paper or whiteout that gets stuck to the scanner glass. Lift up the ops panel where the documents are fed in to be copied. Look for a strip of glass that runs from one side to the other. Make sure there is nothing on the glass. At 2 inched wide it is more likely that you have some of the LED's that light up going bad. Under the glass is a row of LED's that light up to scan the document. If a block of these are not lighting up then this then causes the black band to show up. If this is the case then you will need to have the scanner repaired or buy a new machine which might be cheaper. No question tho, it is in the scanner as this is the only area that will cause clean incoming faxes but bad copies and outgoing faxes.
Good Luck and Thank You for using Fixya.

Sep 22, 2010 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Black streak down right side of outgoing received fax


clean the scanner, it may have white out or some other obstruction blocking it

Jun 02, 2010 | Brother IntelliFAX 4750 Plain Paper Laser...

1 Answer

Copy and faxes come out with a black line on the left side about an inch from the side.


If your INCOMING faxes have the same black line as your copies then the problem lies in the toner cartridge. A line on OUTGOING faxes and copies would suggest something on the scanner glass. This is a small strip of glass under the cover where your originals are fed into. Another way of testing is to run a report from the operation panel. If a report generated from the machine is ok then it is the scanner glass. If the report has a line then it is in the toner cartridge.
Good Luck

Feb 20, 2010 | Canon FAXPHONE L80 Laser

2 Answers

Black line going down the middle of the page


lift the auto feeder and clean the scanner glass that your pages scan across -it is dirty. You can make a copy afterward and this will tell you if you have solved the problem.

Mar 05, 2009 | Brother IntelliFAX 775 Plain Paper Thermal...

1 Answer

Outgoing faxes are black.


just copy a paper if copy is black ur scanner is dirty or dead .first clean scanner with tissue other wise change it.if copy is ok result not black that is due to telephone line.by mian jee

Dec 15, 2008 | Brother IntelliFAX 5750e Laser Fax

1 Answer

2" BLACK LINE


1- itis on the Scanning unit open and look for a thin strip of glass, clean
2-the scanning unit is bad

Assuming it's only on Outgoing Fxs and not incoming as well ( that would indicate the drum)

Sep 10, 2008 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Black strip


Lift up the operation panel and look for wite-out on the scanner glass.

Aug 26, 2008 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Copies and outgoing fax quality


your machine most likely has toner spills in it.
if you send faxes face side down follow these instructions ;
1- take out toner
2- look for thin glass strip on bottom inside the machine
3-wipe clean

if you make copies side up then do the same except look for glass strip on the upper side of machine

Nov 27, 2007 | Brother IntelliFAX 4100 Laser Fax

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